My Friend Alice Reviews

Name: My Friend Alice
Rating: 4.34

4.3 Rating 105 Reviews

81 %

of reviewers recommend My Friend Alice

4.3

Based on 105 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Email:

customerservice@myfriendalice.com.au

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My Friend Alice 5 star review on 3rd September 2022

Carmel Hoolahan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BUYER BEWARE!!!! Disgusting customer service. I am a very busy Melbourne based stylist and I have NEVER been treated so revoltingly when I asked to return sunglasses that didn't fit properly and were not the colour as advertised. She even went so far as to insinuate that I was returning used sunglasses which I most definitely wasn't. I run a professional business and have high ethics, unlike this woman. Do not buy from them, go elsewhere. I should have read the reviews first. The writing is on the wall. Literally.”

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Posted 6 months ago

“BUYER BEWARE! Disgraceful customer service. Bought some items online, then AFTER they had posted some of the items they advised one was not in stock and only gave me a partial refund, deducting $10 for “postage”. No response to emails. No opportunity provided to replace the out of stock item. Unethical shysters, don’t give them your business, there are many other fantastic online shops with the same products.”

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Posted 8 months ago

“BUYER BEWARE! Terrible customer service and dodgy ethics. No communication from them other than when they advised via email AFTER they posted my other items that an item I had bought online (that was showing as in stock) was actually not available. Then they deducted $10 for "postage" from the item refund! No response to my question as to why (have sent several emails). I agree with some other reviews that they should advise the buyer that the item isn't in stock and give us the opportunity to replace it with a different item, rather than just give a refund (and in this case not for the full amount!). Will never shop with them again. There are FAR better shops that have the same stock and have great customer service.”

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Posted 8 months ago

“My Friend Alice filled out three boxes on the customs declaration form wrong, so I have had to pay a fortune in import charges. Not on.”

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Posted 10 months ago

“Couldn’t rightly say, it still hasn’t arrived…”

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Posted 1 year ago

“I purchased 2 bags on sale from this store. On arrival, one was damaged - a large cut or scratch in the leather like material, consistent with a Stanley knife or such. I emailed twice and rang (left a message) to inquire about returning. After at least a week I received a response from Melissa with a return label. The bag has been returned however I received an email saying that it wasn’t a scratch and that she cleaned it with jif. It was most definitely a large scratch. I just noticed that she has also short changed me $7.95 on my refund - I am assuming that she has kept the return postage. I am really disappointed about the service and would not buy from this store again. Buyer beware!!!”

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Posted 2 years ago

“Whilst this is lovely dress it looked absolutely awful on me so one I definitely won't be able to wear however that's the risk of online shopping”

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Posted 2 years ago

“i never ordered a dress dont know what you are on about”

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Posted 2 years ago

“I ordered and paid for two tee shirts, only one arrived. After contacting the company via email I was told they would post another out. That was weeks ago, and the shirt hasn't arrived. They are now not responding to emails or voicemails. Very disappointed, I am trying to get a refund through my credit card provider.”

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Posted 3 years ago

“Sevice only extents to buying any problem Customer ignored”

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Posted 3 years ago

“They have the worse customer service ever. It took nearly 2 weeks to received the item I ordered. As soon as I got it I packed it up to return as it was hideous. It said I would find a return sticker in the package but no there was not. I followed the steps on the website and that did not work either. I made my own label and paid $9 to return. I emailed them once again an still nothing except an email for me to review .”

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Posted 3 years ago

“I’m writing about my cardigan”

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Posted 3 years ago

My Friend Alice is rated 4.3 based on 105 reviews