MR PORTER Reviews

1.9 Rating 63 Reviews
22 %
of reviewers recommend MR PORTER
1.9
Based on 63 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email

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MR PORTER 1 star review on 23rd August 2022
Rach
MR PORTER 1 star review on 14th August 2022
Paul M
MR PORTER 1 star review on 14th August 2022
Paul M
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 5 star review on 28th May 2020
Gee
Anonymous
Anonymous  // 01/01/2019
After numerous emails back and forth between the customer service of Mr. Porter and me the way they treat there customers is unprofessional. I will never recommend anyone using this online retail platform. On 07/01/19 I received my order, a hoodie, after wearing it for the first time I directly noticed that the stichting was letting loose. I directly contacted the customer service on 12/01/19, with pictures of the hoodie indicating that it clearly shows that the hoodie has a production fault. The response on 23/01/19, a week later, was that Mr. Porter was looking into the issue and will shortly come with an outcome. After waiting for another two weeks I contacted Mr. Porter again regarding a status update on my issue. On 08/02/19 I again received an email back with an apology and again stating that they are looking into this matter. Finally on 19/02/19 I received an email back stating that I can send my hoodie back for "repair". After explaining that I do not want a repair but a full refund of my order because it is a clear production fault I was ignored by the customer service. On 19/02/19 I sent out an email again with the above mentioned request and on 26/02/19 I got a response back that because of the 14-day trial of returning my hoodie I'm not able to receive my money back. Also the fact that the hoodie has been repaired, by a professional tailor that I payed for myself, was a reason for Mr. Porter to not give back my money. The solution of repairing the hoodie is something that I can arrange as wel. The fact that the customer service of Mr. Porter took so long to get back to me with a respons resulted in exceeding the 14-day return period. Mr. Porter may sell exclusive products but the way they handle their customers is very poor and a disgrace towards the image of products they sell online.
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Posted 5 years ago
Worst experience ever with mrporter.com Customer service is horrible it was just a waste of time even ordering from this lame company
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Posted 5 years ago
They are overpriced and also do not accept returns in line with other companies for Christmas - pathetic.
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Posted 5 years ago
MR PORTER is rated 1.9 based on 63 reviews