“Placed a order over 2 weeks ago, i appreciated that people can be busy but I've heard nothing. Emailed them about a eta and also called and lefts messages but nothing back at all. Reading other reviews on Google i should have stayed away. Awful service.”
“Placed an order for a standard classic car and paid. Delivery time was 3 days for production and 24 hour deliver according to their website.
After three days I was sent an email asking if the dimensions they had on file were correct. So they had spent 3 days not producing anything and then decided to make contact. I responded immediately and am waiting a response. No response so far after 24 hours. I now realise that if they are asking for the dimensions, I really should have purchased from a Car Mat specialist”
“Avoid.... This company is a scam....!!!!
They take your money and do not deliver.
They do not reply to emails or answer the phone.
4 weeks i have been trying to get in touch”
“They have not delivered the mats I ordered. They do not answer the phone, emails or their customer enquiry forms. I do not know when or if I will ever receive my order. I am going to apply for a refund as they have not supplied the goods.
Beware of this Company. I wish I had read the reviews before placing my order.”
“Bought a set of Mats for my Ford Focus.
The mats are excellent fit and quality.
Delivery was fast and customer services kept me updated.
Excellent product and company highly recomend.”
“Ordered set of car mats front two came drivers side is cut wrong / different to the original ones of the car they do not reply to your phone calls and i im still waiting for reply to email reading the comments of other customers i thnk i might be waiting a long time”
“This should really be zero!! Wish I had seen these reviews before I ordered, saw others with only odd poor comments. I am having same problems item not delivered yet and no response to emails. Looks like I shall be trying to get a refund. VERY POOR SERVICE they don't care they have your money.”
“Absolute cowboys!
Sent my mum the wrong mats multiple times. How can you send the wrong mats when the process requires the car’s registration number at the time of order!!
We don’t want replacement mats, we want a refund.
When we email to rectify, they take weeks to reply and always ask the same questions and ask for photos over and over. We’ve sent photos on three different occasions and twice requested a refund.
When they finally do respond weeks or even months later, the refund request is ignored and we are AGAIN asked to send photos.
This has gone on for 5 months now!!!!
Absolutely useless and a waste of money. AVOID AT ALL COSTS”
“Poor quality product and awful customer service. The workmanship was terrible, the logo badges had been sewn on crooked, the stitching was poor and the mats were thin despite paying etc for the premium ultimate material. They don't answer the phone and don't reply to emails and when they do nothing happens so you email them again and get no reply. Eventually someone called Miles got back to me and apologised and said they would resupply and upgrade the material quality as a gesture of good will. I have heard nothing since that email and they are back to not replying. Do not use this company. Wish I had read all the poor reviews they have received before ordering.”
“I received the wrong product after being asked multiple time about my car. Seemed like the don’t have a template for the cars they claim and then want the customer to draw up a template so they can use
Iv requested a returns address multiple times now and I’m now getting no response
Please could someone get back in touch with me with a a refund address so I can get a refund on this incorrect item
Ali Haling”
“I wanted some bright fun mats and ordered the bright red for my car. They arrived well packed and were amazing. Makes me smile every time I get in the car. Fit perfectly and easy to clean, as we live in muddy Devon. Buy with confidence. A1”
“Drivers car mat didn't fit.
Emailed customer service email address..bounced back.
Emailed customer service via their 'contact us' form on website..no response.
Called and left message on their customer service number..no response.”
