Hi Samantha, Thanks for letting us know. We can see your parcel was attempted for delivery 7 days ago and is waiting at your local post office for collection. Once you pick it up, we hope your granddaughter loves it. If you need anything else, just reach out.
Have a great day, Ben from My Linen
“You guys keep asking for a review when the product has been delayed and still is not delivered.I think best to go back to the people who send out the review and change the system they receive a alert after the package is delivered. I will give you a better review when I receive cheers.”
Hi there, thank you for your feedback, I completely understand your frustration. I’m really sorry to hear that your order hasn’t arrived yet and that you received a review request before the delivery. That’s definitely not the experience we want for our customers.
We’d love to get this sorted for you as soon as possible, so please reach out to our support team via email at support@mylinen.com.au or give us a call on (02) 4722 0620. We’ll look into your order right away and make sure everything is resolved for you.
Thanks again for bringing this to our attention.
Have a great day, Ben from My Linen
Hi Dot, thanks for the review. I’m really sorry to hear that your order hadn’t arrived at the time you left your feedback, I know how frustrating that can be when you're waiting on something important.
I’ve looked into this and can see that your parcel was delivered to Denmark WA on the same day the review was left. It had quite a long journey from Sydney, so I completely understand the concern around the delay.
If you have any further issues with your order or need help with anything else, please don’t hesitate to reach out to our support team at support@mylinen.com.au or call us on (02) 4722 0620 we’d be more than happy to help.
Have a great day, Ben from My Linen
“Logan and Mason feather pillow is horrible. Not the same as the one I purchased 2 years ago from another store. Lumpy, hard,. Poor quality. Unimpressed. Waste of money”
“I ordered a queen set with 50cm sides. Unfortunately, they too small for my queen sized bed and I am unable to return them as they have already been washed before use. At least they fit my daughters double bed so not a total loss.”
“Ordered a lilac standard pillowcase not happy about quantity as I have always got 2 standard Pillow cases never have I ever got just 1 I had to order a another one to get my par”
“After using the couch covers on my leather recliners for a month. The constant straightening and fixing, tucking to keep them tidy has driven me insane. Now removed and thrown in cupboard as I wanted to use them and not return but not possible. Horrible material. Not a fan. Don't purchase to fit over leather.”
