National Express Reviews

1.6 Rating 325 Reviews

13 %

of reviewers recommend National Express

1.6

Based on 325 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 23%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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Customer Service

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About National Express:

National Express coach & bus tickets for travel to over 900 destinations throughout the UK including London airports Heathrow, Gatwick & Stansted. National Express offer Britain’s only scheduled coach network reaching around 1000 destinations in England, Scotland and Wales.

Phone:

08717 818178

Location:

National Express House, Birmingham Coach Station, Mill Lane, Digbeth
Birmingham
B5 6DD7

How do I contact National Express?

Helpful Report

(1 week ago)

You can contact National Express by Telephone, Email and Live Chat.

Helpful Report

(1 week ago)

65.52%

Industry Average

“ I applaud the exceptional customer service provided by National Express and all their drivers. ”

- Anonymous

“ Great service from Dan on the 0535 from Golders Green last Saturday 22nd July to Stansted. Friendly, nice driving and a clean and comfort coach. ”

- Marian

“ The lady in the ticket office , Reme was so helpful and very friendly. She is a credit to National Express. 5 star service ”

- Anonymous

National Express Reviews

Customer Service - Average