“Great experience! from the customer service, the packaging, the jumpsuit, delivery all was amazing. I absolutely loved the packaging, it was so lush. On top of that, they provided me with a hand written note and a dust bag! WOW!! the material on the jumpsuit was so lush and elegant, I am seriously in love. Can't wait to buy more stuff from them”
“This was a very disappointing experience. I bought two dresses to the US for an event, with the hope of trying them on in person. Neither dress fit, so I went to return them both.
First, my order number did not populate in their return system. I immediately emailed their customer service who replied a few days later pushing me to keep or exchange the dresses. They eventually gave me the address to return the dress.
I then went to UPS where it would have cost me $160 to return - I ended up returning it through USPS for $89. Weeks later my return still had not populated. I reached out to Nadine Merabi and they said that their was nothing they could do without the tracking info (understandable, but I don't have this a month later). I have not been able to reach USPS, as everyone knows this is a huge pain.
I'm now out $700 with no dresses to show for it. I get that this a small company and they follow certain protocol, but the experience overall was just very disheartening. I have never given a one star rating to anything in my life, but be careful before you order dresses from this company.”
“Beautiful dress for a wedding I am going to, something abit different and not from a main stream shop. There was a fault with the first one that arrived and I had absolutely zero issues in returning it and having a new one sent out, the girl i dealt with was really helpful and efficient.”