“I just got Married in the Katie white dress, the dress was beautifully made and superb quality. It was so beautiful my daughter is going to wear it at her welcome party at her wedding next year.”
Hi Hayley,
So lovely to hear from you and even better to read the kind review you have left for us.
Our mission here is to have everyone feel amazing and look fabulous when wearing MERABI, so hearing how much you love your dress helps us achieve that mission.
If you need assistance in anything else, please do not hesitate to get in touch.
Best Wishes,
Bailey
Hey,
This is amazing to hear! We take such pride and care in our designs and aim to ensure women feel their very best. We hope MERABI added some magic to your special wedding!
Thank you for sharing your experience with us, it means more than you know!
Best wishes,
Carly
Hey Lovely,
We hope you’re having an amazing day so far!
Our day has just gotten so much better after hearing how much you enjoyed your MERABI experience. We want to make sure our clients feel as good as they look in their MERABI so your review really does mean everything to us.
If you ever need help choosing your next MERABI, please do not hesitate to get in touch with us!
Best wishes,
Grace
Hi Nicola,
I am sorry to read your 1-star review.
Our portal will always offer you the most affordable rate, however, you can return your items back to us via a chosen courier/postal service. We advise you to use a trackable service and retain the proof of postage for your records as we are not liable for any items which are lost in transit. We always process refunds within 7 days.
You had not been in touch with our company with regards to any issues. I can see you have stated that returns and refunds were terrible, we have not received your package back yet. You have now responded to my follow-up email stating that DPD did not collect your package, this is not the standard we expect and we do apologise on behalf of the courier, however, this is a fault with DPD and not directly our company's return and refund process.
Best wishes,
Carly
Hey Emma,
Thank you for taking the time to leave such a sweet review!
Our clients sit at the core of MERABI and for that, we ensure that every step of the MERABI process is magical. We always strive to offer the best possible customer experience and to make you feel and look amazing in your MERABI.
We know that every MERABI moment matters.
We can’t wait to hear from you again in the future!
With love,
Bailey
Hi Erin,
So lovely to hear from you and even better to read the kind review you have left for us.
Our mission here is to have everyone feel amazing and look fabulous when wearing MERABI, so hearing how much you love your dress helps us achieve that mission.
If you need assistance in anything else, please do not hesitate to get in touch.
Best Wishes,
Bailey
Bonjour Laura,
Nous espérons que MERABI a ajouté un peu de magie à vos moments spéciaux.
Merci de partager votre expérience avec nous, cela signifie plus que vous ne le pensez!
Bonne journée et s'il y a autre chose que je peux faire pour vous, n'hésitez pas à me contacter !
Meilleurs vœux,
Grace
“I purchased Nadine Merabi feather pajamas for my wedding morning getting ready outfit. They were a huge hit and very well made! I ordered an XS and I did need to get the top altered down a bit. Other than that, they were a great fit! The website was easy to use and I got my items fast.”
Hi Lovely,
So lovely to hear from you and even better to read the kind review you have left for us.
Our mission here is to have everyone feel amazing and look fabulous when wearing MERABI, so hearing how much you love your DARCIE's helps us achieve that mission.
If you need assistance in anything else, please do not hesitate to get in touch.
Best Wishes
Grace
Hi Susie,
Thank you for writing us such a lovely 5-star review!
We love hearing about how incredible you feel when wearing your MERABI.
If you require any future assistance, please feel free to contact us!
Best wishes
Bailey x
“My sister and I turned 40 recently and for our night out I wore the Eliza pink and my sister wore the Bella black and oh.my.god did we feel AMAZING! We got so many compliments. The fit and quality are out of this world and the customer service is second to none. Thank you Team Merabi!!”
Hey Lucy,
We hope you’re having an amazing day so far and had an amazing birthday!
Our day has just gotten so much better after hearing how much you enjoyed your MERABI experience. We want to make sure our clients feel as good as they look in their MERABI so your review really does mean everything to us.
If you ever need help choosing your next MERABI, please do not hesitate to get in touch with us!
Best wishes,
Saffron
Hi Lovely,
Thank you for writing us such a great 5-star review!
We love hearing about how incredible you feel when wearing your MERABI.
