“If it let me do no stars that would be my decision.. bought parts for my bike states they’re for my bike £400 worth and they don’t fit nor will they accept my return of them having paid extra for the 30 day return guarantee..im very unhappy 🙁 absolutely garbage company with poor quality control and costumer service.”
“Customer support is very slow and answering in German. While I’m writing them in English.
I’m trying to get my invoice for over 2 weeks now. And they keep sending me the wrong one. Very frustrating!
Never buying from here again.
Also the product are not as good as they look on the picture!”
“If I could give this company 0 stars I would.. absolutely pathetic, I ordered a full panner set for my motorbike, basically a top box and 2 panniers, a box for the left and a box for the right hand sides of the bike, however when they arrived I had to pay £194 import taxes etc, on top of this I received 2x left boxes and not a left and right set.
While I was starting the return of the wrong item for a refund I purchased a right hand box as i needed the set for a pre arranged upcoming road trip, this arrived and I had to again pay import taxes totalling £110 and upon opening my parcel motea had again sent me another left hand box, so now I have 3 left boxes and an over £300 wasted in import costs.
I am appalled by how this has been let happen, surely someone should be visually inspecting orders fully and checking items match up visually with what has been ordered prior to dispatch.”
“Avoid at all costs. I ordered a seat in April 2022 and was advised it would arrive on 24 June 22. I decided to contact Motea yesterday to ask for a shipping tracking number, expecting the seat will be on its way and I was simply told that there's another delay of 1 month. 3 months for a simple seat and no updates whatsoever! Had I not contacted Motea to ask for a tracking number I am sure the company would not have notified me. Motea show that they have poor relationships with their suppliers and most importantly have no care for customers who have already paid and are patiently waiting for what they paid for a long time ago. I encourage everyone to avoid this company in hope that they realise the value of their customers and create processes that show this.”
“FRAUD..I was sent wheels that don't fit my 2019 Harley-Davidson Heritage Classic FLHCS 114 Softail that was said/claimed to fit.Now they refuse to reply after my first complaint. Now the wheels are nowhere to be found on their website.”
“Waited a month for my order only to find they've sent the wrong item.
Have emailed them three times with no response.
If I'd seen the reviews before I ordered my item I would not have used them.
The lifting stand is not compatible with the dolly.
Dreadful Customer service.”
