MR PORTER Reviews

1.9 Rating 63 Reviews
22 %
of reviewers recommend MR PORTER
1.9
Based on 63 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email

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MR PORTER 1 star review on 23rd August 2022
Rach
MR PORTER 1 star review on 14th August 2022
Paul M
MR PORTER 1 star review on 14th August 2022
Paul M
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 5 star review on 28th May 2020
Gee
Anonymous
Anonymous  // 01/01/2019
The parcel was never delivered and I get to wait weeks for an investigation and refuse a refund. Pathetic.
Helpful Report
Posted 1 year ago
I bought a pair on Common Project sneakers from Mr Porter when i was in Australia for $300 US. When I received them they were too small so I returned them. When I tried to swap them over on the phone with the CS person for a larger pair, they said I'll have to repurchase them and we'll a refund your money. I let them know that I'll be heading back to the US soon and will they get here in the time frame they allocated. They said just to be safe just purchase them when you get back to the US. When I tried to repurchase them in the US they were $480US. I asked kindly for them to match my originally price and they refused. I mentioned I was just following the advise your CS person told me, they still refused. This company is an absolute joke do not work with them they have terrible customer service and they have no idea how to treat people. SHOP AT YOUR OWN RISK, THIS COMPANY IS A DISGRACE
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Posted 2 years ago
Just a joke don't belive a word this company tell us just take ya money doesn't deliver you orders
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Posted 2 years ago
WORST OF THE WORST AVOID BUYING ANYTHING FROM THIS STORE AT ALL COST ORDERS WILL BE CANCELLED FOR NO REASON I HAVE ALSO RECEIVED DAMAGED ITEMS FROM MR PORTER WHICH CANNOT BE RETURNED
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Posted 2 years ago
MrPorter.com are scammers. Review. Second Hand instead of a new shirt + about €22 additional shipping fee. https://youtu.be/CciaeHufenw I bought a Brioni shirt like new, but they brought me second-hand, wrinkled, wrapped in black paper, without branded packaging. The site says that the delivery is free, but DHL charged an additional €22 for delivery. Mr Porter immediately admitted that the shirt was delivered in an inappropriate condition and issued an ultimatum: - either I return the shirt and lose €60 (€38 customs taxes + €22 additional shipping fee); - or I agree to 10% compensation (€39.58), which is outrageously low. This is a very effective (fraudulent) way to sell Second Hand.
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Posted 2 years ago
Very unprofessional service. I have been waiting over two weeks for my refund and nobody even answers to email. Do not order from their website.
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Posted 2 years ago
BUYER BEWARE!!! Ordered a sweatshirt that was listed in stock. Waited 3 weeks with no update to the order, Emailed them 3 times with no response. Finally got ahold of CS through the chat function on their website, the agent told me they had just received the item from Italy. 2 days later without any explanation or warning the order was canceled. Don't waste your time or money, they advertise things for sale they do not have in stock or the ability to get!
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Posted 2 years ago
My black friday ordered that is placed on the week of nov26 still haven't shipped on dec 23rd. Getting same response from mr porter of they are working on it for 2 weeks and no progress has made. Totally disappointed and won't ever shop there.
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Posted 2 years ago
Questionable quality and authenticity. The item I have ordered as gift just fell apart in a week time. After endless emails and phone calls the refund is still pending since 3 months ago!!! The worst customer service, no follow up, poor response. They insists they have made the refund yet refusing the provide with the transaction receipt. Horrible experience.
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Posted 2 years ago
Absolutely terrible. I could never imagine it could possibly happen. Ordered RL Polo track suite. It came terribly smelling. Returned by DHL and it has been 21 days since the arrival of the parcel and nothing so far. Every day I receive a message promising "a relevant department will investigate this issue". No REFUND!
