“Only got 2/3 items. Emailed and was told 3 items were shown in the scanner and sent. Only received two. It’s for a birthday present so now having to go and buy else where, as it was half a tracksuit missing!! Disgrace.”
“Made 2 orders from this company delivery to Dublin Ireland, delivery with FedEX one item was supposed to artive Friday 1st Dec and the other was to arrive today 3rd Dec. Both items are marked as delivered but items have not been received, items to the value of €460 not received
I'd give 0 if I could”
“Would put 0 if I could.
No items at all! Email keeps saying they were delivered. Back and too. No responsibility. They scam clothes. It's a shame montirex don't have an actual shop cos I would go and take £200 worth of clothing to compensate. They have stolen from me will be contacting the police.”
“Missing item from order, customer service is an absolute disgrace, no contact number, i'll be going to there offices bricking the windows if i get no answers.”
“I’ve older stuff from these few days back am still waiting for an update am very not happy with this company they need to sort it before I get them done for fraud!!”
“The sizing is ridiculous!! My son is 11, normal size and all sizes to small. How can an XL Tracksuit be to small. Size 14-15 tracksuit jacket to small! How??? The sizes used to be more appropriate. They have obviously shrunk the sizes so kids need to get adult size sooner which costs more and therefore they make more. Obviously a very greedy company!”
“I have ordered a package and paid extra 5 pound for next day delivery, its been 5 days and i still dont have my package ive message the company on Email explaining my problem yet they haven't replied”
“I would give 0 stars if I could, spent £170 on this company and i haven’t received my parcel. I have been in contact with them for over a week ( I ordered 2 weeks ago) and they have said they can’t send a new parcel or process and refund until they have investigated with Evri as they delivered it to the wrong address. They have now ignored my last three e-mails and there is no other way of contacting them. £170 down the drain just before Christmas”
“The sizes are well too small, bought my 13 year old son t shirts (14-15 size) and they all well too small, tight on him. They look like 10 year old max. Same with tracksuit, you need at least 2 sizes bigger . The pants are tiny. He was so disappointed. I can't even send it back as I bought early for his birthday and now it's more than 30 days ☹️”
“Really badly run company. I placed an order and after not receiving anything for a week (delivery time advised was 1-3 days) I enquired about my order. Received no response at all and then a generic automated notification of refund.
When I further enquired what was the reason for this, I was again ignored.
Upon escalating this to the management of the company I was again ignored and then received a short, bland, effortless email from customer service saying the products I had ordered were out of stock - despite being able to order them from their website and them charging me...
This is clearly a very transactional company who are only interested in online sales. Very little, if not no, consideration for customers or brand reputation.”
“I ordered on the 9/12/22 and it still hasn’t arrived. It was a Christmas gift that hasn’t arrived, they failed to contact me and have terrible customer service.”
“Still waiting on order ordered 9/12/22 still waiting on refund for two pairs sent back on the 12/12 don’t answer emails order still waiting on mon194738 size small Angela prior 92 walton road Liverpool L44au”
“I have sent a pair of pants back on the 6th December, I have had not confirmation of you have received these or sent the next size out, I have emailed several times and had no reply.
These are for my sons birthday on the 22nd.”
“Awful company,no contact number ,useless online generic form,won’t reply on Instagram or Twitter,item returned on 05/12 and Parcel Force have had their delivery date changed twice by Montirex .son now has gone overdrawn in bank and owe £190 10 days later and nothing .AVOID”
“I have been trying to contact you since 22nd of November and had no replies! You have accepted my returns which was my son Christmas present and I’ve heard nothing back. It’s disgusting how your company are treating people and I want you to contact me directly not the excuse of the strikes are acceptable either”
“Coat returned 26/11/2022 for a replacement, now 8th December and despite numerous emails to them I have still not received my son's coat. £190 down the drain, one very upset son as this was his Christmas present that I can't afford to replace. Monterix you should hang your head in shame. I will be contacting trading standards. Do not buy from this company.”
“Ordered a coat 26th November £98 still haven't received my item it's now 6th December. I have emailed a number of times and like everyone else has said there is no phone number to call customer service. Payment has been taken and no coat received. Unfortunately I ordered the coat again as my son really wanted this. But I will never order from Montirex again. I am hoping I recieve my refund or I will be taking this further.”
