MR PORTER Reviews

1.9 Rating 63 Reviews
22 %
of reviewers recommend MR PORTER
1.9
Based on 63 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email

Write Your review

Tell us how MR PORTER made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
MR PORTER 1 star review on 23rd August 2022
Rach
MR PORTER 1 star review on 14th August 2022
Paul M
MR PORTER 1 star review on 14th August 2022
Paul M
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 5 star review on 28th May 2020
Gee
Anonymous
Anonymous  // 01/01/2019
I ordered two Lanvin rings I received an empty box with only an invoice and black tissue It is clear that they have thieves in the staff They refused to refund
Helpful Report
Posted 1 year ago
Honestly the worst experience online shopping I’ve ever had. DHL delivered to a communal area not to my flat didn’t ring the bell and then after an extremely patronising and condescending telephone call with a lady called Kenisha I was told I ticked a box for no signature and it would take 3-6 weeks to investigate. This is untrue; at the end of the order page there is an option for either ‘signature MR Porter packaging’ or the ‘go green carbon friendly plain packaging’. Obviously, most people are going to go for the greener option. To then be penalised for this is outrageous and I’ll be following this up with my lawyer and lodging it as a fraudulent transaction with my bank. Will never be using this fork again.
Helpful Report
Posted 1 year ago
Customer service is absolutely terrible. People are rude, useless, unresponsive and ignorant. Further, the loyalty program is just a scam. Given a gold member, there are supposed to be no delivery charges. However, they always apply. When contacting customer services, they have each time a different excuse. You find better online stores with the same brands.
Helpful Report
Posted 8 months ago
What has happened to a once great company 🤬 Bought a pair of shorts and a tee shirt and yes I did fall victim to the price reduction offer before I even had delivery but I understand this is a business not charity. Anyway shorts bought are described/listed as the same shorts previously bought but in a different colour where upon receipt they are totally different in quality, sizing and appearance - drastic reduction in quality from manufacturer or lazy editing from Mr Porter 🤔 Tee shirt simply total wrong colour from one ordered - only fault can be attributed to Mr Porter despatch team. When they was communicated to customer service after a lot of time and effort it was agreed I would get a refund to my Mr Porter Acc not Paypal - they have tried this scam on previous customers please see other reviews. I of course still wanted the tee shirt but I would of had to pay again as there would of been no credit in my account as return would not have been rec'd - again please see below for other experiences. Of course this was again highlighted to Mr Porter along with if I wait that long sale would be over or item sold - guess what happened.? Yes by the time they used some common sense the item had been sold out 🤡 As way of apology I got a telephone call from supervisor Don saying they would refund my delivery fee - well thank you very much for that Don - you mean the fee I paid myself to get an incorrect delivered item and a pair of counterfeit shorts ! Great customer service 😡 Mr Porter used to be top of the tree and a great company but obviously something is "changing" there and they are experiencing huge problems so advise to stay away from Mr Porter until they can get their act together.
Helpful Report
Posted 9 months ago
Report them to the consumer protection bit of citizens advice - they report every call to trading standards. They will investigate and ensure this company is brought to book. Too many people are getting had off. In my case they changed their story from ‘we are looking after your item’ and will refund shortly to telling me I didn’t return it. My bank is trying to get the money back but everyone who’s been messed about by these should contact citizens advice so trading standards get a good idea of how big a problem this company is. They used to be great too. They’ll reply to this asking me to email or some nonsense.
Helpful Report
Posted 10 months ago
They suck you in with a promotional code then as you go to pay and add code they tell you oh no its not for all our items only some!!! Very Dodgy and i wont be supporting this type of business
Helpful Report
Posted 1 year ago
My parcel was marked as delivered even though it wasn't and I was at home the whole day. I contacted customer service immediately and after tens of emails I today received an email that after 3 months of doing nothing to solve the problem they have closed the investigation. Horrible customer service and will definitely never order from them again.
Helpful Report
Posted 1 year ago
Mr Porter looses a returning client, since 2016. The order number: 1006ZD6BF2219J I raised concern out of return period as I had not worn the shoes until a few weeks before as they are Autumn shoes purchased in summer. The reason I raised a concern is that the seams inside the shoes are not equal and hence one shoe was uncomfortable. On consulting by email, they kept pushing the matter back saying its wear and tear. On explaining the matter over the telephone, a refund was agreed by the the representative (they claim to record phone calls). And a return slip sent to me out of the period of return. A return was accepted by Mr.Porter as I received a return slip for the shoes to be returned by UPS from Mr. Porter outside period of return. Time went bye and Mr Porter was quiet, on contacting the Client Care Team, we are kept being given push backs, and no solution. It got tiring, and therefore I requested to speak with a Manager. No they just don't put you on with a manager neither does this person have a telephone number, one must wait for this person to call, she/he was to call, and never did that call take place. The shoes in question were returned to me today without any communication, that is rude. I yet await to speak with a Manager. I shall take a loss of a FAULTY pair of OFFICINE CREATIVE / Bullet Suede Desert Boots Colour: Tan / Size: EU 46 Product Code: 0400 5953 6058 7, which I never should have received in the first place. Mr Porter has lost returning client, since 2016.
Helpful Report
Posted 1 year ago
Support do not respond
Helpful Report
Posted 1 year ago
