National Express Reviews

1.6 Rating 325 Reviews

13 %

of reviewers recommend National Express

1.6

Based on 325 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 23%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Customer Service

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About National Express:

National Express coach & bus tickets for travel to over 900 destinations throughout the UK including London airports Heathrow, Gatwick & Stansted. National Express offer Britain’s only scheduled coach network reaching around 1000 destinations in England, Scotland and Wales.

Phone:

08717 818178

Location:

National Express House, Birmingham Coach Station, Mill Lane, Digbeth
Birmingham
B5 6DD7

How quickly does National Express resolve customer queries?

Helpful Report

(1 week ago)

Greater than 64% of reviewers feedback is National Express takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

65.52%

Industry Average

“ Travelled to Canterbury from Exeter and back excellent service ,really helpful drivers ,comfy seats ”

- Anonymous

“ Highly recommend this service. Easy booking. Lovely coaches and staff. Real value for money. ”

- Gaumey

“ Due to train strikes, which have left me really “stuck”, I booked National Express coach to and from my place of work. I am very pleased with the service and the comfort of the coach. The drivers have all been pleasant. Thankyou:) ”

- Kathy

National Express Reviews

Customer Service - Average