“Second time they cancelled my order. After personally being told by Alex that it’s definitely going to be shipped out and prioritized. It really seems like they are malicious, and enjoying doing this to me. They don’t even offer an alternative. Abhorrent unprofessional behavior. I got expensive beautiful shies to match…. They still show 7 in stock right now… you would think that if it was a stock issue mistake, they would’ve rectified it but they didn’t. So if in fact, it is an error everyone else that will be trying to buy this dress will have the same problem, but I think they are lying and that they do have it.”
“I bought 3 dresses in jan 13 2026, all 30% off. 2 were delivered and the 3rd wasn’t. I emailed and was put in circles by Miranda and she finally cancelled my order despite having it in stock. So if I want it I need to buy it full price!!!!! How dishonest?? And there’s no phone number and they brush you off in all emails. And pretend they care but they refused to let me order a new dress with the same discount… most dishonest abhorrent company ever”
“Ich habe zwei Anzüge in Größe S bestellt.
Geliefert wurden zwei unterschiedliche Größen:
– ein Anzug in S (korrekt)
– ein Anzug in XS (falsch geliefert)
Das ist kein Rückgabeproblem, sondern ein klarer Fehler seitens des Shops.
Leider war ich im Urlaub und konnte die Rückgabe erst nach den drei Wochen einreichen. Ich habe ausdrücklich KEINE Rückerstattung verlangt, sondern lediglich darum gebeten, den falsch gelieferten XS-Anzug gegen die von mir bestellte Größe S auszutauschen.
Dies wurde mit der Begründung abgelehnt, dass ich über der 21-Tage-Frist liege.
Das ist aus meiner Sicht nicht akzeptabel, da hier nicht ich, sondern der Shop einen Fehler gemacht hat. Eine falsch gelieferte Ware darf nicht einfach auf den Kunden abgewälzt werden, nur weil eine Frist überschritten ist.
Dass keinerlei Lösung angeboten wird – nicht einmal ein Umtausch bei nachweislich falscher Lieferung – empfinde ich als äußerst kundenunfreundlich und ehrlich gesagt grenzwertig.
Sehr enttäuschend. So geht man nicht mit Kunden um.”
“Ordered over £500 pounds worth of clothing. Never received confirmation and no delivery over three weeks later. No response to emails and phone goes straight to answer machine. Do not order from this company”
“I ordered and got a confirmation but didn't received the item. Contacted them by email & social media, they didn't replied. This is no way to treat customers.”
“I ordered a sequin jumpsuit on Black friday and it appeared to have been dropped in a box with no protection or packaging to support it when it came. The jumpsuit is labeled delicate and was damaged from bouncing around the box. I contacted customer service who wouldn't do anything about it until I pushed. They agreed to ship me a new one properly packaged and priority shipping immediately upon providing proof of return. I emailed them proof of return and they sent me a gift card. Since I purchased on Black Friday, the jumpsuit is no longer on sale and the company is now radio silent about their promise to ship me a new one. Customer service has stopped responding to my emails and no one will respond to my chats.”
“I returned my order weeks ago using Nadine Merabi’s official returns portal (JJD149990200069926308), yet I have still not received my money back. Customer service has not resolved this. According to the policy, refunds should be processed within 5–10 working days after receipt, but this has clearly not happened.
I am very disappointed with how difficult it is to get a simple refund for a returned item.”
“I had such a wonderful experience at the Nadine Merabi store in London. Every single piece of clothing is absolutely stunning, elegant, unique, and beautifully made. The quality and details really stand out. What made my visit even more special was the exceptional service I received from Sara. She was so attentive, knowledgeable, and genuinely helpful in finding the perfect outfits. Her professionalism and warmth made the whole experience seamless and enjoyable. I can’t recommend this store enough, both for the gorgeous clothing and the outstanding customer service.”
“I was about to order a few dresses to check sizing etc, but before proceeding, I sought clarity on your return fees. To my shock, customer service informed me that this information is withheld due to ‘store policy.’
This lack of transparency is unacceptable. As a customer, I expect clear and accessible information regarding return costs to make informed purchasing decisions. The refusal to disclose such fundamental details raises concerns about your commitment to customer service.
After a few emails back and forth I have been unable to obtain clear information about return fees, therefore I will have no choice but to take my business elsewhere.”
“Don‘t order! There are not responding to my mails anymlre as I did not receive the return label (even though I registered my return and they even confirmed my retunrn application by email)”
“Fraudulent return process - they have been holding on to my $1600 for months. I have spent hours on phone with credit card company and emails to Nadine Merabi and it is still not sorted despite the fact that they have my returned products. Whoever emails you from “customer service” is a complete moron and does not even attempt to help. I can’t describe how bonkers of an experience I’ve had especially for a brand that charges so much money. Shop elsewhere - it is not worth it.”
“I ordered a blazer and pants. The pants were too big so I did an immediate return. They charged me $25 for shipping. I, then, placed another order for a smaller size pant and they were too small. So, I immediately did a return for the pants and blazer. They said I had to use two different boxes, 2 different tracking numbers at $25 each. That's $75 down the drain for shipping. I got money back for refund on the first pair of pants I bought about 3 weeks after return. I could see they received the return of my other two items and I waited and waited for refund. None! So I sent a threatening letter with all my tracking info as well as day and time they received it, and told them I wanted my return immediately or I was contacting my bank. Two days later my refund was issued. I would not advise shopping with this company! Too many others out there that offer excellent customer service and better return/refunds.”
“I didn’t receive my refund. I received the email confirmation that they received my return and i will receive my money in 7-10 days. This was on 11/12/24 and now is 06/01/2025 and no money received. I sent so many emails and nobody replied. Do not order, if you have to return no refund.”
“Purchased items in excess of £1,000, I paid for next day delivery which I was told by Royal Mail was not used even though I had been charged . My items were not despatched for next day and in fact I spent a lot of time chasing for these to get delivered in time for my Christmas Event. No way of getting a quick response and this company will only deal with emails at their own time and will. I have returned items that were the wrong size but company have not recognised both items only decided to recognise one of the items - so protect yourselves from this type of company.”
“Disappointed with Holiday Return Policy! ★☆☆☆☆
I’m extremely disappointed with this company’s return policy, especially during the holiday season. I purchased several items as gifts, only to find out that the return window was ridiculously short—barely long enough to account for holiday shopping, let alone gifting and exchanges.
By the time I gave the gifts and realized some didn’t fit, the return period had already expired. When I contacted customer service, I was met with a scripted response and no flexibility whatsoever. They seemed completely uninterested in accommodating holiday shoppers, which is shocking given how common extended return windows are this time of year.
Now I’m stuck with clothes that don’t fit and no options other than trying to resell them myself. I expected much better from a supposedly “customer-focused” brand. I won’t be shopping here again and will be warning others to steer clear if they’re looking for holiday gifts.
Save yourself the headache—shop somewhere with a more reasonable and customer-friendly return policy!”
“Waiting for missing belt for over 3 weeks. And money for return item should be 7-10 business days and it's already 14 days. No communication at all waiting for answer for 3 weeks! No other way to contact them.
On both jumpsuits were missing belts. Waiting still for money and missing belt. I ordered to Dubai where I was one month for an event and they didn't sent anyting.
Now I'm coming back to Czech Republic so I hope I will get my complete outfit! Prices are so high and service completely low.”
