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My Pillow Reviews

1.6 Rating 215 Reviews
C-
Happiness Grade

My Pillow have a Customer Happiness Grade of C-. Customers love their delivery but are unhappy with their refunds.

B-

Price - Average

70.00%
Industry Average
I bought a couple standard My Pillows a while back and LOVED them recently I saw them on sale and purchased 2 more They were HORRIBLE! NO STUFFING 👎You put them on sale half price with half the stuffing SHAME on you !
- Anonymous
GREAT sheets. I ordered queen size. Very happy. I will only order my sheets from MyPillow from now on. Price is ok but worth it. Delivery we in days. So I don't understand all these other bad reviews. For me had no problems.
- Jenny N
A-

Delivery - Fast

84.62%
Industry Average
For a USA company , I was extremely disappointed with the delivery process.
- Dave
Delivery is way too slow! I thought we no longer had Pony Express.
- Anonymous
GREAT sheets. I ordered queen size. Very happy. I will only order my sheets from MyPillow from now on. Price is ok but worth it. Delivery we in days. So I don't understand all these other bad reviews. For me had no problems.
- Jenny N
F

Refunds - Difficult

20.00%
Industry Average
Ordered 2 pillows on February 9th. They said it would take 10 to 14 days and just now received notice they shipped it. Today is March First and Post Office hasn't picked it up yet. Good product but shipping sucks, they should refund shipping cost of it take this long. Never shopping here again.
- DB
I purchased a body pillow from the company MyPillow based on the description and the satisfaction guarantee. Turns out it's not really a pillow; it is a cloth bag with loose particles that move around. My wife has emailed several times about the problem. They were supposed to send a RMA label, but have not. We've repeatedly asked for a refund or an actual pillow. They're tactic now is to just ignore us.
- Anonymous
tried to call customer service to get a refund for expedited shipping and after following prompts for customer service, waited for 2 hours without anyone answering the phone.
- Anthony ODell
C
63.89%
Industry Average
I bought a MyPillow 15 years ago. Best pillow ever! I know over time, it is not as firm so I just took an older pillowcase and sewed it smaller to make the pillow firmer as suggested when I bought that first MyPillow. Now 15 years later and many other pillows I have invested in, I decided to order 3 more MyPillows. Still waiting for them to be shipped: that was 17 days ago and still waiting! Customer service sucks!!! 17 days and My Pillows are still "processing"!!
- Anonymous
My Pillow never made me happy due to the headaches of sleeping on the Firm pillow. It has never gave me a good night's sleep. I feel Customer service never offered an alternative. Just a Lost in money.
- SylvAnn
Pleased with the service and love the products
- Anonymous