I purchased a pair of leather Nike… I purchased a pair of leather Nike shoes from Mr Porter about 6 weeks ago. Some of the soft fabric and stitching near the ankle part of the shoe started coming apart within only 2 or 3 weeks, and it got worse. I emailed customer service last week, provided photos, which clearly show the damage on both shoes in the exact same spot (which I think rules out an accidental tear) however they just keep saying that the damage is from 'normal wear and tear' and that I should get it repaired by a local cobbler at my own expense. Every time I try to explain, provide more photos, ask for it to be reviewed, or for their reasoning, they just give me copy pasted answers. Very disappointing that Mr Porter seems to think it's 'normal' for a $250Aud pair of shoes to start falling apart within only a few weeks.
Helpful Report
Posted 1 year ago
I bought a pair on Common Project sneakers from Mr Porter when i was in Australia for $300 US. When I received them they were too small so I returned them. When I tried to swap them over on the phone with the CS person for a larger pair, they said I'll have to repurchase them and we'll a refund your money. I let them know that I'll be heading back to the US soon and will they get here in the time frame they allocated. They said just to be safe just purchase them when you get back to the US. When I tried to repurchase them in the US they were $480US. I asked kindly for them to match my originally price and they refused. I mentioned I was just following the advise your CS person told me, they still refused. This company is an absolute joke do not work with them they have terrible customer service and they have no idea how to treat people. SHOP AT YOUR OWN RISK, THIS COMPANY IS A DISGRACE
Helpful Report
Posted 1 year ago
Questionable quality and authenticity. The item I have ordered as gift just fell apart in a week time. After endless emails and phone calls the refund is still pending since 3 months ago!!! The worst customer service, no follow up, poor response. They insists they have made the refund yet refusing the provide with the transaction receipt. Horrible experience.
Helpful Report
Posted 2 years ago
I placed an order for 2 sale items totalling £850. Without notice the order was cancelled. I called customer services and had the items put on hold, I decided to wait for the pending money to be released back into my account before making the purchase again. It didn’t release in time so I spent another £850 only for the same thing to happen. I was NOT notified upon either cancellation and I now have nearly £2000 on hold pending from my account. I have not received my goods, I have made FIVE phone calls to customer services. I spoke to Gloria today, and various customer other customer service staff before, who notified me one of the items had sold out between the order being cancelled and me realising. I told her not to worry about trying to locate the second item as I’m so exhausted at this point and do not want to carry on with this process. She was only able to apologise which simply isn’t enough to compensate for this awful experience. Mr Porter is supposed to be a leader in luxury e-commerce. However my experience and the entire process of rectification has been so beyond horrendous that in no way can this be considered luxury. I am so disappointed to have lost out on those items that I had due diligently waited for and parted nearly £2000 for. They were supposed to be gifts. This is extraordinarily embarrassing on their behalf. I ENCOURAGE customers to shop elsewhere or from designer directly as designers tend to take their relations with clients and customer seriously. their operations are truly a joke, and although their buying and marketing is standout unfortunately it is a hollow e-commerce site which doesn't live up to its hype.
Helpful Report
Posted 3 years ago
Took 3 weeks for my trainers too come after paying £5 postage , even after ringing up they were unhelpful and the guy on the end of line didn’t give me one answer just seemed too not care. Disappointed
Helpful Report
Posted 3 years ago
Ordered a pair of balanciaga trainers on 30/12/20. Cyber Monday had the confirmation of purchase. waited in the following day and decided to phone them which they said my bank had cancelled it. (Which they hadn’t) it was Mr Porter who had cancelled it, They have rang me back to be fair but still I have no trainers what I ordered, it’s put me off from ordering from them in future.
Helpful Report
Posted 3 years ago
Mr Porter used to be cool and used to have decent customer service. However there buys and service get worse every year. You’re better off spending your money at Moda! They screwed up the last 3 of my orders and the last one was a Father’s Day gift. Never again!!
Helpful Report
Posted 3 years ago
It's been a week since I ordered (and paid). The package has not been sent. Contact with customer service representatives - I receive one answer each time: due to the sale/situation in the world, sending parcels may be delayed, wait for messages. How many to wait???? Any answers. I have not seen such a situation in any of the stores. Disgusting service. It was my last purchase at this store!
Helpful Report
Posted 3 years ago
I bought a pair of yeezys with them and any one who has tried to buy yeezys will know because of the exclusivity it’s hard to manage stock control. But I clicked on my size and ordered. I read all the negative reviews and was worried it would take long to get my order, plus on the second day I had not received any dispatch information so I decided to call customer service and they were really helpful and told me exactly where the package was and moments after I received tracking information and to my surprise the order came on the third day. The product is real and I am very happy. And FYI I ordered from the uk during coronavirus times
MR PORTER 5 star review on 28th May 2020
Helpful Report
Posted 3 years ago
Premium online shopping is not only about the convenient website interface, beautiful packaging and express delivery. Mr. Porter does not produce it’s own goods and even the most premium brands have defective things once in a while, but... the quality of service, the lack of customer focus and rudeness that you will encounter in this store can not be compared with anything. The business development department could use my case as a vivid example of how to lose a potential loyal customer (and not just one, bad experience is usually spread way more then a good one). I have never written reviews before, but Mr. Porter definitely deserves 1 star. Greetings to Marta from the customer service department. And how do they answer the phone, it’s better not to start. Even the tax office staff is more friendly during the declaration period
Helpful Report
Posted 4 years ago
Service sucks No feedback whatsoever Delivery handling is a joke
Helpful Report
Posted 4 years ago
MR PORTER is rated 1.9 based on 63 reviews