MOTORS Reviews

Name: MOTORS
Address: Old Gloucester Street, London, London Borough of Camden
Rating: 4.36

4.4 Rating 725 Reviews

86 %

of reviewers recommend MOTORS

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Email:

consumer.support@motors.co.uk

Location:

Old Gloucester Street,
London
London Borough of Camden
WC1N 3AX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a car from dealer through Motors as they described the dealer as a trusted seller. The seller is far from trusted. Doesn't honour warranty claims after two days. Having to use small claims to get money back. Had a really stressful time and I informed motors and said I have proof and they've done nothing and he's still allowed to advertise as a trusted seller. This was partly the reason why I went with this dealer.”

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Posted 3 months ago

“Dint get back toe”

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Posted 6 months ago

Hi Paul, Thank you for your feedback, At MOTORS, we’re on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do! Thanks, The team at MOTORS

Posted 6 months ago

“Had the van for 7 weeks and it broke down. Faulty ECM. It's a write off. I've been trying to get through to them for several weeks and they keep avoiding my concern. I want my money back. What a service!”

Helpful Report

Posted 6 months ago

Hi Conrad, Thank you for your review. We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future. Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation Thanks, The Team at MOTORS

Posted 6 months ago

“Dealer sold me a faulty car. Red engine management light on. Drove the car for 5 minutes before having to stop. No email address for dealer. No warranty given as agreed.”

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Posted 6 months ago

Hi S, Thank you for your review. We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future. Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation Thanks, The Team at MOTORS

Posted 6 months ago

“Terrible experience with this car dealers . Since 29th November sold damaged car and 🚫 block my line and keeps pushing me back and forth on refund.”

Helpful Report

Posted 6 months ago

Hi, Thank you for your review. We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future. Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation Thanks, The Team at MOTORS

Posted 6 months ago

“Freelander 2 delivered Monday, had major defects, rear diff on the way out, front wheel bearing needs replacing and radio will not work (invalid Vin) am in the process of seeking refund”

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Posted 7 months ago

Hi Phil, Thank you for your review. We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future. Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation Thanks, The Team at MOTORS

Posted 7 months ago

“Sold a car with failed rear differential banging from the rear, alarm goes of all the time and drivers door doesn't lock.Do not buy from this scrap yard!!!!!!!”

Helpful Report

Posted 7 months ago

Hi Lyndon, Thank you for your review. We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future. Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation Thanks, The Team at MOTORS

Posted 7 months ago

“I left a hefty Deposit of £500 with Ushaw moor car sales . Then found out the Van had an advisory of an oil leak .. I asked the dealer if it had on its last MOT cert. I asked if this had been fixed or resolved . He had no proof of it being fixed ! So I asked him if he could provide me with proof or take the vehicle to a independant garage or Vauxhall to have it checked out before I purchase it . He said no he was not willing to do that as it woukd cost him £150 . So I asked for my deposit back and he will not refund it . So now I am taking legal action etc .... really bad sales . Read all other reviews on this garage not good ......”

Helpful Report

Posted 7 months ago

Hi Leslie Thank you for reaching out to us, apologies for the delayed response. We are genuinely sorry for the experience you've had. We take such matters seriously and are committed to preventing similar issues in the future. We want to assure you that we hold our dealers to high standards of fairness and compliance with applicable laws. Your email has been logged against the dealer account, and I have raised an internal investigation with the Trust & Safety Team, rest assured we will take appropriate actions on our end. Thank you for bringing this to our attention. If you still have any questions, we urge you to contact us at consumer.support@motors.co.uk so we can look into this further. Thanks, The Team at MOTORS

Posted 7 months ago

“I'm getting no where with the company I bought car off from on here.had the car 10days and it's covered by warranty.the company I bought car from are doing nothing and ghosting me.”

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Posted 8 months ago

Hi Bridget, Thank you for your review. We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future. Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation For future guidance on safe vehicle purchases, please check our Safe Buying Advice: https://news.motors.co.uk/safe-buying-advice/ Thanks, The Team at MOTORS

Posted 7 months ago

“Ushaw moor car sales are really bad sellers and shouldn't be advertising on here bad reviews . Be aware of them MOTs mean nothing plus there warranty is a waste of time . Also they keep deposits if you find a problem with the vehicle and no longer want it !!! Be aware”

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Posted 8 months ago

Hi Jonas, Thank you for your Trustpilot review. We are so sorry to hear about your recent experience. We take such matters seriously and are committed to preventing similar issues in the future. We have logged your experience against the Dealers account. Rest assured we will take appropriate action with regards to the Dealers account with us. If you still have any questions, we urge you to contact us at consumer.support@motors.co.uk so we can look into this further. For future guidance on safe vehicle purchases, please check our Safe Buying Advice: https://news.motors.co.uk/safe-buying-advice/ Thanks, The Team at MOTORS

Posted 7 months ago

“This dealer 36 hours later is still advertising a vehicle for sale! I was en route from Kent to view and potentially purchase the vehicle. Told it was sold the previous day and if that was the case the vehicle has not been removed or updated on the website at least 2 days later?!?!”

