“Submitted information for student verification which you rejected , have additional information but you won't allow me to resubmit additional information. I am locked out. Your site STINKS! Apple should be using someone else and FIRE you UNIDAYS.”
“Wouldn’t even given this company one star if I didn’t have to rate something. Worst customer service. They ignore emails, bot responses, even when you request support from a manager you get no response. No phone number to call either. I cannot believe Apple would partner with a company so dodgy.”
“My experience with UNiDAYS verification has been incredibly frustrating. I provided legitimate, accurate documentation showing current university employment, including a valid university-issued faculty ID and current course/teaching information, yet the documents continued to be rejected.
The biggest problem is that the requirements seem to change after each submission. I would provide what was requested, only to be told afterward that something else was required. Rather than reviewing the documentation as a whole and verifying information that is clearly legitimate, the process feels like repeatedly moving the goalposts.
A faculty ID does not suddenly become invalid because the university does not print the current academic year on the card. When that was questioned, additional current information was provided to establish active faculty status, and it still wasn’t accepted.
I was then asked to provide my tax information. Completely ridiculous.”
“Terrible customer service and zero explanation for documents being rejected. Never got a single verification code and if you email support they act illiterate and dodge your question”
“I submitted documents to verify that I am a student and they rejected them all. I submitted exactly what it asked for. Really bad software. Apple should buy better software instead of scamming students.”
“Auf UNiDAYS wurde eine Apple-Aktion mit dem Button-Text „Rabatt aktivieren" beworben, die sich auf der Unidays-Website ausdrücklich an Studierende richtete. Leider stellte sich heraus, dass die Aktion für Bildungskäufe überhaupt nicht gültig war - ein Hinweis darauf fehlte komplett. Ich fühle mich dadurch gezielt fehlgeleitet, was sehr enttäuschend ist, da man von einer Plattform, die sich speziell an Studierende richtet, erwarten sollte, dass die Bedingungen vor der Bewerbung überprüft werden. Leider scheint nicht einmal das Personal das korrekt prüfen zu können oder bereit zu sein, kulant und fair zu handeln. Mein Tipp: immer selbst die Bedingungen prüfen, bevor man sich auf eine beworbene Aktion verlässt…”
“It just doesn’t show me the discount codes, even when clicking the “reveal code” button it just takes me to the website the code is for. Absolutely useless and honestly just feels like they’re here to collect your information and sell it.”
“Awful service. My daughter has tried various methods to contact them and still waiting after 10 days.
I have tried and still got no where.
Not a good business model”
“Unidays is useless, all I'm looking for is to get my student discount, I've provided countless pieces of evidence that they ask for and it's not approved. On top of that their customer service sucks, they ghosted me.”
“Awful customer service, not even sure if they use real people. I sent them a certified letter confirming I was enrolled in my college and they said it wasn't good enough because my student id doesn't have an expiration date. Reached out multiple times and always got the same canned answers.”
“Agree with all of the one star ratings. I went through the same frustrations with UniDays. I could’ve asked the Dean to send a notarized letter along with everything else I sent them and it still would not have worked. Worthless app with incompetent employees.”
“They refused to verify my student status although I sent the customer service email multiple different forms of verification. They're customer service is terrible!”
“After verifying my student status I notice I wasn't getting the discount anymore. I sent multiple (20+) emails to their customer service with not one response!!! Terrible customer service. I don't know why APPLE doesn't manage this process.”
“Apple should really consider using another platform for University discounts. I originally signed up when my daughter was in High school. She is now in college and I am a teacher. I tried to modify the account to realize the updated information for both my daughter using her University email and me using my school email. They refuse to accept. A complete WASTE of time.Apple should go elsewhere!”
“I just got enrolled in school and received my student ID, student email, and admissions email. I was unable to verify my account through the app so I reached out to them and let me tell you they have been SO UNHELPFUL. I provided them with everything they asked for just for them to come back and say that my documents are not eligible for verification?? Like wdym? I literally provided them with EVERYTHING and they said they can't verify my student status. Not even talking about how they denied what they said in a previous email. Like are you kidding me? They called my admission email an 'offer letter', which is not what it is. I am literally in college. I wasn't just offered being a student. I am a student. I have been trying for days to verify my account, but they have not been helpful at all. I was so excited to benefit from the student discounts, but UNIDAYS suck. So does their customer service.”
“Absolutely appalling. Won't work from home computer nor college. Only connected via a huge Apple store, but then refused to acknowlege the account it said i had. I tried to send to cusotomer support BUT IT WOULD NOT SEND. So I cannot complain, cannot access, cannot call, and cannot email. WHAT A BUNCH OF CR*P”
“I sent them everything they asked for and was told that they need more from me. I feel that they are phishing and not really doing any services to benefit their customers. Don't waste you time with them. I have contacted my School several times asking for what this idiots needed, My School advised me to stop sending Unidays any more of my information because of risk of fraud.”
“Do not recommend you will sit here and become a very frustrated person. I try to get my account verified it would not verify my account. I wish they would just cancel them selves. The eventually stopped replying to my emails!”
