My Car Check Reviews

Name: My Car Check
Address: My Car Check, Strata House, Kings Reach Road, Stockport
Rating: 4.51

4.5 Rating 4,532 Reviews

89 %

of reviewers recommend My Car Check

Company Reviews

Questions

Metrics

4.5

Based on 4,532 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Email:

support@mycarcheck.com

Location:

My Car Check, Strata House, Kings Reach Road
Stockport
SK4 2HD

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My Car Check 1 star review on 13th May 2021

Annoyed Seller

My Car Check 5 star review on 21st October 2020

Gareth Shaw

My Car Check 5 star review on 8th July 2020

Osazuwa Omede

My Car Check 1 star review on 22nd May 2020

Mark

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm still awaiting a response to my query (MCC0002816) with regards to the mileage discrepancy. So it's been more than 48 hours and I'm not that Impressed with your service.”

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Posted 3 years ago

“Really bad , I used to get through email and it was so easy to email or print but through app I tried to send it to my customer it doesn’t go through, wasted my money”

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Posted 3 years ago

Hi Sultan, We are sorry to hear that you are not happy with the My Car Check app. We would like to discuss and hopefully resolve this matter with you. Please can you respond to the email we have sent you. Regards, My Car Check Customer Support Team,

Posted 3 years ago

“After spending an extra £10 I got the same report, which stated I then had a written off car.. I did another report with another company which came back clear!!”

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Posted 3 years ago

Hi Kieran, We are sorry to hear you are no happy with the vehicle check you carried out with My Car Check. We would like to discuss this with you in more detail. We have sent you an email please can you respond so that we can hopefully resolve this matter for you. Regards, My Car Check Customer Support Team

Posted 3 years ago

“Gave me the basic check when I paired dearer for the finance check. Took payment but no report.”

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Posted 3 years ago

“Paid to get a valuation then only found out after I had paid that they couldn’t give me a valuation as part of my report because of lack of information.”

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Posted 3 years ago

Hi Benjy, We are sorry to hear that you could not obtain the valuation data for your vehicle. We would like to discuss this in more detail with you. Please can you respond to the email we have sent you. We look forward to hearing from you. Regards, My Car Check Customer Support Team

Posted 3 years ago

“Avoid!!! This service provides outdated information. I sold my car and My Car Check report showed finance associated with the vehicle, when I 100% knew there had been no finance associated to the vehicle for many months. I had to prove to the purchaser by obtaining 2 other checks from HPI and Green Flag which clearly showed there was no finance on the vehicle and both of these services guaranteed the information for +£30k. My advice is AVOID My Car Check! Stick with the tried and trusted providers that guarantee their information for peace of mind.”

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Posted 3 years ago

“Very basic”

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Posted 3 years ago

Hi Jobaer, We are sorry to hear that you were not satisfied with the basic check that you carried out with My Car Check. We would like to discuss this with you in more detail. Please can you respond to the email we have sent you. Kind Regards, My Car Check Team

Posted 3 years ago

“Expensive as when you buy more than one car check options it should give you a longer time but it expires quick!”

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Posted 3 years ago

Hi Farooq Thanks for using My Car Check and buying a 3 bundle. We've looked into you account and can see that you've used 1 of your checks and have 2 left to use. These don't expire so you can use these whenever you need. To use one of the credits, login on the website, iOS or Android app, enter a reg number, then select Comprehensive check, on the payment pages choose 'Redeem credit' or 'Use credit'. Thanks again for using My Car Check. If you have any further issues, please get in touch at https://www.mycarcheck.com/contact-us Thanks My Car Check Team

Posted 3 years ago

“Purchased Comprehensive check which showed all clear. I purchased a vehicle based on this information. Few week later i run HPI check and it shows as stolen/recovered! Now this cars value is lower than what i paid. Have emailed Customer services and received we passed your complaint to other department. It's now been 8 days and no reply or updates to any of my chase-up emails.”

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Posted 3 years ago

Hi Mark, We are sorry for the delay with your query. We are investigating this matter for you. Please can you respond to the email we sent you. We need to obtain further information. Look forward to hearing from you Regards, My Car Check Team

Posted 3 years ago

“The report said 0 previous owners of my car. That is definitely not the case.”

