MR PORTER Reviews

1.9 Rating 63 Reviews
22 %
of reviewers recommend MR PORTER
1.9
Based on 63 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email

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MR PORTER 1 star review on 23rd August 2022
Rach
MR PORTER 1 star review on 14th August 2022
Paul M
MR PORTER 1 star review on 14th August 2022
Paul M
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 5 star review on 28th May 2020
Gee
Anonymous
Anonymous  // 01/01/2019
Spent numerous attempts to have my order delivered to Russia. For whatever reason, after years of receiving to the work address, issues with Italian customs started arising. Provided company name, personal use statement on the phone to Mr Porter customer service. All took in excess of two weeks so far. Upon contacting DHL found out they never received any responses to info requests. Extremely ugly logistics set up where Mr Porter apparently hires a transport co who deals (or more exactly - does nothing to deal with) issues with delivery.
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Posted 4 years ago
bad customer service
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Posted 4 years ago
WORST CUSTOMER SERVICE EVER
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Posted 4 years ago
Placed a large (>3000$) order on 12/2 expecting it to be a Christmas gift for my husband. after a week and a half of calling and empty promises by customer service representatives, I'm not being told to keep my fingers crossed that it gets there. They blame it on customs issues and what not, but why not just upgrade the shipping method complimentary to next day air for a repeat loyal customer who has spent thousands at your business.. No way this is run by the same people as Net a Porter. You can tell by the customer service and slow delivery times that Mr Porter must have gotten the worst NetaPorter employees to help them out. Never again will i throw my money at this site. Would rather pay a few extra dollars on the item and receive it as expected.
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Posted 4 years ago
Spent some hours getting my order ready, Sizes, colors , etc. One week later I get an email, sorry none of your items are available. what kind of high end store has multiple items on the site that cannot deliver. A really bad experience from start to finish. Should rename the store Mr. Pooper.
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Posted 4 years ago
Worst customer service I've ever dealt with.. It's been a week and I still haven't received my refund because they said "we don't ship to your location 'Slough, Berkshire'" even though they did shipped me an order to the same exact saved location just a few months ago.. I'm not sure if I'll get my money after wasting my time replying to their many unprofessional rude emails.. I would NEVER buy anything from them or Net-a-porter ever again and I would not recommend them even to my worst enemy.
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Posted 4 years ago
Paid for premium service and delivery badly postponed. No replies to emails and over 15 minutes on phone before got through. Absolutely useless. Have ordered from them for over 3 years and just don’t see the point in doing so again.
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Posted 4 years ago
After numerous emails back and forth between the customer service of Mr. Porter and me the way they treat there customers is unprofessional. I will never recommend anyone using this online retail platform. On 07/01/19 I received my order, a hoodie, after wearing it for the first time I directly noticed that the stichting was letting loose. I directly contacted the customer service on 12/01/19, with pictures of the hoodie indicating that it clearly shows that the hoodie has a production fault. The response on 23/01/19, a week later, was that Mr. Porter was looking into the issue and will shortly come with an outcome. After waiting for another two weeks I contacted Mr. Porter again regarding a status update on my issue. On 08/02/19 I again received an email back with an apology and again stating that they are looking into this matter. Finally on 19/02/19 I received an email back stating that I can send my hoodie back for "repair". After explaining that I do not want a repair but a full refund of my order because it is a clear production fault I was ignored by the customer service. On 19/02/19 I sent out an email again with the above mentioned request and on 26/02/19 I got a response back that because of the 14-day trial of returning my hoodie I'm not able to receive my money back. Also the fact that the hoodie has been repaired, by a professional tailor that I payed for myself, was a reason for Mr. Porter to not give back my money. The solution of repairing the hoodie is something that I can arrange as wel. The fact that the customer service of Mr. Porter took so long to get back to me with a respons resulted in exceeding the 14-day return period. Mr. Porter may sell exclusive products but the way they handle their customers is very poor and a disgrace towards the image of products they sell online.
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Posted 5 years ago
after two transactions, i must say" they are the best". Great professional packaging and Fastest turnaround on inqueries.
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Posted 5 years ago
Worst experience ever with mrporter.com Customer service is horrible it was just a waste of time even ordering from this lame company
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Posted 5 years ago
i had a minor problem with the quality of the packaging. The response i got from Mr porter was timely and consequently, The best ever. got reimbursed my shipping fees.
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Posted 5 years ago
They are overpriced and also do not accept returns in line with other companies for Christmas - pathetic.
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Posted 5 years ago
Delivered on time and in full
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Posted 5 years ago
Fantastic trainers at a bargain price plus excellent packaging and double boxed to protect the trainers. Highly recommended 5*****
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Posted 5 years ago
Always came with fast & free shipping! everything will double boxed, and the package came safely
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Posted 6 years ago
Fine items, superb customer service, extremely fast order processing and shipping
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Posted 6 years ago
Great clothes at good prices delivered to your door. If they don't fit properly or they are not for you just return them without hassle. Most of the top brands are there. Easy way to choose clothes No hassle
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Posted 6 years ago
Best purchase ever and great service!
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Posted 6 years ago
They have an excellent website and an app which allows me to look for the merchandise and shop. In addition to that there are styling tips and journals which have enriched my knowledge, which enables to revisit the website other than to buy the products
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Posted 6 years ago
Great ranges and targeted emails that are bloomin accurate Great packaging and hassle free
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Posted 6 years ago
MR PORTER is rated 1.9 based on 63 reviews