Mycube Safe Reviews

Name: Mycube Safe
Rating: 4.94

4.9 Rating 418 Reviews

99 %

of reviewers recommend Mycube Safe

4.9

Based on 418 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Mycube Safe 5 star review on 27th June 2024

Anonymous

Anonymous // 01/01/2019

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“Seriously cool. I’m obsessed. And so we’ll packaged!!”

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Posted 2 years ago

“My safe was absolutely beautiful! Customer service was fantastic! I highly recommend a My Safe! I love it!❤️❤️❤️”

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Posted 1 day ago

“Amazing. Do easy to install. Great internal space And aesthetically great looking”

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Posted 2 days ago

“Second one I own. Slight problem with setting the combination but Customer Service was great and he talked me through it quickly. Would certainly buy again.”

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Posted 1 week ago

“Great safes for all needs!”

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Posted 2 weeks ago

“Nadine is trying very hard to fix this problem. This has been extremely frustrating! This was one of the most Important things in my closet was this beautiful safe. And it came in black not sure what happened but I have a all white closet and I would never have chosen black. Nadine was very sweet and kind”

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Posted 2 weeks ago

“High quality safe, met expectations”

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Posted 2 weeks ago

“It was larger than I realized, which was a good thing. I am loving it.”

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Posted 4 weeks ago

“Love it for my jewelry”

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Posted 1 month ago

“Quality piece, came on time and works well. Would recommend to others. Hopefully it will last a good long time…”

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Posted 1 month ago

“Love my new safe! It took a little help to set up code, because I locked the safe with the door open. It was my fault, but the help person was wonderful and she helped me correct the problem easily. Feel much better that I can secure my valuables safely at home instead of the bank’s safety deposit box.”

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Posted 1 month ago

“Nice safe, as advertised, fast delivery, easy installation, easy set up”

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Posted 1 month ago

“Everything was fine and I enjoy the safe. I was disspointed that I was sent a charger for the battery with a Micro USB connector, when the battery requires a USB C connector. Fortunately I have other USB C connector chargers so this is minor.”

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Posted 1 month ago

“Great communication and assistance.”

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Posted 1 month ago

“Easy to install Easy to use”

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Posted 2 months ago

“Easy delivery and set-up. I had a cosco 4 in 1 dolly which made the safe very easy for me to maneuver through the house”

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Posted 2 months ago

“Love my new Mycube safe. It was easy to anchor it to a wall stud and now I have peace of mind for my valuables. The finger sensor is pretty finicky though.”

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Posted 2 months ago

“2.5 stars. Very small space for valuables, particularly for the price of the tall safe. mechanisms seem to work well. I ordered 2 additional shelves that were expensive for a shelf. I would not purchase again because of space and high price.”

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Posted 2 months ago

Thanks for your review. We are sorry that you don't find the space sufficient. We list all our specs and dimensions of this product on the product page as well as full images and videos. If we sold the shelves for any less, we would lose money, which unfortunately we cannot do. We are glad to hear you like the way the safe works including the biometrics, keypad, and 12-tamper proof bolting lock mechanism. We are always here to assist 7 days per week every day of the year. Thank you for being a valued customer. We appreciate it.

Posted 2 months ago

“I bought the “big-small one”. Sits on a built-in piece of furniture and bolts down and back into two studs in the wall. It’s so easy to get into (for me, of course) and I have peace of mind that my belongings are secure. I cannot praise it enough!!!”

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Posted 2 months ago

“Very happy with it”

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Posted 3 months ago

“The safe is acceptable. The process to deliver it was not. No worries, I’m sure mycube will explain to you why they weren’t actually wrong in charging LA city taxes (shocker, I don’t live there) and for being wildly unhelpful with delivery. Good thing I can drop everything, leave work and race home to help carry the thing in myself. Thanks! **EDIT STARTING HERE** After my initial edit, the VP of Customer Experience reached out to me, did not address my factual concerns, and asked me to edit my review. So, I am. I'll clarify my issues and why Mycube showed indifference to my problems. 1) Sales Tax: I took issue with any portion of my sales tax going to Los Angeles as a city, when I live in San Francisco. I was clear about this. Time and time again, including the latest email from the VP, all MyCube simply showed me the arithmetic of sales tax, and not answered my question. I think not putting 100% of the local sales tax to SF is fraud, and they don't care. They simply assumed that I cannot calculate it myself (I'm a middle school math teacher...so, believe me, I can follow the maths). 2) White Glove Delivery: Upon delivery, I was confused by the lack of service. When I asked about it, instead of scheduling the service (which I would have gladly paid for), they told me that it was listed on the website, implying I should have read closer. Again, in the email from the VP, they had the audacity to send me a screen shot of the portion detailing this. I honestly didn't care about the documentation, I simply needed help lugging a 200+ lb safe up three flights of stairs. I had to go elsewhere to complete the installation. I cannot fathom why they didn't offer to provide this service EVEN IF I HAD TO PAY FOR IT. 3) This issue I failed to mention earlier, and is frankly most upsetting. When I received notification that the shipment was in route, MyCube told me the delivery team would reach out, schedule a time and then deliver the safe. That isn't what happened. Instead, on my first day of teaching school, I received a call from the delivery team that they were ALREADY AT MY HOME AND WERE GOING TO LEAVE IT ON THE CURB. I was 30 minutes away. Fortunately, I was able to leave my students, grab a bus, sprint home and convince the delivery team to NOT leave it on the street. When I shared this experience with MyCube, their response was that I should have received a call. And that was it. I had to take time off of work, rush across town, arrange alternative care for my child, all because MyCube didn't live up to their promise. So, in short, the safe is fine enough. The process was atrocious. Every communication from them was centered around proving why I was wrong, and ZERO effort spent either understanding my issues OR attempting to resolve them in any reasonable way. If you're looking for someone to have a safe randomly appear on your doorstep, Mycube is your best bet. If you're looking for service, or delivery help, or customer service that goes beyond gaslighting you into being unreasonable, then go with Costco. I wish I had.”

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Posted 3 months ago

Mycube Safe is rated 4.9 based on 418 reviews