Owner note: As you can tell from our other reviews, our service record is critical to who we are as a company and we're incredibly protective over our customers and their experience (thanks to everyone who left us 5 stars!). Unfortunately, the email placed for this order traces back to a business that a former employee is aligned with. This specific review was not submitted until after this employee left our company. We hope he found a vendor that provides him with the level of service he's accustomed to.
“MVP has ridiculously great customer service- like beyond your expectations wonderful! Their production is high quality too, and working with Eileen on orders has been a pleasure.”
“I ordered a few tablecloths last year which turned out to be exactly what we needed. The problem I had was that I placed the order, then 5 minutes later I received an email promo for a discount if you purchased so many, which I had. I contacted MVP to see if I could apply to my order. The answer was No, and I had JUST placed the order. Then - much to my surprise MVP contacted me later to say that was an incorrect response. They are sending me an additional 2 tablecloths at no cost to correct the error. Now that is Great Customer Service! In this day and age, you don't see that very often. I will definitely purchase from MVP again. They supply good quality products and are pleasant to work with.”
Kris, thank you for taking the time to leave us a review. We're sorry that you weren't totally satisfied with your order experience.
There may have been some confusion on our staff's end, but this answer is not company policy. We'll be reaching out to you for some more information to help make things right!
“This is the second time I have ordered tents from MVP- the quality is terrific- customer service is quick and responsive. The turnaround time during the buying process and the actual manufacturing time is second to none. I highly recommend them!”
“The customer service I receive from MVP Visuals has been something I've always enjoyed.
This is the second company I've worked for where I've had to order from MVP and regardless of where I work, the service is always top level.”
Andy, thank you so much for the kind words - AND taking MVP wherever you go! We're so happy to hear that you had multiple great experiences with us, and we're looking forward to working with you again soon.