If you require any future assistance, please feel free to contact us!
Best wishes,
Saffron
Hey Ana,
We hope MERABI added some magic to your special moments.
Thank you for sharing your experience with us, it means more than you know!
Have the best day and if there is anything else I can do for you, please get in touch!
Best wishes,
Saffron
Hi lovely,
To hear that you love your MERABI so much means the absolute world to us. We’d like to thank you for your lovely words and your support, from the bottom of our hearts.
If you ever need anything in the future, please feel free to get in touch and we will be more than happy to help.
Best wishes,
Grace
Hey Shauna,
We want to thank you for taking the time out to write such a lovely review. We are so incredibly grateful for you!
The team works extremely hard in our designs to ensure it reaches you in perfect condition, to hear how much you love your AMELIA jumpsuit makes all the hard work worth it and makes us love what we do even more.
We love having you as part of the MERABI family so please do not hesitate to ever contact me directly if I can be of any future assistance.
Best wishes,
Vivi
“I ordered my dress for my dads wedding and got so many compliments for it! The fit and the quality is amazing and it definitely wasn’t my last dress from Nadine Merabi! Even though I ordered the dress in the wrong size at first the customer service was very good and they exchanged my dress!”
“Hi lovely,
We want to thank you for supporting us, you have no idea how much it means to the team. We feel honoured that you’ve chosen to share your moments in MERABI and we will make sure that each MERABI moment you share with us, will be special.
If there is anything I can assist you with, please do not hesitate to contact me directly.
Best wishes,
Carly
Hi Suzanne,
So lovely to hear from you and even better to read the kind review you have left for us.
Our mission here is to have everyone feel amazing and look fabulous when wearing MERABI, so hearing how much you love your dress helps us achieve that mission.
Best wishes,
Carly
“I'd written a previous negative review that needs to be updated.
Carly @ NM made my order and challenging situation right.
She turned a drawn out import process into a benefit.
The site doesn't offer an easy way to update reviews.
So definitely do business with Nadine Merabi...there designs are amazing!
The customer service came through to solve delays.”
Hey Heather,
We are glad to hear that you had such a positive MERABI experience and Carly was able to resolve this for you!
Customer service is something we take very seriously here and to read your lovely review means we’re doing things right!
For any future help on all things MERABI, please feel free to get in touch with me.
Best,
Grace
“I love my Celina Pink Dress. I felt so confident wearing it on the red carpet and got so many compliments on it! The dress is high quality and so well made. Nadine Merabi’s customer service was also excellent and the dress shipped so quickly! I will definitely be a return customer.”
Hi Tiffany,
So lovely to hear from you and to read the kind review you have left for us.
The MERABI experience is a special one; from our designs, to our customer service and to our packing!
We ensure that every step of the process is handled with love and care.
Our mission here is to have everyone feel amazing and look fabulous when wearing MERABI, so hearing how much you love your dress helps us achieve that mission.
If you need assistance in anything else, please do not hesitate to get in touch.
Best Wishes,
Grace
“I’m obsessed with my jumpsuit I wore for a wedding in NYC . This jumpsuit was definitely a show stopper and fits the body like a glove . The customer service was
Impeccable and delivery was quick and easy to order on the website.”
Hi Lina,
Your glowing review has made our day! Thank you for your support of the brand and for trusting MERABI to make you look amazing.
Here at MERABI HQ, our clients mean everything to us so we ensure that we provide the best customer service possible and want to make you feel as fabulous as you look.
Our vision is to have every MERABI muse feel confident and look incredible and you are helping us make our vision come true!
If we can be of any further assistance, please get in touch and we will be more than happy to assist!
All the best,
Grace
“Absolutely stunning jumpsuit. So flattering on and gives you an amazing shape. So many compliments when I wore it. Defiantly the nicest outfit in my wardrobe.”
Hi Sarah,
So lovely to hear from you and even better to read the kind review you have left for us.
Our mission here is to have everyone feel amazing and look fabulous when wearing MERABI, so hearing how much you love your BELLA jumpsuit helps us achieve that mission.
If you need assistance in anything else, please do not hesitate to get in touch.
Best Wishes,
Grace
