“I ordered 4 outfits without worrying about the huge expenditure, NM site states "simple return process". I believed all be quickly sorted. All dresses arrived in 1 box so I couldn't keep 1 to store. The dress is beautiful and well made, really pleased with it but....... returns received at NM on 23.11.24 and still no refund 10.12.24. Chased with emails which said its been processed 🤔 17 days especially before Christmas is excessive in my eyes”
“I got a size MEDIUM (8) in the black Colette
My measurements match the guide pretty much except my bust was a little smaller. The bust fit though-
It fit like a glove. A comfortable glove. Not a lot of stretch. I’m glad I didn’t do a S(med) size 6 even though I’m usually a solid 6 in most US brands. I’m 5’5 138lbs. It wasn’t too short in waist. The leg length is about 2 inches too long but I’m just going to get it altered or pin it.”
“I ordered with guaranteed delivery by 12 on Saturday. They ruined my event, no parcel delivered and i paid £15 for that delivery. Don’t order, you have no one to contact, no phone number just an email address and no one replying to you”
“Order received incomplete, £284 blazer not delivered. Emailed address on website, only to receive reply stating email is outside their network and not to take instructions!
Tried telephoning, went straight to message telling me to email!!
Not sure how I am supposed to contact this company to get missing expensive item?
Absolutely shocking customer service, wished I had read previous reviews before ordering!!”
“Nadine Merabi have the most amazing quality and truly show stopper outfits! I love wearing Merabi for any events as they are incredible and so reliable!! These clothes are my go to for every special event! The customer service is excellent as well. This is my 8th purchase and I can't wait to receive my next pieces ! Best ever ! ⭐️⭐️⭐️⭐️⭐️”
“I placed an order for two different jumpsuits (Elissa and Michaela) on 01 Sept 2024. I received a confirmation email and also verified that the funds for the purchase were debited from my bank account. As of today 10 Sept 2025, I haven't received the items or a shipping confirmation. This is very disappointing. I've emailed the company and am awaiting correspondence.”
“Placed and order and was charged 2xs for the same order. This company doesn't have any person/agent you can speak to directly, only an email which may take them 72 hours to review and respond! Poor Customer Service!”
“Nadine Merabi !! Charlotte trousers £225 firstly 6 inches needing cut from 5.5 just as well as trousers are dirty , full of water marks and dirty marks ( photos available) just out of box, look like worn and returned”
“AVOID AT ALL COSTS - WORST QUALITY, TERRIBLE COMPANY, DISGRACE
Like many other reviews I've seen about Nadine Merabi I also took my item to a reputable and experienced dry cleaners after one wear. They followed the care label exactly as stated 'Delicate Dry Clean' and followed all heat and care instructions.
Item ruined. No use to anyone. Company don't care, take no responsibility and and now hundreds of pounds out of pocket. DONT ORDER FROM THEM AS YOU'LL NEVER BE ABLE TO CLEAN YOUR ITEMS SAFELY.”
“I ordered a jacket that was too small for me and returned it the same day. I received it back even 50 dollars less. I don't understand why!!? It's really one of the worst things from a brand. The jacket was ok, nothing special”
“This is my third purchase from Nadine Merabi. From the second I order, the excitement builds. And when that beautiful box arrives, wow, you immediately feel like a star ⭐️ The pieces are so beautiful and well tailored and I can’t wait to buy my next piece!”
“Love this brand! I have purchased several pieces. Elegant, glamorous, & unforgettable. All of my pieces have fit perfectly. This brand is made with love, 5 stars. My mom always said, “you get what you pay for.” Indeed I did.”
“I was so undecided until literally a week before m civil ceremony. I had been eyeing this dress and worried about sizing. After sending my measurements to the Nadine team they were so helpful and right on point!! My dress arrived quicker than expected and it was a perfect chic civil ceremony fit! I felt amazing. Thank you!”
“Nadine Merabi have the most amazing quality and truly show stopper outfits! I love wearing Merabi for any events as they are incredible and so reliable!!”
“My Katie dress is one of the best investments I've made. I bought it in white for my engagement party and have since worn it again for my hen party. It fits like a glove and makes me feel so comfortable. I always get so many compliments on it!”