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Posted 8 months ago

Hi Angela, Thank you for bringing this to our attention. Whilst it is best practise for Dealers to remove cars once they have been sold, this is something that as an advertising platform is very difficult to monitor as we do not have visibility of transactions and sales. If you could let us know the name of the Dealer or the vehicle registration plate we'll be able to remind them. Thanks, The team at MOTORS

Posted 7 months ago

“I bought a van from Ulez compliant car sales Ltd and the gearbox is gon I have a 3 month warranty on it but the man is no not answering the phone 17 plate Nissan nv400”

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Posted 8 months ago

Hi James, Thank you for your Trustpilot review. We are so sorry to hear about your recent experience. We take such matters seriously and are committed to preventing similar issues in the future. We have logged your experience against the Dealers account. Rest assured we will take appropriate action with regards to the Dealers account with us. If you still have any questions, we urge you to contact us at consumer.support@motors.co.uk so we can look into this further. For future guidance on safe vehicle purchases, please check our Safe Buying Advice: https://news.motors.co.uk/safe-buying-advice/ Thanks, The Team at MOTORS

Posted 7 months ago

“Hi I want my vehicle and my money back I’m within my rights to refuse to proceed with the purchase of this vehicle and within the first 30 days of purchase legally I have the right to return it And nobody is taking my calls They are cowboys”

Helpful Report

Posted 8 months ago

Hi Genti, Thank you for your review. We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future. Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation For future guidance on safe vehicle purchases, please check our Safe Buying Advice: https://news.motors.co.uk/safe-buying-advice/ Thanks, The Team at MOTORS

Posted 7 months ago

“Still waiting for a response”

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Posted 8 months ago

Hi Jeff, Thank you for your review and feedback. As an advertising platform, we don’t own the vehicles listed on our website, so we’re unable to assist directly with specific vehicle inquiries. However, we understand that you've had trouble getting a response from the dealer. We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page. In some cases, delays in response may occur due to high demand. If the dealer remains unresponsive, please let us know, and we will investigate further on our end to ensure that your message is reaching them. We apologise for any inconvenience caused and wish you the best in your search. Thanks The team at MOTORS

Posted 7 months ago

“Very good cooperation”

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Posted 8 months ago

Hi Abu, Thank you for your positive review! At MOTORS, we’re on a mission to make car buying easier and more enjoyable. We work really hard to provide the best experience on our platform and it’s great to know that we are on the right track. We hope you continue to use MOTORS for your future car searches. Thanks, The Team at MOTORS

Posted 7 months ago

“Just don't respond spoke to 1 guy very rude put phone down me i had cash to buy very disappointed i don't think it's a real place”

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Posted 8 months ago

Hi Jay, Thank you for your Trustpilot review. We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future. Are you able to email reply providing the details of the dealer in question and we can launch an internal investigation? Thanks, The Team at MOTORS

Posted 8 months ago

“They do bend back wards for u bur where they take the cars they must be cowboys”

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Posted 8 months ago

Dear John, Thank you for your feedback, At MOTORS, we’re on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do! Thanks, MOTORS Consumer Support Team

Posted 8 months ago

“Bought a car from them guy seemed ok at first but when I told him that the car needs £3000 worth of work he told me it was wear and tear and offered me £200. The car had only done 54 miles since purchase. He now won’t return my calls or texts. Avoid these cowboys at all costs”

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Posted 9 months ago

Hi Rob, Thank you for your Trustpilot review. We are so sorry for the experience you had with one of the dealers advertising on our platform. We take such matters seriously and are committed to preventing similar issues in the future. Are you able to email us on consumer.support@motors.co.uk providing the details of the dealer in question and we can launch an internal investigation Thanks, The Team at MOTORS

Posted 9 months ago

“The sellers do not seem to bother to reply to requests from potential customers !!!!!!!!!”

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Posted 9 months ago

Hi Melvin, Thank you for your review and feedback. As an advertising platform, we don’t own the vehicles listed on our website, so we’re unable to assist directly with specific vehicle inquiries. However, we understand that you've had trouble getting a response from the dealer. We recommend trying to contact the dealer again either via phone or using the 'contact dealer' form available on the car listing page. In some cases, delays in response may occur due to high demand. If the dealer remains unresponsive, please let us know, and we will investigate further on our end to ensure that your message is reaching them. We apologise for any inconvenience caused and wish you the best in your search. Thanks The team at MOTORS

Posted 9 months ago

“Mobility van petrol 1.6”

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Posted 9 months ago

Dear Zahoor Thank you for your feedback, At MOTORS, we’re on a mission to make car buying easier and more enjoyable. We are sorry we didn't meet your expectations this time, but we will continue to make improvements until we do! Thanks, The team at MOTORS

Posted 9 months ago

MOTORS is rated 4.4 based on 725 reviews