“Ordered top on line three times and each time I ordered I received email to say not in stock and must have been a technical glitch. Very bad service and will not be ordering from their website again.”
Hi Noeline,
I am sorry to read your 1* review.
Unfortunately, there was a glitch in our system, as it shouldn’t have let you place the order. This has now been fixed. We do apologise for any inconvenience caused here.
As mentioned in our emails, if there are any other styles you have your eye on or we can interest you in, I would be happy to help you find your perfect MERABI.
Best wishes,
Carly
“I purchased four items, I’ve been attempting to chat,send emails, dm you name it, Before the 14 day mark to send items back to get my refund and they will not reply it’s been over 14 days now and I really feel like this is a scam. Customer service is absolutely terrible. I even tried to log in to start refund claim with my ref number and it told me it did not exist.
UPDATE-Continuation as of Aug/22/23
AFTER THE FIRST REVIEW they finally answered the email and I was able to sent the package back for a refund, the post office sent me a text message the package was delivered to the address. It has been over 15 days since I send the package and I HAVE NOT receive my REFUND the total amount I Was scam by this store is $773.12 that it was charged to my navy federal credit union card. This store is fraudulent. From the beginning that I attempted to order the refund the online system was giving error messages I try to made contact through chat, emails they responded with automatic message of a 72 hrs message saying they will get back with me and they did after had me waiting for 4 days (over the weekend) to respond to my need for help because their system was not working (giving me an error message) to process my request for refund. I still now trying to make communication through email(Aug/21/23) to see where is my refund and they are not responding. They will be REPORTED to the authorities in US. This store is located international. Nadine Merabi store is SCAMMING customers!!!!”
Hi Tania,
I am sorry to read your review.
The reason the return portal was not working for you was due to you entering your order number incorrectly, this was stated in my emails.
You were adding the US in front of the order number when you placed it on our UK site which is why it was not recognising it in our system.
Many thanks,
Carly
“So happy about my purchase the dress fits perfectly and looks stunning.
Delivery was fast.
I first order a size that was too small and refund took more than a month.”
“The customer service is fantastic. I ordered a dress (very last minute) and required delivery ASAP - sooner than the estimated time of delivery stipulated on site. I contacted customer service and explained my dilemma and that I required the dress for a special occasion. Emily replied to my email within a matter of hours and escalated my request for a priority delivery which was accommodated. I have received further personal updates from Emily herself regarding the status of my order & delivery. I have purchased high end dresses before and have never received service as good at this. I would highly recommend and can’t wait to purchase again!”
“Highly recommend
I really really love my dress, it’s so beautiful!
I wore it for my birthday party and everyone was amazed by Nadinmerabi style! I believe Nadinmerabi styles are so stunning and every lady needs to have them in her wardrobe!
I was very happy with the customer service and everything about my purchase!
Thank you”
“My dress was gorgeous, but I ordered two and am returning one, and was given an invalid label. Now my $750 package is sitting at a shipping facility and nobody will help me resolve this. It’s been TWO WEEKS! Emails, comments, DMs, nobody will help me.”
Hi Lindsey,
We're very sorry to read your negative review.
I can see you have been in contact with my colleague Emily and I have responded to your email this morning with the information needed for DHL to collect this return.
They do have all of our information on file so we are investigating as to why this has been delayed.
I do hope this helps.
Best Wishes,
Bailey
“I give one star because of HORRIBLE customer service. I ordered Tia jumpsuit on 05/22 for a special occasion. I paid for express shipping.
I received NO confirmation of my order, no confirmation of shipment yet.
I emailed customer service 2 times and sent FB messages. No response. Horrible customer service. How am I supposed to know if my order is even processed ??”
Hi Anna,
We're very sad to read your 1 star review.
Your order was placed on the 23rd May and you first reached out to us on the 24th May via Messenger, we responded the same day to advise your order had gone through successfully and had shipped.
