“We picked up our puppy on September 25, 2025.
On our way home she was coughing and sneezing. Her stomach also seemed bloated. We immediately took her to our vet where she was diagnosed with kennel cough. The vet called 2 days later with stool sample results… she had 2 types of worms. After taking meds for a week, she still had diarrhea. Another stool test revealed Giardia.
The breeder reimbursed us $100 and the site manager reimbursed us $100. Our vets bills were over $400 for a condition she should not have had.
We were told that parasites are not part of the health guarantee and that all puppies can get these. Please be aware when getting a puppy via this site.”
Barb, we’re truly sorry that Jovie’s first few days home were stressful for you. We know how disappointing it can feel to have a puppy develop symptoms so soon after pickup.
We did note that Jovie had a mild cough before travel and that she was being treated proactively under veterinary guidance. Her vet exam, deworming, and care records all met our standards, and she was cleared for pickup. Even with that, it’s not unusual for young puppies to develop mild infections or parasites—especially during the stress of travel and adjusting to a new environment. These are very common and fully treatable conditions in puppies.
That said, we took your situation seriously and provided a $200 reimbursement toward Jovie’s vet care, which we felt was the fair and appropriate response under our guarantee.
We sincerely hope Jovie continues to improve and that you’re able to enjoy many healthy, happy years together ahead.
— The Team at MyGoldenRetrieverPuppies.com
