“The product came to me damaged, it stated ‘free delivery’ and I was charged £83 by the courier. I get there’s an potentially a tax on goods entering the UK but this should have been stated on and or added to the confirmation of order. That way I would’ve been able to work out my outgoings.
When I emailed Motea to stated the above, I’ve received no reply. I tried to call their German line (being a bilingual German speaker but it was “out of use” Gutted!”
“Ordered a gel seat. Apparently shipped in a few days. Now in Customs in the UK for last 2 weeks but cannot contact their shipper (UPS) to find out why. No response from emails to Motea and their "help" page is useless. By way of comparison I ordered some crash bars from Heed in Poland on a Monday night and I received them on the Friday morning of the same week. No comparison in service and won't be using Motea again.”
