Thank you for your review. We're very sorry that your order has been delayed. Your order was processed promptly and was due for delivery within the advertised 1–4 working day lead time. Unfortunately, it appears that DPD has experienced an unexpected delay at your local depot, which has held up the delivery.
We are currently investigating this with the courier as a priority and apologise for the inconvenience caused. Thank you for your patience, and please be assured we are doing everything we can to get this resolved for you as quickly as possible.
“Delivery of the products was not good which I have already fed back to you. The items were delivered to the wrong addess more than 1 miles away. Even when the elderly owner told the driver he was not me and the items were not his, he still left my items with him. The elderly man had to load the heavy fragile boxed items into his car and delivery them to me personally. So my first experience with you was not a good one.”
Thank you for your feedback Sharon, and we’re very sorry about the delivery issue.
The courier was provided with the correct address, however, this was unfortunately an isolated driver error which has now been reported back to the courier directly. We completely understand your frustration and appreciate the gentleman who kindly helped ensure your items reached you safely.
We’re disappointed to receive a 1-star review as we made every effort to respond proactively and helpfully throughout, but we do appreciate you sharing your experience.
Thank you for your feedback, Genovaite.
We’re really sorry to hear that the item wasn’t what you were expecting. We completely understand how disappointing that can be. Just to reassure you, the base is made from metal with a painted finish rather than plastic, though we appreciate that it may not have come across that way when you received it.
Your feedback is really valuable to us, and we’ll certainly take this on board.
