“Disappointed that other top I ordered was out of stock, it was available when I ordered several days before. If I had been notified I would have purchased something else instead of paying $7.95 postage for a $20 top!”
“It’s beautiful but far to big an I’ve been trying to contact the office for 2 weeks to do an exchange but have no answer. Tried emailing both email address, calling, Instagram message and also Facebook. Also I ordered a 12 not 16”
“I purchased 2 bags on sale from this store. On arrival, one was damaged - a large cut or scratch in the leather like material, consistent with a Stanley knife or such. I emailed twice and rang (left a message) to inquire about returning. After at least a week I received a response from Melissa with a return label. The bag has been returned however I received an email saying that it wasn’t a scratch and that she cleaned it with jif. It was most definitely a large scratch. I just noticed that she has also short changed me $7.95 on my refund - I am assuming that she has kept the return postage. I am really disappointed about the service and would not buy from this store again. Buyer beware!!!”
“I ordered and paid for two tee shirts, only one arrived. After contacting the company via email I was told they would post another out. That was weeks ago, and the shirt hasn't arrived. They are now not responding to emails or voicemails. Very disappointed, I am trying to get a refund through my credit card provider.”
“They have the worse customer service ever. It took nearly 2 weeks to received the item I ordered. As soon as I got it I packed it up to return as it was hideous. It said I would find a return sticker in the package but no there was not. I followed the steps on the website and that did not work either. I made my own label and paid $9 to return. I emailed them once again an still nothing except an email for me to review .”
