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MR PORTER Reviews

1.8 Rating 77 Reviews
19 %
of reviewers recommend MR PORTER
1.8
Based on 77 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email

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MR PORTER 5 star review on 29th March 2025
GAIL JOOSE
MR PORTER 1 star review on 23rd August 2022
Rach
MR PORTER 1 star review on 14th August 2022
Paul M
MR PORTER 1 star review on 14th August 2022
Paul M
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 1 star review on 9th August 2021
Juan Del
MR PORTER 1 star review on 9th August 2021
Juan Del
1
Anonymous
Anonymous  // 01/01/2019
Paid for premium service and delivery badly postponed. No replies to emails and over 15 minutes on phone before got through. Absolutely useless. Have ordered from them for over 3 years and just don’t see the point in doing so again.
Helpful Report
Posted 5 years ago
After numerous emails back and forth between the customer service of Mr. Porter and me the way they treat there customers is unprofessional. I will never recommend anyone using this online retail platform. On 07/01/19 I received my order, a hoodie, after wearing it for the first time I directly noticed that the stichting was letting loose. I directly contacted the customer service on 12/01/19, with pictures of the hoodie indicating that it clearly shows that the hoodie has a production fault. The response on 23/01/19, a week later, was that Mr. Porter was looking into the issue and will shortly come with an outcome. After waiting for another two weeks I contacted Mr. Porter again regarding a status update on my issue. On 08/02/19 I again received an email back with an apology and again stating that they are looking into this matter. Finally on 19/02/19 I received an email back stating that I can send my hoodie back for "repair". After explaining that I do not want a repair but a full refund of my order because it is a clear production fault I was ignored by the customer service. On 19/02/19 I sent out an email again with the above mentioned request and on 26/02/19 I got a response back that because of the 14-day trial of returning my hoodie I'm not able to receive my money back. Also the fact that the hoodie has been repaired, by a professional tailor that I payed for myself, was a reason for Mr. Porter to not give back my money. The solution of repairing the hoodie is something that I can arrange as wel. The fact that the customer service of Mr. Porter took so long to get back to me with a respons resulted in exceeding the 14-day return period. Mr. Porter may sell exclusive products but the way they handle their customers is very poor and a disgrace towards the image of products they sell online.
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Posted 6 years ago
after two transactions, i must say" they are the best". Great professional packaging and Fastest turnaround on inqueries.
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Posted 6 years ago
Worst experience ever with mrporter.com Customer service is horrible it was just a waste of time even ordering from this lame company
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Posted 6 years ago
i had a minor problem with the quality of the packaging. The response i got from Mr porter was timely and consequently, The best ever. got reimbursed my shipping fees.
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Posted 6 years ago
They are overpriced and also do not accept returns in line with other companies for Christmas - pathetic.
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Posted 6 years ago
Delivered on time and in full
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Posted 6 years ago
Fantastic trainers at a bargain price plus excellent packaging and double boxed to protect the trainers. Highly recommended 5*****
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Posted 6 years ago
Always came with fast & free shipping! everything will double boxed, and the package came safely
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Posted 7 years ago
Fine items, superb customer service, extremely fast order processing and shipping
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Posted 7 years ago
Great clothes at good prices delivered to your door. If they don't fit properly or they are not for you just return them without hassle. Most of the top brands are there. Easy way to choose clothes No hassle
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Posted 7 years ago
Best purchase ever and great service!
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Posted 7 years ago
They have an excellent website and an app which allows me to look for the merchandise and shop. In addition to that there are styling tips and journals which have enriched my knowledge, which enables to revisit the website other than to buy the products
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Posted 7 years ago
Great ranges and targeted emails that are bloomin accurate Great packaging and hassle free
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Posted 7 years ago
MrPorter and Farfetch ship there parcels only via DHL and that is why it is very comfortable to have a shopping on mentioned sites. Moreover, they provide free returns.
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Posted 7 years ago
Service n user friendly. Quick response.Willing to help. Pop up discount for loyalty customers.
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Posted 7 years ago
Great goods and pricing. Especially the free delivery worldwide is too good to be true. It always reaches me on time for free.
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Posted 7 years ago
MR PORTER is rated 1.8 based on 77 reviews