“I ordered with guaranteed delivery by 12 on Saturday. They ruined my event, no parcel delivered and i paid £15 for that delivery. Don’t order, you have no one to contact, no phone number just an email address and no one replying to you”
“Order received incomplete, £284 blazer not delivered. Emailed address on website, only to receive reply stating email is outside their network and not to take instructions!
Tried telephoning, went straight to message telling me to email!!
Not sure how I am supposed to contact this company to get missing expensive item?
Absolutely shocking customer service, wished I had read previous reviews before ordering!!”
“I placed an order for two different jumpsuits (Elissa and Michaela) on 01 Sept 2024. I received a confirmation email and also verified that the funds for the purchase were debited from my bank account. As of today 10 Sept 2025, I haven't received the items or a shipping confirmation. This is very disappointing. I've emailed the company and am awaiting correspondence.”
“Placed and order and was charged 2xs for the same order. This company doesn't have any person/agent you can speak to directly, only an email which may take them 72 hours to review and respond! Poor Customer Service!”
“Nadine Merabi !! Charlotte trousers £225 firstly 6 inches needing cut from 5.5 just as well as trousers are dirty , full of water marks and dirty marks ( photos available) just out of box, look like worn and returned”
“AVOID AT ALL COSTS - WORST QUALITY, TERRIBLE COMPANY, DISGRACE
Like many other reviews I've seen about Nadine Merabi I also took my item to a reputable and experienced dry cleaners after one wear. They followed the care label exactly as stated 'Delicate Dry Clean' and followed all heat and care instructions.
Item ruined. No use to anyone. Company don't care, take no responsibility and and now hundreds of pounds out of pocket. DONT ORDER FROM THEM AS YOU'LL NEVER BE ABLE TO CLEAN YOUR ITEMS SAFELY.”
“Awful customer service reply’s take forever and can only email. Sent me wrong thing and when sent new items didn’t even fit not even close!! When I asked for exchange of size they don’t do that but because I used a code I had to re buy at a higher rate. I went to return item and buy again in a smaller size and take the hit but said was out of 10 day return period! It was not! Now ignoring my emails! Do not order!”
“I ordered the gold jumpsuit. When I received it and tried it on, it was inches too long, heavy and uncomfortable for me. It is pretty but not for me at all. The next day they sent me the return label and I shipped it back. I then two days ago received it back in the mail. They claimed I sent then something else which is untrue. I spent $435 and this is not right. Will be reporting them to my credit card company. Do not order from here unless you are positive you won’t be returning. I’m so frustrated and disappointed in this company.”
“Do not trust this company
When you try to return a product they just ignore you, I tried contacting them by e mail. Their app and by phone. No one answers phone or e mails.
Do not trust”
“@blueywilson Horrible experience with a christmas gift that i purchased nov 25 and was opened on christmas morning. We need to reorder the same product in a medium not a small. Company refuses to do exchange or return. I would be ordering the same product in the next size. I dont understand why there is not an extended holiday return policy. Now I am stuck with a jumpsuit that I gave to my daughter as a christmas gift and it is too small!! $600 down the drain! Honestly, what does the company have to lose by simply allowing a return and a store credit and extending holiday returns. I am not the only customer complaining about this...all over social media customers are very unhappy with this company!!”
“If I could give this company a -1 I would!!! DONT ORDER FROM Nadine Merabi!!!!!! Horrible experience!!!!! I am contacting anyone I can in the company about the return/exchange policy over the holidays!!! I purchase a jumpsuit nov 25 as a christmas gift. The recipient opened the gift christmas morning and realizes she needs a medium not a small.
I completely understand the 4 day return policy and would happily have complied with that policy, however, this was a Christmas gift and I am being penalized for doing a little early shopping. Most reputable companies offer an extended return/exchange policy for the holidays!!!!!
