“Highly recommend
I really really love my dress, it’s so beautiful!
I wore it for my birthday party and everyone was amazed by Nadinmerabi style! I believe Nadinmerabi styles are so stunning and every lady needs to have them in her wardrobe!
I was very happy with the customer service and everything about my purchase!
Thank you”
“My dress was gorgeous, but I ordered two and am returning one, and was given an invalid label. Now my $750 package is sitting at a shipping facility and nobody will help me resolve this. It’s been TWO WEEKS! Emails, comments, DMs, nobody will help me.”
Hi Lindsey,
We're very sorry to read your negative review.
I can see you have been in contact with my colleague Emily and I have responded to your email this morning with the information needed for DHL to collect this return.
They do have all of our information on file so we are investigating as to why this has been delayed.
I do hope this helps.
Best Wishes,
Bailey
“I give one star because of HORRIBLE customer service. I ordered Tia jumpsuit on 05/22 for a special occasion. I paid for express shipping.
I received NO confirmation of my order, no confirmation of shipment yet.
I emailed customer service 2 times and sent FB messages. No response. Horrible customer service. How am I supposed to know if my order is even processed ??”
Hi Anna,
We're very sad to read your 1 star review.
Your order was placed on the 23rd May and you first reached out to us on the 24th May via Messenger, we responded the same day to advise your order had gone through successfully and had shipped.
Both your order confirmation and shipping confirmation was sent over to you via email, my colleague Saffron has been in contact with yourself regarding this.
Best Wishes,
Bailey
“I originally ordered my wedding reception jump suit the gold Eliza jumpsuit last year it arrived was beautiful then realised the jewels and sequins just fell off all the netting was sticking together I contacted nadine merabi to complain and they would not offer refund just credit note and this is where the issues began. Ordered a £180 DAVINA M CORSET arrived FAULTY the zip just was separating was sent out replacement guess what same issue! Wouldn’t expect a corset of £180 corset to have a flimsy zip. The service is shocking, delayed responses, never allowed a refund for anything please I would not recommend purchasing anything from there clothes are not worth the amount they sell them at”
Hi There,
We are so incredibly sorry to read your negative review.
As always, we do aim to offer world class customer service here at MERABI so we are incredibly disappointed to hear you did not feel this service was met.
Please email us at hello@nadinemerabi.com with the subject 'REVIEWS IO' and we would be happy to look into this for you.
Best,
Saffron
“I just received the SADIE dress from Nadine Merabi.. the Dress is outstanding and very unique… It’s a perfect fit in it’s beaded.. delicate so you better wear it with a lot of love .. the level of details and quality is so high.. one elegant dress 🤩 .. please make sure to order ahead of time”
“I orders a dress on the the 13th of April after 5 days I did not receive tracking number and my order was not shipped though I was very clear about the date of my event and that I bought this dress and they kept on telling me that we will deliver in 1-3 days. In addition they don’t respond on time.”
Hi,
We’re very sad to read your negative review.
As advised multiple times, our SADIE PINK is a very delicate beaded style and clearly states on the product page “dispatched in 3-5 business days” as this style needs extra care and attention.
We are currently within the dispatch timeframe, please allow the requested time for your order to ship.
As soon as your order ships, you will receive a shipping confirmation email with your tracking information.
We apologise for the miscommunication on your end here but this is very clearly stated on our website at all times during your order process.
Bailey
“I purchased the Bella jumpsuit and wore this to an event. It is absolutely stunning and will make you look like a million dollars, it's worth every penny. I feel the designers know how to show a woman's body off to its best and get a good balance between sexy, classy, and beautiful. So many people commented on my outfit (women and men) and asked me where it was from - if you want to stand out from the crowd and a cut above the rest, choose something from Nadine Merabi - you will feel amazing ❤️”
“I am leaving a 1 star review because I have not received my thousand dollar refund yet. My package was delivered to Nadine merabi within 8 days of me receiving the package. And it has been more than 14 days since the package was returned. My second order, however, was already refunded, which makes no sense since this first order was received first. It is very disappointing to not receive this large amount of money back in a timely fashion, or at least within the amount of time that is stated in their return policy. I followed the return policy instructions, and expect a luxury brand to do the same.”
Hi Gina,
We are so sorry to read your 1* review.
During our busy periods, we do ask to allow the full 14 working days for your return to be processed especially with multiple large orders which means they can be processed at different times.
After getting in touch on the Friday, our team got back to you on the Monday to try and get this return processed as quickly as possible for you.
I am glad we were able to get this processed for you and please do not hesitate to get back in touch if you need any further assistance.
Best Wishes,
Saffron :)
“I really love the items i always get from Nadine Merabi! The materials are really nice! they are really sweet and amazing the delivery was super fast!!”
“Purchase a jacket send me the wrong item second purchase I order a jumpsuit one of the legss was too long second time and is too bad because I can’t even get in touch over the phone I should get the jacket shipped to me since you send wrong item”
Hi Maria,
We are so sorry to read your 1* review.
Unfortunately due to human error, issues can sometimes occur with orders- we understand how frustrating this can be.
I can see my colleague Bailey was able to assist you very quickly with this and get a replacement sent out on a priority service.
Please do not hesitate to get in touch at hello@nadinemerabi.com if we can help with anything else.
Best,
Saffron x
“The customer service is excellent, price is very convienent compared to outfit quality . When I receive the outfit in the box and I received the thankful later , this made my day!! U r amazing❤️”
“Very nice and high quality dresses. I purchased 2 dresses and one jumpsuit. Will buy more from them as it’s not only about the beauty of the apparels, but their customer service and on time delivery. Highly recommended⭐️⭐️⭐️⭐️⭐️”
“Ordered an XS as recommended on size chart. I could not even pulled the one piece up over my arms. I am trying to exchange for a size Small. They do not offer exchanges and I am a week past their 14 day return policy, so I am out 420.00. I just want to exchange for another size, they won’t lose the sale. Not happy and I’m not repurchasing, I shouldn’t have to.”
“Felt so special in undoubtedly THE most beautiful piece of clothing EVER, my gold sequin jumpsuit is exquisite ✨The perfect fit including the length. LOVE ❤️”
“I purchased two separate sizes/orders of the famous Sadie dress. I tried them on and but was unflattering on me and looked so different than what the models depicted. If you have a bigger bust and not petite, it will not flatter your body type. My complaint in the whole process was the returns process. It was so PAINSTAKINGLY SLOW. Not only that, but it took 2 months for my returns to show on my statement. Which my 2nd return got refunded first… odd, since I returned the first dress a month or so prior… they also make you pay the return shipping back. Which is over $20 each time. This cost I was ok with, annoyed, but understand they are a business. However, when the reimbursement showed, it was lower than what I was expecting and when questioned, they replied with they deduct the initial shipping costs. I’m just shocked that for a company that sells higher priced dresses they don’t offer free and easy returns for a $600+ dress at that. I will never buy from them again!”
“Nadine Merabi has the most stunning and unique designs. No other luxury brand can compare to the quality and wow effect. I’ve never received more compliments on a dress than the Layla Maternity Dress I wore at my baby shower not to mention their glam silk and feather pj’s! Returns are made easy if you need to exchange sizes and they go above and beyond from a customer service standpoint.”
“I ordered a BELLA WHITE JUMPSUIT for New Years Eve and I felt amazing! I got so many compliments and people asking me where I'd purchased. It fits like a glove and is flattering! The quality is amazing. Delivery was really quick and efficient. Can't wait to order more!
Highly recommend NADINE MERABI for anyone looking for an outfit that will truly make you stand out!”
