“Awful customer service reply’s take forever and can only email. Sent me wrong thing and when sent new items didn’t even fit not even close!! When I asked for exchange of size they don’t do that but because I used a code I had to re buy at a higher rate. I went to return item and buy again in a smaller size and take the hit but said was out of 10 day return period! It was not! Now ignoring my emails! Do not order!”
“I ordered the gold jumpsuit. When I received it and tried it on, it was inches too long, heavy and uncomfortable for me. It is pretty but not for me at all. The next day they sent me the return label and I shipped it back. I then two days ago received it back in the mail. They claimed I sent then something else which is untrue. I spent $435 and this is not right. Will be reporting them to my credit card company. Do not order from here unless you are positive you won’t be returning. I’m so frustrated and disappointed in this company.”
“Do not trust this company
When you try to return a product they just ignore you, I tried contacting them by e mail. Their app and by phone. No one answers phone or e mails.
Do not trust”
“@blueywilson Horrible experience with a christmas gift that i purchased nov 25 and was opened on christmas morning. We need to reorder the same product in a medium not a small. Company refuses to do exchange or return. I would be ordering the same product in the next size. I dont understand why there is not an extended holiday return policy. Now I am stuck with a jumpsuit that I gave to my daughter as a christmas gift and it is too small!! $600 down the drain! Honestly, what does the company have to lose by simply allowing a return and a store credit and extending holiday returns. I am not the only customer complaining about this...all over social media customers are very unhappy with this company!!”
“If I could give this company a -1 I would!!! DONT ORDER FROM Nadine Merabi!!!!!! Horrible experience!!!!! I am contacting anyone I can in the company about the return/exchange policy over the holidays!!! I purchase a jumpsuit nov 25 as a christmas gift. The recipient opened the gift christmas morning and realizes she needs a medium not a small.
I completely understand the 4 day return policy and would happily have complied with that policy, however, this was a Christmas gift and I am being penalized for doing a little early shopping. Most reputable companies offer an extended return/exchange policy for the holidays!!!!!
Now I am stuck with a too small $600 jumpsuit that I only want to exchange for a bigger size. It seems to me that your company would rather have loyal, repeat customers that come to you for special occasion dressing over and over rather than pissing people off who will never purchase from you again.
I mean just let me send it back and purchase a gift card or give me a store credit so I can return and repurchase the same item in larger size. What honestly do you have to loose in this situation???”
“Do not order from them!!!!! Read the other reviews before placing your order!! This company is a joke. I ordered a Christmas gift for my daughter the end of Nov trying to get some shopping done early. My daughter opened on Christmas morning and needs a different size. Now I am stuck with a $650 jumpsuit because they don’t have an extended holiday return policy. I have no choice but to get my credit card company involved!!”
“The customer service at Nadine Merabi is TERRIBLE. I received my order on 12/1. On 12/3 I filled out the proper form to send a refund since the sizing was VERY off. 12/4 I brought my package to the post office to be returned. With their tracking for the return label it says this was delivered on 12/11. I still have not received my refund even though the package was refit and sent back 3 days after having it! I have sent 3 emails since and no one will respond. I spent $632 and now my money is gone even though I followed all the correct steps for a refund. I will be telling everyone I know to STAY FAR AWAY FROM THIS COMPANY!!!”
“The customer service at Nadine Merabi is TERRIBLE. I received my order on 12/1. On 12/3 I filled out the proper form to send a refund since the sizing was VERY off. 12/4 I brought my package to the post office to be returned. With their tracking for the return label it says this was delivered on 12/11. I still have not received my refund even though the package was refit and sent back 3 days after having it! I have sent 3 emails since and no one will respond. I spent $632 and now my money is gone even though I followed all the correct steps for a refund. I will be telling everyone I know to STAY FAR AWAY FROM THIS COMPANY!!!”
“I ordered a jumpsuit I was obsessed with online. Received some crappy email from Merabi saying my transaction was considered a high risk transaction and they need to see a screenshot of my bank account transaction. WHAT?!
My jumpsuit was almost $500 and it feels like I was just scammed. No jumpsuit, no refund, and $500 short. Do NOT ORDER from this site!!!!!!
Order number 59924.
No response from customer service.if I do not have a response by tomorrow, I’m contacting Better Business Bureau.”
“I bought a dress few minuets before i receive an email of black friday of all the collection,i tried to contact the company but no customer service its only by email and till the end of next day they replied to me they cant sendme the discounted money they told me to return and buy again inwhich i have to pay around 40$ delivery and fees of returning of 40$ as well,they didnt even care ,im really disappointed and shocked like a brand name they dont care at all”
“Never order from this website, especially if you live outside the UK. I ordered an (EXPENSIVE!) wedding dress with a fast delivery option. My order was supposed to arrive within 2-3 days on the 3rd of November. 11 days later I still haven't received the dress, no update or apology, no reply to my emails. I need the dress for my upcoming wedding so fast delivery was a key reason for ordering. I have ordered many items from overseas-based companies and have never experienced such silence when delivery is delayed. This company has very poor customer service and I should have read the reviews below before ordering - many of which show a cruel lack of professionalism, responsibility, and attention to customer care. I know several people who were interested in ordering from Nadine Merabi but after this I'll certainly advise them against it.”
