MR PORTER Reviews

1.9 Rating 63 Reviews
22 %
of reviewers recommend MR PORTER
1.9
Based on 63 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email

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MR PORTER 1 star review on 23rd August 2022
Rach
MR PORTER 1 star review on 14th August 2022
Paul M
MR PORTER 1 star review on 14th August 2022
Paul M
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 5 star review on 28th May 2020
Gee
Anonymous
Anonymous  // 01/01/2019
I bought a pair of yeezys with them and any one who has tried to buy yeezys will know because of the exclusivity it’s hard to manage stock control. But I clicked on my size and ordered. I read all the negative reviews and was worried it would take long to get my order, plus on the second day I had not received any dispatch information so I decided to call customer service and they were really helpful and told me exactly where the package was and moments after I received tracking information and to my surprise the order came on the third day. The product is real and I am very happy. And FYI I ordered from the uk during coronavirus times
MR PORTER 5 star review on 28th May 2020
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Posted 3 years ago
after two transactions, i must say" they are the best". Great professional packaging and Fastest turnaround on inqueries.
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Posted 5 years ago
i had a minor problem with the quality of the packaging. The response i got from Mr porter was timely and consequently, The best ever. got reimbursed my shipping fees.
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Posted 5 years ago
Delivered on time and in full
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Posted 5 years ago
Fantastic trainers at a bargain price plus excellent packaging and double boxed to protect the trainers. Highly recommended 5*****
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Posted 5 years ago
Always came with fast & free shipping! everything will double boxed, and the package came safely
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Posted 6 years ago
Fine items, superb customer service, extremely fast order processing and shipping
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Posted 6 years ago
Great clothes at good prices delivered to your door. If they don't fit properly or they are not for you just return them without hassle. Most of the top brands are there. Easy way to choose clothes No hassle
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Posted 6 years ago
Best purchase ever and great service!
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Posted 6 years ago
They have an excellent website and an app which allows me to look for the merchandise and shop. In addition to that there are styling tips and journals which have enriched my knowledge, which enables to revisit the website other than to buy the products
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Posted 6 years ago
Great ranges and targeted emails that are bloomin accurate Great packaging and hassle free
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Posted 6 years ago
MrPorter and Farfetch ship there parcels only via DHL and that is why it is very comfortable to have a shopping on mentioned sites. Moreover, they provide free returns.
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Posted 6 years ago
Service n user friendly. Quick response.Willing to help. Pop up discount for loyalty customers.
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Posted 6 years ago
Great goods and pricing. Especially the free delivery worldwide is too good to be true. It always reaches me on time for free.
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Posted 6 years ago
Customer service was worse than worse! Return policy is trash probably because they just want your money and not the returned items! They don't care about their customers.
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Posted 4 months ago
The worst customer service I've ever received! Mr Porter is just living off the brand name but the company itself it’s an absolute trash! Take your money and go to the actual brand and buy what you want.
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Posted 4 months ago
Terrible terrible customer service. I will never use them again.
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Posted 5 months ago
Customer service is absolutely terrible. People are rude, useless, unresponsive and ignorant. Further, the loyalty program is just a scam. Given a gold member, there are supposed to be no delivery charges. However, they always apply. When contacting customer services, they have each time a different excuse. You find better online stores with the same brands.
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Posted 8 months ago
What has happened to a once great company 🤬 Bought a pair of shorts and a tee shirt and yes I did fall victim to the price reduction offer before I even had delivery but I understand this is a business not charity. Anyway shorts bought are described/listed as the same shorts previously bought but in a different colour where upon receipt they are totally different in quality, sizing and appearance - drastic reduction in quality from manufacturer or lazy editing from Mr Porter 🤔 Tee shirt simply total wrong colour from one ordered - only fault can be attributed to Mr Porter despatch team. When they was communicated to customer service after a lot of time and effort it was agreed I would get a refund to my Mr Porter Acc not Paypal - they have tried this scam on previous customers please see other reviews. I of course still wanted the tee shirt but I would of had to pay again as there would of been no credit in my account as return would not have been rec'd - again please see below for other experiences. Of course this was again highlighted to Mr Porter along with if I wait that long sale would be over or item sold - guess what happened.? Yes by the time they used some common sense the item had been sold out 🤡 As way of apology I got a telephone call from supervisor Don saying they would refund my delivery fee - well thank you very much for that Don - you mean the fee I paid myself to get an incorrect delivered item and a pair of counterfeit shorts ! Great customer service 😡 Mr Porter used to be top of the tree and a great company but obviously something is "changing" there and they are experiencing huge problems so advise to stay away from Mr Porter until they can get their act together.
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Posted 9 months ago
Report them to the consumer protection bit of citizens advice - they report every call to trading standards. They will investigate and ensure this company is brought to book. Too many people are getting had off. In my case they changed their story from ‘we are looking after your item’ and will refund shortly to telling me I didn’t return it. My bank is trying to get the money back but everyone who’s been messed about by these should contact citizens advice so trading standards get a good idea of how big a problem this company is. They used to be great too. They’ll reply to this asking me to email or some nonsense.
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Posted 10 months ago
MR PORTER is rated 1.9 based on 63 reviews