“Bought the MARGOT WHITE BLAZER over Christmas and was so impressed with the quality! Such a thick material and the feathers just made it a showstopper. Customer service were also so helpful, definitely recommend! x”
“Simple & easy returns are the publicity they have on their website, but if you are international it's not the case. I had to send back the Celine gold dress I bought because it was too small. I used the return label they provide me and paid 15€.This was onat the beginning of December and I still haven't received my refund. Now the parcel is in a Rebound depot in Germany since the 22nd. I have contacted the Nadine merabi customer service several times without response. Finally I decided to reach them through instagram but the only response I got from them is there is delay.. they don't even help you locate the parcel. So disappointed!!!!”
Hi Nieky,
I am sorry to read your review.
Unfortunately, there were general courier delays during the busy Christmas period, along with courier strikes which did not help.
Your package was received back at our headquarters on 3rd January, we do ask to allow a further 14 days for refunds to be processed, however, this should be slightly quicker. I am afraid we can't refund orders before they are received back, I hope you can understand this.
Many thanks,
Carly
“I purchased the lucinda jump suit about a month ago. It didn’t arrive with the belt and I returned it. Unfortunately, I’m yet to receive my refund and getting hold of someone is hard. I keep getting emails that say we are currently experiencing extremely high global demand and a large volume of orders. I used the label they provided me with and apparently it’s showing that it still in transit.”
Hi Pitney,
I am sorry to read your 1-star review.
All returns are processed within 14 days, once received back to our HQ.
If you check your return tracking, you will see that it is still in transit, please understand that we can not refund an item that we have not received back yet. However on this occasion, I can see the package has not moved for a while, I have contacted our returns provider as well as the courier and sent you an update via email to ensure this is resolved as a priority.
Thank you for your patience and understanding.
Best wishes,
Carly
“I’m so disappointed and upset
The worst customer service ever, I made my order 4 days ago and I keep telling them I need it very urgent and I’m travelling, they didn’t care kept telling me we are extremely busy we can’t do anything
I will never order from them anymore
Customer service is very important and help and understand the customers”
Hi Rania,
We are so sorry to hear about your 1 star review.
I can see you were in contact with multiple members of our customer service team.
You placed your order with standard delivery, which is dispatch in 2-5 working days as stated on our website.
We are so sorry to see this was missed by yourself.
Please let me know if i can help with anything else.
Best Wishes,
Saffron
“Waste of Time. Very upsetting
So I ve made an order 6 days ago, and paid for an express 1-3 days shipping ( because I have an important event to attend ) .
i have sent a request inquiring about my order, and an IG message and commented on their last post.
Finally I have got an answer ( same day as I commented on IG ), telling me that 6 days after the order hasn’t even been dispatched and that they will refund me.
And they did very quickly !
It’s upsetting to pay a premium/luxury product to have an unprofessional service behind.
Don’t order from NADINE MERABI if you have an important event. Or do it at least one month before hoping that maybe you’ll get your item.”
Hi Ghizlene,
I am sorry to read your 1* review and your comments on our social media after we spoke over DM and you decided you wanted a refund and thanked us for our quick response.
Unfortunately due to the busy time of year, sometimes there can be delays. We always try to offer the best customer service and ensure our clients feel amazing in their MERABI styles, however unfortunately on this occasion, your package was a few days delayed. We offered to refund your shipping and ensured your package would be dispatched the same day, however you requested a refund which was processed right away.
Thank you for your understanding.
Best wishes,
Carly
“Amazing product, terrible customer processes - would never recommend for international delivery.
It’s the 2nd time I’ve ordered from here. The first time the item (Olivia dress) was delivered with no problem, and item was perfect fit (according to size guide).
This time, I ordered a jumpsuit. The item was scheduled to be delivered on 28 Nov, but was held up in CDG and only arrived on 3 Dec (probably a FedEx operations issue).
The item however is significantly smaller than the size guide (2-3 sizes smaller than what is indicated). For this reason I need to send it back. When trying to use the returns manager, the only option provided is to send it to the local post office at my own expense (which is unreliable). After contacting NM, I was advised to use any courier (again at my own expense). Using Aramex / DHL / FedEx for the return at my own expense costs between 150-450 USD. The item only cost £395.
It is unacceptable that a company offers international delivery at £20 but cannot offer the same service (preferential delivery rate) for returns.
I would not recommend ordering from them internationally because the returns process is a long one, and an expensive one for which you are 100% liable if the item does not make it back to NM.”
Hi Bernadine,
Thanks so much for your feedback.
Unfortunately, due to the busiest period of the year and industrial action nationally and worldwide, couriers are experiencing delivery delays which can affect your order.