“This company is fraudulent, do not purchase a product with them, they do not return the money, they do not resolve, I returned a product two months ago and so far they have not responded, their customer service is terrible, they do not respond, they do not answer my emails . The courier company issued me a letter that they have already delivered the product and so far I have not received my money, and BE CAREFUL, they buy fake reviews when they see that their reviews are so low.”
Hi Tatiana,
We're very sad to read your review.
We are unable to process a refund here as your order has not been received. We have been investigating this with our returns provider and It appears the new returns label sent to you has not been used. Please understand from our perspective, we do not have any confirmation that your return has been taken to the courier. I have replied to your email asking for additional information to assist further here.
We look forward to hearing back from you and getting this resolved as soon as possible.
Best Wishes,
Shanice
“I ordered four items and returned two well over a month ago. Not only have they not replied to my emails, they have not issued a refund despite having the returned items. It is so disheartening that they are not replying to me or returning my money.”
Hi Maria,
I am sorry to read your 1* review.
I can see you have been in contact with my colleague, Shanice.
After locating your package, this has now been fully refunded.
I have sent you a follow-up email.
Thank you for your patience and understanding.
Best wishes,
Carly
“Ordered top on line three times and each time I ordered I received email to say not in stock and must have been a technical glitch. Very bad service and will not be ordering from their website again.”
Hi Noeline,
I am sorry to read your 1* review.
Unfortunately, there was a glitch in our system, as it shouldn’t have let you place the order. This has now been fixed. We do apologise for any inconvenience caused here.
As mentioned in our emails, if there are any other styles you have your eye on or we can interest you in, I would be happy to help you find your perfect MERABI.
Best wishes,
Carly
“I purchased four items, I’ve been attempting to chat,send emails, dm you name it, Before the 14 day mark to send items back to get my refund and they will not reply it’s been over 14 days now and I really feel like this is a scam. Customer service is absolutely terrible. I even tried to log in to start refund claim with my ref number and it told me it did not exist.
UPDATE-Continuation as of Aug/22/23
AFTER THE FIRST REVIEW they finally answered the email and I was able to sent the package back for a refund, the post office sent me a text message the package was delivered to the address. It has been over 15 days since I send the package and I HAVE NOT receive my REFUND the total amount I Was scam by this store is $773.12 that it was charged to my navy federal credit union card. This store is fraudulent. From the beginning that I attempted to order the refund the online system was giving error messages I try to made contact through chat, emails they responded with automatic message of a 72 hrs message saying they will get back with me and they did after had me waiting for 4 days (over the weekend) to respond to my need for help because their system was not working (giving me an error message) to process my request for refund. I still now trying to make communication through email(Aug/21/23) to see where is my refund and they are not responding. They will be REPORTED to the authorities in US. This store is located international. Nadine Merabi store is SCAMMING customers!!!!”
Hi Tania,
I am sorry to read your review.
The reason the return portal was not working for you was due to you entering your order number incorrectly, this was stated in my emails.
You were adding the US in front of the order number when you placed it on our UK site which is why it was not recognising it in our system.
Many thanks,
Carly
“My dress was gorgeous, but I ordered two and am returning one, and was given an invalid label. Now my $750 package is sitting at a shipping facility and nobody will help me resolve this. It’s been TWO WEEKS! Emails, comments, DMs, nobody will help me.”
Hi Lindsey,
We're very sorry to read your negative review.
I can see you have been in contact with my colleague Emily and I have responded to your email this morning with the information needed for DHL to collect this return.
They do have all of our information on file so we are investigating as to why this has been delayed.
I do hope this helps.
Best Wishes,
Bailey
“I give one star because of HORRIBLE customer service. I ordered Tia jumpsuit on 05/22 for a special occasion. I paid for express shipping.
I received NO confirmation of my order, no confirmation of shipment yet.
I emailed customer service 2 times and sent FB messages. No response. Horrible customer service. How am I supposed to know if my order is even processed ??”
Hi Anna,
We're very sad to read your 1 star review.
Your order was placed on the 23rd May and you first reached out to us on the 24th May via Messenger, we responded the same day to advise your order had gone through successfully and had shipped.
Both your order confirmation and shipping confirmation was sent over to you via email, my colleague Saffron has been in contact with yourself regarding this.
Best Wishes,
Bailey
“I originally ordered my wedding reception jump suit the gold Eliza jumpsuit last year it arrived was beautiful then realised the jewels and sequins just fell off all the netting was sticking together I contacted nadine merabi to complain and they would not offer refund just credit note and this is where the issues began. Ordered a £180 DAVINA M CORSET arrived FAULTY the zip just was separating was sent out replacement guess what same issue! Wouldn’t expect a corset of £180 corset to have a flimsy zip. The service is shocking, delayed responses, never allowed a refund for anything please I would not recommend purchasing anything from there clothes are not worth the amount they sell them at”
Hi There,
We are so incredibly sorry to read your negative review.
As always, we do aim to offer world class customer service here at MERABI so we are incredibly disappointed to hear you did not feel this service was met.
Please email us at hello@nadinemerabi.com with the subject 'REVIEWS IO' and we would be happy to look into this for you.
Best,
Saffron
