Mortgage Light Reviews

Name: Mortgage Light
Address: 1 Whittle Court,Knowhill,, 1 Whittle Court,Knowhill,, Buckinghamshire
Rating: 4.91

4.9 Rating 1,348 Reviews

98 %

of reviewers recommend Mortgage Light

Company Reviews

Questions

Metrics

4.9

Based on 1,348 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01908 597655

Email:

enquiries@mortgagelight.co.uk

Location:

1 Whittle Court,Knowhill,,
1 Whittle Court,Knowhill,
Buckinghamshire
MK5 8FT

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Mortgage Light 5 star review on 12th August 2020

Valeria Grecs

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast clear communication with very knowledgeable and helpful staff.”

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Posted 5 years ago

“James was brilliant throughout the process, informative and explained everything to so... would definitely use again - thank you”

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Posted 5 years ago

“I just wanted to say how extremely satisfied I was with the service I received. I would definitely recommend Mortgage Light. Special thanks to Mr.Alex Stoyles and Ms. Kerry McGirr for their invaluable help. We couldn’t have done it without you! Sincerely, Navid”

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Posted 5 years ago

“I would really be very happy to say that James Deakin and Alex Stoyles are amazing. Wonderful communication. Explains very well and very patient towards new buyers. They are reward to Mortgage Light. Thanks to both of them.”

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Posted 5 years ago

“I would really be very happy to say that James Deakin and Alex Stoyles are amazing. Wonderful communication Explains very well and very patient towards new buyers. They are reward to Mortgage Light. Thanks to both of them.”

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Posted 5 years ago

“We were pushed to use Mortgage Light through our shared ownership association so went ahead and contacted and scheduled a meeting. In this meeting they had other clients paperwork, bank statements and payslips sitting in front of us all named and addressed that were a 'mistake'. He then had to go and print the ones we had emailed over to him a week prior. Then our payslips and bank statements were gone through in a investigation/interview like manor. With 90% of our outgoings questioned - even things like gym memberships. The next stage was the mortgage application, this is when the communication became extremely poor. We were told that it would be 'unlikely to be accepted' after the mortgage adviser's own decision to withhold certain information off the declaration. We were put through stress and fear for weeks with very little communication and no answers. It got to the stage we actually called and spoke to the mortgage lender to get answers, and they told us that the situation had been dramatized and that it was nothing that could not be rectified. Once the mortgage was finally offered we were then told about a fee of £375 we had to pay to them, which is unheard of for a mortgage adviser. What the fee is for Mortgage light had given us all of the wrong information (mortgage term and rate). and still continue to chase us with an expiry date that does not exist. Would NOT recommend”

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Posted 5 years ago

“We were interrogated over our outgoings and why we would pay for what we pay for. Throughout, there was a lack of communication to the point where i lost communication entirely with the advisor and was working through P.A's. It then got to the point where i found myself contacting the mortgage lender directly to receive updates and answers. Secondly the mortgage advisor unprofessionally didn't declare certain outgoings to the lender almost causing us to lose the offer. I found a lack of quality control and care. Furthermore, we found ourselves in a meeting overlooking other peoples finances and bank statements before we rectified and corrected the advisor that they in fact weren't ours. As well as this, i later found that we paid mortgage light a fee that they collect from the mortgage company and shouldn't through the consumer. Throughout the experience i was made to feel inadequate and cut off. Congratulations to the P.A's who fulfilled their role and went further. Would advise not to use.”

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Posted 5 years ago

“Good communication and nice to deal with”

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Posted 5 years ago

“everything was good.”

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Posted 5 years ago

“Very pleased to have been recommended Mortgage Light by a family member and would encourage others in a similar position to go with these guys. A special thank you to James Deakin who was extremely friendly and helpful throughout the whole process, he’s a credit to the firm.”

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Posted 5 years ago

“Mortgage Light and in particular Michael Longley, our mortgage advisor was fantastic. We couldn’t ask anymore from the service which was worth every penny we paid. Nothing was too much hassle or bother and Michael was with us every step of the way going above and beyond what we expected. Would highly recommend to anyone”

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Posted 5 years ago

“Natasha was brilliant throughout the whole process and kept me updated all the time and I felt she had it in hand, would definitely recommend Mortgage Light!”

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Posted 5 years ago

“Excellent guidance and service.”

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Posted 5 years ago

“Absolutely Fantastic! Thank you for everything, all the chasing, answering all of my questions without hesitation! The fantastic friendly service! Recommend to everyone!”

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Posted 5 years ago

“Great service from this company. They were very organised and informative.”

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Posted 5 years ago

“A very professional and helpful team! Thank you”

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Posted 5 years ago

“Can't fault Michael at Mortgage Light. He's made the experience of buying my first property so easy! Would definitely recommend them to anyone.”

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Posted 5 years ago

“As a first time buyer and not being familiar with the process of getting a mortgage mortgage light have been amazing from the first phone call all the way to the mortgage offer. Max has talked us through every step and given us all options so that we can make an informed decision, every member of the team I have spoken to has been professional and friendly. Can not recommend the company and Max enough, and I will definitely be coming back when my mortgage is needing renewal.”

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Posted 5 years ago

“Fantastic service, super friendly and very informative. Always made us feel that it is ok to ask questions and double check whatever we wanted.”

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Posted 5 years ago

“As always Sam delivers a great service and happy with my 1.48 interest rate👍 Well done again”

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Posted 5 years ago

Mortgage Light is rated 4.9 based on 1,348 reviews