Both your order confirmation and shipping confirmation was sent over to you via email, my colleague Saffron has been in contact with yourself regarding this.
Best Wishes,
Bailey
“I originally ordered my wedding reception jump suit the gold Eliza jumpsuit last year it arrived was beautiful then realised the jewels and sequins just fell off all the netting was sticking together I contacted nadine merabi to complain and they would not offer refund just credit note and this is where the issues began. Ordered a £180 DAVINA M CORSET arrived FAULTY the zip just was separating was sent out replacement guess what same issue! Wouldn’t expect a corset of £180 corset to have a flimsy zip. The service is shocking, delayed responses, never allowed a refund for anything please I would not recommend purchasing anything from there clothes are not worth the amount they sell them at”
Hi There,
We are so incredibly sorry to read your negative review.
As always, we do aim to offer world class customer service here at MERABI so we are incredibly disappointed to hear you did not feel this service was met.
Please email us at hello@nadinemerabi.com with the subject 'REVIEWS IO' and we would be happy to look into this for you.
Best,
Saffron
“I just received the SADIE dress from Nadine Merabi.. the Dress is outstanding and very unique… It’s a perfect fit in it’s beaded.. delicate so you better wear it with a lot of love .. the level of details and quality is so high.. one elegant dress 🤩 .. please make sure to order ahead of time”
“I orders a dress on the the 13th of April after 5 days I did not receive tracking number and my order was not shipped though I was very clear about the date of my event and that I bought this dress and they kept on telling me that we will deliver in 1-3 days. In addition they don’t respond on time.”
Hi,
We’re very sad to read your negative review.
As advised multiple times, our SADIE PINK is a very delicate beaded style and clearly states on the product page “dispatched in 3-5 business days” as this style needs extra care and attention.
We are currently within the dispatch timeframe, please allow the requested time for your order to ship.
As soon as your order ships, you will receive a shipping confirmation email with your tracking information.
We apologise for the miscommunication on your end here but this is very clearly stated on our website at all times during your order process.
Bailey
“I purchased the Bella jumpsuit and wore this to an event. It is absolutely stunning and will make you look like a million dollars, it's worth every penny. I feel the designers know how to show a woman's body off to its best and get a good balance between sexy, classy, and beautiful. So many people commented on my outfit (women and men) and asked me where it was from - if you want to stand out from the crowd and a cut above the rest, choose something from Nadine Merabi - you will feel amazing ❤️”
“I am leaving a 1 star review because I have not received my thousand dollar refund yet. My package was delivered to Nadine merabi within 8 days of me receiving the package. And it has been more than 14 days since the package was returned. My second order, however, was already refunded, which makes no sense since this first order was received first. It is very disappointing to not receive this large amount of money back in a timely fashion, or at least within the amount of time that is stated in their return policy. I followed the return policy instructions, and expect a luxury brand to do the same.”
Hi Gina,
We are so sorry to read your 1* review.
During our busy periods, we do ask to allow the full 14 working days for your return to be processed especially with multiple large orders which means they can be processed at different times.
After getting in touch on the Friday, our team got back to you on the Monday to try and get this return processed as quickly as possible for you.
I am glad we were able to get this processed for you and please do not hesitate to get back in touch if you need any further assistance.
Best Wishes,
Saffron :)
“I really love the items i always get from Nadine Merabi! The materials are really nice! they are really sweet and amazing the delivery was super fast!!”
“Purchase a jacket send me the wrong item second purchase I order a jumpsuit one of the legss was too long second time and is too bad because I can’t even get in touch over the phone I should get the jacket shipped to me since you send wrong item”
Hi Maria,
We are so sorry to read your 1* review.
Unfortunately due to human error, issues can sometimes occur with orders- we understand how frustrating this can be.
I can see my colleague Bailey was able to assist you very quickly with this and get a replacement sent out on a priority service.
Please do not hesitate to get in touch at hello@nadinemerabi.com if we can help with anything else.
Best,
Saffron x
