Montana Fire Pits Reviews

Name: Montana Fire Pits
Rating: 4.77

4.8 Rating 150 Reviews

95 %

of reviewers recommend Montana Fire Pits

Company Reviews

Questions

Metrics

4.8

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

1-833-228-5244

Email:

sales@montanafirepits.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”

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Posted 1 week ago

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Posted 1 week ago

“customer service seems lost as far as the process goes. First they were sending order to billing address vs shipping. They were going to charge me when i caught it to reroute. Then when return was on there floor for 2 weeks and they not even have in system for refund until i emailed. Would not purchase as there service is lacking on basic stuff.”

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Posted 1 month ago

“I don’t like to leave bad reviews, but after reaching out for help they would not budge on their restocking fee and paying return shipping. The product I bought was misleading. And did not come as pictured and not clearly defined.”

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Posted 8 months ago

“BUYER BEWARE. DO NOT PURCHASE FROM THIS COMPANY. We returned a fire pit to Montana Fire Pits on 12/5/23 and followed their instruction with the RMA return numbers. The have stopped communication by email and phone once they received the product and have not returned the money.”

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Posted 1 year ago

“Of our 16 logs, two have broken in two weeks. We are moving or handling them, they just appear broken in half in the firepit. Replacement logs take 3 to 4 weeks. Quality is poor and replacement is longer than the initial order. Not recommended ...”

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Posted 2 years ago

Montana Fire Pits is rated 4.8 based on 150 reviews