“Eternally long waiting times but of course the money is collected immediately. Very poor customer service. You wait a long time for answers that you can't do anything with. No noticeable response to improve things. Today I've already been waiting 26 days for my order and I get answers from customer service saying that the parcel is being "specially processed". What the hell is this? I really feel like I've been taken for a complete fool.
All I can say is: Hands off. It's not worth all the trouble, especially as the direct competition can demonstrably do everything much better.
I strongly advise against it. NEVER AGAIN MOTEA.
Translated with DeepL.com (free version)”
“I am very happy with Motea. I ordered crash bars for my Triumph Speedmaster and received my order 7 days after I ordered it. The price was great and I received exactly what I ordered. I will gladly use Motea for any add-on parts I need in the future.”
“Placed my order for crash bars on 12/24/2023. almost 3 months later and I still haven't received them. No communication or updates. I just want to cancel and refund so I can get some crash bars before summer riding. So far looking like I'm out $400. Should have known something was wrong when they don't have a way to communicate directly. Can 't answer any of these following questions as I haven't received my product or refund. Will update if anything happens.”
“Ordered a saddle for an R18 BMW, specified as fitting the bike, it in no way will or can even be made to fit without cutting the frame, there is a spring mount where you are meant to attach the bracket. I emailed to complain and was told "many people customise their bike and then it will fit, it is for custom versions of your bike"
Anything can be made to fit if you are willing to hack something apart?! this does not mean it is "compatible" and therefore should not be listed as such.
Scam company peddling rubbish.”
“I ordered the panniers for my Aprilia Tuareg. Quality is the same as others, fit is great, looks great and arrived at my Nevada home in less than two weeks. I was reluctant with the negative reviews, I am very glad I took the risk.”
“I ordered a con stand for a BMW S1000R, this was ordered on October 16 th ,item still not arrived as yet, phoned and e mailed several times ,I was told it was a customs problem I.e incorrect paper work ,I was then told customs where returning the item to motea Germany, spoke with motea and now they tell me it's a courier problem,they say once the item returns to them they will re ship it using a more reliable courier firm !they do not return emails and won't give out names of who you where dealing with,there advert states fast delivery! I dont call two months and still waiting fast!”
“Ordered a top box and pannier set. Panniers arrived fairly quickly but the rest of the order was missing. Then spent the next 3 months trying to get the rest of the set sent over. Despite several attempts it fell over at customs every time. Got a refund but now they don't seem to be able to get me a postage sticker to be able to return the bits I have.
Very dissapointing, wont be considering using them again. Shame, has some nice stuff.”
“AVOID THIS COMPANY THEY CLAIM YOU WILL HAVE THE ITEM WITHIN A SET AMOUNT OF DAYS I ORDERED FOR THE FIRST TIME ON THE 5TH OF NOVEMBER ITEM HAS BEEN SITTING AT CUSTOMS FOR 10DAY CALLED MOTEA HQ WAS GREETED BY A RUDE GERMAN WOMAN THEN SPOKE TO PARCEL FORCE WHO THEY TRANSFER OVER TO BE INFORMED MY GOODS NEVER MADE IT TO THE UK DUE TO INCORRECT LABELS RE-SPOKE TO MOTEA TO BE GREETED AGAIN BY YET ANOTHER RUDE GERMAN WOMAN WHO TRIED OVER SPEAKING ME I BASICALLY DID HER JOB FOR THEM WASTE OF SPACE WAITING ON A REFUND WILL NEVER ORDER AGAIN MY FIST ORDER WOULD OF BEEN THE START OF £1,000'S BUSINESS FOR THEM AVOID AVOID AVOID”
“Items undelivered and then returned to Motea. Motea uncontactable. This appears to be a common theme with this company. As used amazon pay they have been informed it would appear a scam site is using them to collect payment.”
“Ordered a cafe racer tank for my w650. The tank arrived but absolutely wouldn’t fit or even be made to fit. My mechanic tried to use their portal to return. It was a loop!!!! Useless. Their customer service number (219 227 8320) is disconnected. This must be a SCAM company. Do not waste your money with this trash.”
“Ordered a stand £158, followed tracking number says been in customs since 1/11/23. I've tried to contact them using there online form as they don't seem to have any email address. All I get with the form is unable to send fault try later. DHL according to track delivered to UK it then links a parcel force tracking which doesn't exist. I also wish I'd never seen there add as looks like I won't be getting my money back either from all the other comments from people on here. Pi""ed off isn't the word of how I'm feeling right now. Don't buy”
“Order 22000008617 from 31.07.2023 has not yet been delivered. Although I was informed only after paying it that the delivery will be made on 11.10.2023 at the latest, the order has not yet arrived. Please honor the order or return the money.”
“Should've adhered to the advice of those posting the low reviews. I'm still waiting for my product some 3 months after ordering. Customer service is non existent. Shop elsewhere!”
“Bad experience with this company, I bought a box for my motorcycle on 08/19 and delivery was due in 10 days and it's been more than a month and I haven't received my product, I've sent several emails and called and no response, If you go to buy with Motea, don't buy it, you'll get angry and lose your money MOTEA=SCAM”
