“The price of my light was good. I received it quickly. However, a screw to fix one of the shades was missing when I unpacked it. I telephoned Moonlight Design's customer service, who said they would contact their supplier and get back to me by email. I received no further contact so me and my electrician had to improvise to fit the light. Good service is where a company deals with your issues when something goes wrong. Unfortunately, this was not what I experienced from Moonlight Designs.”
Thank you for your feedback Mark and please accept our sincere apologies. You're absolutely right, we should have followed up regarding the missing fixing screw and kept you updated, but unfortunately we failed to do so. As a small team, this enquiry was not followed up as quickly as it should have been, and we take full responsibility for that.
If you still require the missing screw, please get in touch and we'll arrange this for you straight away. We'd welcome the opportunity to put things right.