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Posted 2 years ago
I never received my order or my refund. Order number 2406ZXYRQ2101J Now they don’t answer phone calls or emails. They dissapered and stole my money. Don’t buy there
MR PORTER 1 star review on 9th August 2021 MR PORTER 1 star review on 9th August 2021 MR PORTER 1 star review on 9th August 2021
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Posted 2 years ago
Terrible customer service and bad at honoring return policy.
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Posted 2 years ago
I placed an order for 2 sale items totalling £850. Without notice the order was cancelled. I called customer services and had the items put on hold, I decided to wait for the pending money to be released back into my account before making the purchase again. It didn’t release in time so I spent another £850 only for the same thing to happen. I was NOT notified upon either cancellation and I now have nearly £2000 on hold pending from my account. I have not received my goods, I have made FIVE phone calls to customer services. I spoke to Gloria today, and various customer other customer service staff before, who notified me one of the items had sold out between the order being cancelled and me realising. I told her not to worry about trying to locate the second item as I’m so exhausted at this point and do not want to carry on with this process. She was only able to apologise which simply isn’t enough to compensate for this awful experience. Mr Porter is supposed to be a leader in luxury e-commerce. However my experience and the entire process of rectification has been so beyond horrendous that in no way can this be considered luxury. I am so disappointed to have lost out on those items that I had due diligently waited for and parted nearly £2000 for. They were supposed to be gifts. This is extraordinarily embarrassing on their behalf. I ENCOURAGE customers to shop elsewhere or from designer directly as designers tend to take their relations with clients and customer seriously. their operations are truly a joke, and although their buying and marketing is standout unfortunately it is a hollow e-commerce site which doesn't live up to its hype.
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Posted 3 years ago
Took 3 weeks for my trainers too come after paying £5 postage , even after ringing up they were unhelpful and the guy on the end of line didn’t give me one answer just seemed too not care. Disappointed
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Posted 3 years ago
Ordered a pair of balanciaga trainers on 30/12/20. Cyber Monday had the confirmation of purchase. waited in the following day and decided to phone them which they said my bank had cancelled it. (Which they hadn’t) it was Mr Porter who had cancelled it, They have rang me back to be fair but still I have no trainers what I ordered, it’s put me off from ordering from them in future.
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Posted 3 years ago
Mr Porter used to be cool and used to have decent customer service. However there buys and service get worse every year. You’re better off spending your money at Moda! They screwed up the last 3 of my orders and the last one was a Father’s Day gift. Never again!!
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Posted 3 years ago
It's been a week since I ordered (and paid). The package has not been sent. Contact with customer service representatives - I receive one answer each time: due to the sale/situation in the world, sending parcels may be delayed, wait for messages. How many to wait???? Any answers. I have not seen such a situation in any of the stores. Disgusting service. It was my last purchase at this store!
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Posted 3 years ago
I bought a pair of yeezys with them and any one who has tried to buy yeezys will know because of the exclusivity it’s hard to manage stock control. But I clicked on my size and ordered. I read all the negative reviews and was worried it would take long to get my order, plus on the second day I had not received any dispatch information so I decided to call customer service and they were really helpful and told me exactly where the package was and moments after I received tracking information and to my surprise the order came on the third day. The product is real and I am very happy. And FYI I ordered from the uk during coronavirus times
MR PORTER 5 star review on 28th May 2020
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Posted 3 years ago
Premium online shopping is not only about the convenient website interface, beautiful packaging and express delivery. Mr. Porter does not produce it’s own goods and even the most premium brands have defective things once in a while, but... the quality of service, the lack of customer focus and rudeness that you will encounter in this store can not be compared with anything. The business development department could use my case as a vivid example of how to lose a potential loyal customer (and not just one, bad experience is usually spread way more then a good one). I have never written reviews before, but Mr. Porter definitely deserves 1 star. Greetings to Marta from the customer service department. And how do they answer the phone, it’s better not to start. Even the tax office staff is more friendly during the declaration period
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Posted 4 years ago
Service sucks No feedback whatsoever Delivery handling is a joke
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Posted 4 years ago
MR PORTER is rated 1.9 based on 63 reviews