“Do not use this site they will not pay out ! They will say how sorry they are and will help they refuse ievery Id I send to not pay out my £300 which I cannot fight for now as it’s getting too stressful with them and i just want to get rid of their site . Please do not spend money with this site who are also known as intouch games !.”
“Update from yesterday
Update from yesterday . Asked my partner to let me log into the details of provider he is with due to information after 3 I.D documents of my own sent . If partners not aware please make sure they are if you rely on them for the ridiculous amounts of ID this site requires . On sending a PDF of the latest mobile bill with this site seeing everything spent on my mobile they STILL REFUSE UNTIL MY PARTNER NOW SENDS exactly the same documents ! I will not let this company off from my £300 !!! Winnings like they are trying to frustrate me to not bothering because of the hassle . As mentioned below in PREVIOUS REVIEW DO NOT ISE THIS SITE !!!”
“SCAM ! SCAM ! SCAM
SERIOUSLY DO NOT USE MR SPIN !
THEY AREVERY HAPPY FOR YOU TO KEEP SPENDING YOUR MONEY !! I was extremely distraught as I needed the £300 I won urgently ! SENT 3 lots of ID still would not send me the £300 !! WANTED TO SEE PROOF OF A PHONE BILL after sending driving licence ! Debit Card ! And a council tax letter ! All my personal I’d on but would not send my winnings . Went to my pending withdrawal they REMOVED MY £300 less than 24 hours of winning . WHY ARE PEOPLE ALLOWED TO GET AWAY WITH THIS
I CANNOT SHOUT IT ENOUGH BUT PLEASE PLEASE STAY AWAY FROM THEM !! Use the ones advertised on Tv where you actually recieve what you win ON THE SAME DAY !!!”
“Tried withdrawing back in May 2021 to be given a load of new I’d verifications, met them all to be told it’s handed over to accounts team so will be paid shortly,,, 3 weeks later I get a text saying Congratulations your withdraw has gone through should be in bank in 1-4 business days,,, 8 days later I’m still waiting”
“it is a scam and they do try to make impossible to withdraw, they were asking me to upload previous phone bills and bank statements confirming they were paid even when i never deposited via mobile. They will do everything possible to make you want to ignore them and forget about withdrawing, Took me over 30 hours and contacting Ibas for them to process my withdrawal which i have still yet to receive . Do not use its not worth it.”
“I won £125 but it tried telling me I only had £57. Went to withdraw it and still hasn’t been processed. Spoke to customer service on live chat and the told be it had been processed which was a lie”
“I have filed legal action against Mr spin under the online gambling action . The FCA are also aware of the way this company owned by Mr Wilson operate. The SAR I requested will also be published on all social media. If anyone has been ripped off by this company feel free to contact me and I will happily give details on how to raise the legal actions against the directors.”
“Absolutely totally agree with the fact they are happy for when you deposit your money but when u either want that money back or if it's your winnings then they want your ID verification! If any legit gambling site wants your ID verification they would not let you deposit until you verify your ID verification, they would ask you to verify this before you are allowed to make a deposit so, plz avoid this so called company at all costs!”
“This company is an absolute nightmare because there quick enough taking your money but when you try to withdraw your winnings they make you send your whole life and they still refuse to pay out so stay out the scamming tw*ts!!!!!!!”
“I wouldn’t even give it one star but I had to to give a review. Absolute con. Pays out to start with so you think it’s decent then nothing. When you do win it takes forever for them to pay out they say they need extra info but don’t say what so for the sake of £50 you’re better off just ignoring it .Avoid this site they also work as funky monkey it’s the same company”
“I'm having the same problem with a withdrawal (my first) I won 30 not much I know but all I have had to do is send I'd over and over in the app and to hooyu. Wish I read these reviews before giving them a penny. Need to be sorted out”
“I won £370 4 weeks ago, they asked for I’d which I sent then they wanted to know which game I last played on. Never been asked that before on any other site. Wanted loads of information from me, which I sent and they just kept emailing me saying if I need assistance to let them know. Won’t ever use the site again!!!!! Absolute nightmare.”
“I closed my account several weeks ago and requested withdrawal of my balance totaling a mere £40.25. Mr Spin requested verification documents which I provided over and over again according to their instructions. Each time they changed the goal post and instructed different requirements and, to date, have refused to pay me my money. I've become so frustrated that I've given up. I feel as if I've been scammed and would recommend people stay clear of this site. Thumbs down Mr Spin👎🏻👎🏻👎🏻👎🏻. Please give me my money!!”
“Absoutle terrible site never go on this site robbing basterds only sent loads of I.d in last week and now they want more and won't pay me my money I'm owed stay clear of this site !!!!!!”
“Used them and won a total of £59 I felt the games looked cheap so I withdrew this money on the 28th of August, 12 days and numerous ignored emails later still no money and they claim its either my banks fault or a problem in between but not them. I mentioned that a lot of other people have said same thing on trustpilot and was told it doesn't happen often. So as it seems its the banks fault, the systems fault and everyone who has complained is a liar. Stay well away”
“Most terrible casino i've ever seen. They ask you for endless documents to confirm yourself (they even use third party to do such things) and not even big businesses or services are doing that. I am at the point that i've given them a patient's summary, my council tax bill, my national ID (which they don't want to accept for some reason and their excuse is the same scripted message again and again) and this is stuff that THEY requested one after the other and not all together. I've been reading all the negative reviews on various websites and it makes sense to me that they just don't want to pay people and will do whatever they can to avoid sending you over whatever you've earned. And do not fall for those positive reviews. Most of them are new accounts that are created just to leave 1 review for this website in order to make it look good and legit.”