Now I am stuck with a too small $600 jumpsuit that I only want to exchange for a bigger size. It seems to me that your company would rather have loyal, repeat customers that come to you for special occasion dressing over and over rather than pissing people off who will never purchase from you again.
I mean just let me send it back and purchase a gift card or give me a store credit so I can return and repurchase the same item in larger size. What honestly do you have to loose in this situation???”
“Do not order from them!!!!! Read the other reviews before placing your order!! This company is a joke. I ordered a Christmas gift for my daughter the end of Nov trying to get some shopping done early. My daughter opened on Christmas morning and needs a different size. Now I am stuck with a $650 jumpsuit because they don’t have an extended holiday return policy. I have no choice but to get my credit card company involved!!”
“The customer service at Nadine Merabi is TERRIBLE. I received my order on 12/1. On 12/3 I filled out the proper form to send a refund since the sizing was VERY off. 12/4 I brought my package to the post office to be returned. With their tracking for the return label it says this was delivered on 12/11. I still have not received my refund even though the package was refit and sent back 3 days after having it! I have sent 3 emails since and no one will respond. I spent $632 and now my money is gone even though I followed all the correct steps for a refund. I will be telling everyone I know to STAY FAR AWAY FROM THIS COMPANY!!!”
“The customer service at Nadine Merabi is TERRIBLE. I received my order on 12/1. On 12/3 I filled out the proper form to send a refund since the sizing was VERY off. 12/4 I brought my package to the post office to be returned. With their tracking for the return label it says this was delivered on 12/11. I still have not received my refund even though the package was refit and sent back 3 days after having it! I have sent 3 emails since and no one will respond. I spent $632 and now my money is gone even though I followed all the correct steps for a refund. I will be telling everyone I know to STAY FAR AWAY FROM THIS COMPANY!!!”
“I ordered a jumpsuit I was obsessed with online. Received some crappy email from Merabi saying my transaction was considered a high risk transaction and they need to see a screenshot of my bank account transaction. WHAT?!
My jumpsuit was almost $500 and it feels like I was just scammed. No jumpsuit, no refund, and $500 short. Do NOT ORDER from this site!!!!!!
Order number 59924.
No response from customer service.if I do not have a response by tomorrow, I’m contacting Better Business Bureau.”
“I bought a dress few minuets before i receive an email of black friday of all the collection,i tried to contact the company but no customer service its only by email and till the end of next day they replied to me they cant sendme the discounted money they told me to return and buy again inwhich i have to pay around 40$ delivery and fees of returning of 40$ as well,they didnt even care ,im really disappointed and shocked like a brand name they dont care at all”
“Never order from this website, especially if you live outside the UK. I ordered an (EXPENSIVE!) wedding dress with a fast delivery option. My order was supposed to arrive within 2-3 days on the 3rd of November. 11 days later I still haven't received the dress, no update or apology, no reply to my emails. I need the dress for my upcoming wedding so fast delivery was a key reason for ordering. I have ordered many items from overseas-based companies and have never experienced such silence when delivery is delayed. This company has very poor customer service and I should have read the reviews below before ordering - many of which show a cruel lack of professionalism, responsibility, and attention to customer care. I know several people who were interested in ordering from Nadine Merabi but after this I'll certainly advise them against it.”
“This company is fraudulent, do not purchase a product with them, they do not return the money, they do not resolve, I returned a product two months ago and so far they have not responded, their customer service is terrible, they do not respond, they do not answer my emails . The courier company issued me a letter that they have already delivered the product and so far I have not received my money, and BE CAREFUL, they buy fake reviews when they see that their reviews are so low.”
Hi Tatiana,
We're very sad to read your review.
We are unable to process a refund here as your order has not been received. We have been investigating this with our returns provider and It appears the new returns label sent to you has not been used. Please understand from our perspective, we do not have any confirmation that your return has been taken to the courier. I have replied to your email asking for additional information to assist further here.
We look forward to hearing back from you and getting this resolved as soon as possible.
Best Wishes,
Shanice