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Posted 3 years ago

Hi Anthony we are sorry to hear you are not happy with the information you received from the check you carried out. We would like to investigate this further for you. We have sent you an email via our contact us page on the My Car Check website Regards, My Car Check Team

Posted 3 years ago

“Not happy at all. Paid for full check & came up Warning! Don’t proceed with purchase.. finance outstanding!!’ The seller sent me an Experian report showing no finance outstanding on van so I paid for another HPI search with another company & they said no finance outstanding. Waste of money as far as I can see if they are not updating records regularly.”

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Posted 3 years ago

Hi Joe, We are sorry to hear you are not happy with the information you received from your vehicle check. We would like to understand more about this query we have sent you an email via our contact us page on the My Car Check Website. Please can you respond to the email asap. Regards, My Car Check Team

Posted 3 years ago

“Purchased vehicle on basis that there was nothing seriously wrong with vehicle. Subsequently discovered through another source that it was a salvage vehicle which had Cat S damage. Would not have purchased vehicle if this had been known pre purchase”

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Posted 3 years ago

Hi Colin, We are sorry to hear you are not happy with the information you received on your vehicle check. We would like to understand more about this matter. We have sent you an email via our contact us page on our website. Please can you respond to the email we have sent you. Regards, My Car Check Team

Posted 3 years ago

“Wasn’t impressed, was looking for a hpi vehicle report which was what I thought I purchased according to the check list, only to find it wasn’t included in the price that I had paid.”

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Posted 3 years ago

HI Derek, We are sorry to hear you are not happy with the vehicle check you received. We would like to understand more about this matter. Please can you get in touch via our website contact us page https://www.mycarcheck.com/contact-us so that we can get this resolved for you. Regards, My Car Check Team

Posted 3 years ago

“Very poor did not tell me anymore THAN DVLA”

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Posted 3 years ago

Hi Richard, We are sorry to hear that you are not happy with the information you received from your My Car Check search you carried out. We would like to know more about this, and hopefully we will be able to help you. Please can you contact us via our contact us page on our website using the following link https://www.mycarcheck.com/contact-us/ Regards, My Car Check Team

Posted 3 years ago

“Poor information”

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Posted 3 years ago

Hi Adrian, we are sorry to hear that you are not happy with the vehicle information you have received. We would like to understand what it is you're not happy with please can you get in touch via our website contact us page using the following link https://www.mycarcheck.com/contact-us/ Regards,

Posted 3 years ago

“Just did a carcheck on a motorcycle, and it gave a completely different vehicles details against the registration. Lost me the vehicle as it showed as having finance, and it doesn't.... not happy at all,...”

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Posted 3 years ago

Hi David, We are sorry to hear you are not happy with the service you received. Thank you for getting in touch with us to resolve this matter. Regards,

Posted 3 years ago

“Was surprised to find my car had zero outstanding finance when I know it has 3 grand still to pay. Waste of 9.99”

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Posted 3 years ago

Hi Steve we are very sorry to hear you did not get the information you were expecting for you vehicle. we would like to understand more about this and hopefully resolve this matter. We will contact you to obtain the vehicle details and investigate this query. Regards, My Car Check Team

Posted 3 years ago

“Waste of money. Information incorrect”

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Posted 4 years ago

Thank you for leaving a review for My Car Check. We would like to understand more about this feedback, so that we can understand why you feel the information on your check is incorrect. Please can you contact us via the contact us page on our website https://www.mycarcheck.com/contact-us/

Posted 4 years ago

“Not good , showing wrong information and send query about that and no reply”

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Posted 4 years ago

Hi Blessan Thank you for using My Car Check, the report on the vehicle you checked is showing outstanding finance. We've tried to contact the finance company, but unfortunately, as you can appreciate, their staffing levels are reduced due to the current outbreak, and we've not been able to get through. We value the quality of service we offer, and we're keen to get to the bottom of this issue as soon as possible. We replied to you this afternoon with this update; we've continued to try this afternoon, as soon as we hear from the finance company we'll get back to you with an update. Thanks My Car Check Team

Posted 4 years ago

“Rubbish , rubbish”

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Posted 4 years ago

Hi J K Thanks for using My Car Check, could you please get in touch so that we can help rectify any issues you've had with the vehicle report. We've not received a support request from you so could you please visit https://www.mycarcheck.com/contact-us and complete the form and we'll do our very best to help you. Thanks My Car Check Team

Posted 4 years ago

My Car Check is rated 4.5 based on 4,532 reviews