Regarding sizing, we have never had this feedback before and always recommend double checking the size guide along with the stretch factor of the garment which can be found on the product page. With our jumpsuits we also recommend sizing up if over 5 foot 7 for additional comfort.
Our returns are to be at the responsibility of the customer as stated on our website.
I can see that my colleague Shanice also provided you with a $40 returns label to get this back to us and avoid the costs stated in your above review.
Have a lovely day and please do not hesitate to get in touch if you need any further assistance.
Best Wishes,
Saffron
“I purchased the gold Lucinda midi dress, I absolutely love it , speedy delivery, fits like a glove and had tons of compliments while wearing it , I felt a million dollars in it, looking forward to my next purchase ! 5 ⭐️ from me x”
“I am struggling to put into words how amazing i felt in one of your dresses at my daughters wedding. Amazing quick delivery quality of dress outstanding how i felt in it was amazing thank you .”
“I ordered the Monique Black Jumpsuit and absolutely loved it! The normal size fits perfectly, the delivery was quick and I got so many compliments for the jumpsuit. I like the exceptional, beautiful design and the super quality – it was just perfect for a night out in Paris✨ Will definitely order more Merabi pieces in the future! 🤍 THANK you”
“I ordered the Bella Rose Jumpsuit over one month ago, it was a dress for my wedding, this means that it was very important to me. Shipping time had to be 3-6 days. I tried everything, contacted Fedex almost every day but the dress didn't come. I got married and didnt't have the dress with me. After one month I received the dress. The reason why the dress had been taken from the customs police is that there were some documents missing (or they had been put inside the package, instead of sticked on the package). Furthermore Nadine Merabi put the wrong address on the package instead of the right one registered in the system and this delayed even more the shipping. I tried to contact the shop on phone but nobody answered. Now I finally got an answer (email) from a guy called Saffron and they do not assume any responsibility. I'm not even pretending much, like a remuneration (it was for my wedding!) I just want to send the dress back without paying the (retour-)shipping costs.”
Hi Bianca,
I hope you are well and having a great start to your week.
Unfortunately, due to customs delays in Germany we can see your package did not reach you in the correct time frame. We can only apologise on behalf of the courier for this inconvenient delay.
You emailed me personally on the Tuesday and i responded to you same day within 24 hours to try and understand the issues you were having with your package and assist further.
After resolving this, i am glad you received your prepaid label and were able to get this back to us.
Thank you again for your patience and understanding here and please do not hesitate to get back in touch in the future if you need any assistance.
Best Wishes,
Saffron
“The Melissa Blue Dress is gorgeous. Even the packaging was beautiful. It was a treat to open. The quality of this dress is superb. It fitted perfectly. I wore it to my Niece's wedding an received so many compliments. Thank you”
Hi Lovely,
So lovely to hear from you and even better to read the kind review you have left for us.
Our mission here is to have everyone feel amazing and look fabulous when wearing MERABI, so hearing how much you love your MELISSA BLUE helps us achieve that mission.
If you need assistance in anything else, please do not hesitate to get in touch.
Best Wishes,
Bailey
Hey Mandy,
Thank you for writing us such a lovely 5-star review!
We love hearing about how incredible you feel when wearing your MERABI.
If you require any future assistance, please feel free to contact us!
Best wishes
Grace
Hey lovely,
Thank you so much for leaving such a wonderful review.
Our mission here is to have everyone feel amazing and look fabulous when wearing MERABI, so hearing how much you love your jumpsuit helps us achieve that mission!
If you ever need anything else please do let me know.
Best Wishes
Grace
“I felt like a princess! I have never gotten so many compliments on an outfit in my life. The quality is amazing and I’ll be wearing my dress for years to come!”
Hi Katie,
Thank you for writing such a lovely 5-star review!
We love hearing about how incredible you feel when wearing your MERABI. We are sure you looked as fabulous as you felt!
If you require any future assistance, please feel free to contact us!
Best wishes
Grace
“I purchase the EMILIEE WHITE DRESS for my engagement photoshoot that we shot in Bellagio Italy.
When the dress arrived it was beautifully packaged, came with a garment bag, and a wonderful note.
The dress fit me like a glove and was the absolute perfect dress for my engagement photos. The quality was the dress was superior.
Any brides out there I recommend ordering this dress.”
Hey Gabriela,
We hope you’re having an amazing day so far!
Our day has just gotten so much better after hearing how much you enjoyed your MERABI experience. We want to make sure our clients feel as good as they look in their MERABI so your review really does mean everything to us.
We are so honoured you chose to wear MERABI for your special day and we can't wait to see how incredible you looked!
If you ever need further assistance please do let us know,
Best wishes
Grace
