Naturaw Reviews

Name: Naturaw
Address: 521, Avenue East East, Wetherby, 521, Avenue East East, Wetherby, Estate
Rating: 4.82

4.8 Rating 2,701 Reviews

97 %

of reviewers recommend Naturaw

4.8

Based on 2,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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267

Anonymous

Anonymous // 01/01/2019

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“Very efficient delivery. Thank you!”

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Posted 3 years ago

“Great service and my 4 dogs love it ,1 sausage dog who has skin allergies seems much better”

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Posted 3 years ago

“We found you when let down by an alternative supplier we had been using for many years. Very glad we did, excellent choice of products for our older Labradors, excellent packaging specifically that it can be recycled which has been a huge draw, good delivery and excellent customer services. We have now fully converted.”

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Posted 3 years ago

“Unfortunately, this food upset my dog's tummy and after a few helpings she refused point blank to eat it anyway. I have still given you 5 stars though because of the company's ethics and excellent customer service. Not your fault it doesn't suit my dog.”

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Posted 3 years ago

“Loathe the new packaging. Why on earth did you change what was a brilliant system?. Now I have no lid to keep the product fresh, a messy inner that gets caught up when I am spooning the food out, a plastic top that keeps flicking back and forth. The previous box, I just tore in half and added it to my compost/worm bin.”

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Posted 3 years ago

hi Sarah, there is NO plastic. The tray, the film, the paper, the sleeve - All our packaging is 100% certified home compostable as per the information printed on it and on our website. We are however working on a reusable lid which should be available soon xx

Posted 3 years ago

“I started buying Naturaw when one of my dogs started picking up allergies on her skin. They both absolutely love the food and she hasn’t had any issues with skin since. Although it can be a more pricey option the quality is better and the dogs are a lot happier on this type of food compared to dry food and it only lasts seconds. Also think it’s great that the packaging is fully recyclable which is another reason I don’t mind paying a little more! Also like that you use DPD as the courier as I haven’t had any issues with them as of yet!”

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Posted 3 years ago

“Great product for our 2 Malamute Puppies, excellent packaging, great delivery highly recommended”

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Posted 3 years ago

“Absolutely love Naturaw, my new favorite raw food company! Great range of 80/10/10 completes, fantastic quality and my dog loves the ‘a little fishy’ treats which are great training treats. My favorite thing is the packaging. All the packaging is recyclable and the best part is they use wool to insulate in the delivery box. A great natural material instead of plastic!”

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Posted 3 years ago

“Love that the packaging is plastic-free. Love the slimmer design, which means I can fit more in the freezer. However not sure it needs the sheet of paper underneath the meat, feels a bit pointless and makes it harder to get out. Also preferred the packaging with a lid, handy when only using half the contents and can easily store in the fridge.”

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Posted 3 years ago

“Amazing quality & service. We’d been using a well known competitor brand for a few years, but in the “lockdown dog boom” they started to lose their quality - the food all looked the same (and grey), plus the packaging changed and was awful. We found Naturaw and are so pleased we did. At first the old packaging was our only bug bear as it was difficult to clean, but the awesome team fixed that pretty quickly and it’s perfect. The food looks awesome, amazing selection, reliable deliveries & our dog is the most excited he has ever been for dinner time. Can’t recommend them enough!”

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Posted 3 years ago

“love the quality of the produce, the only downfall is that we are limited to beef and venison only as our boy is allergic to all other proteins. This mean we can only get the food when it is in stock and it does sell out fast. Apart from that the full product (contents and packaging) is top notch!”

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Posted 3 years ago

“A good selection of balanced raw food for dogs on a raw diet. I support the company's policy on the environment and the quality of the ingredients that go into the products. I was looking forward to the new packaging and would have been thrilled if the packs had remained the same size. The fact that the trays do not stain like the old ones makes them easier to clean. However, we now find we cannot store the same number of packs in our small (dog food only) freezer, which we used to fill to capacity and now have to give up parts of our domestic freezer for the overflow. The new packs have a larger footprint which means they don't stow so well for us. To sum up, excellent products, sound environmental policy, but we are disappointed with the size of the new trays.”

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Posted 3 years ago

“Excellent quality, my Golden Retriever Rosie loves Naturaw and she is definitely better for being on this diet than anything else she's had previously (dry or other raw food brands). Hopefully you'll bring out a sealing lid/something similar for the new packaging in the coming months.”

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Posted 3 years ago

“Our dog is happy and healthy on this raw food, he especially enjoyed the‘Festive’ variety on Christmas Day! We recycle as much as possible so are very glad the packaging is so eco friendly, well done!”

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Posted 3 years ago

“I have been getting my dog food from Naturaw virtually since they started. They have been consistently excellent and I usually give a 5. However I am not at all keen on the new packaging the boxes are wider and more difficult to store in the freezer also once they are opened there is no longer a lid therefore I end up by having to find something else to put the meat into for storage in the fridge because we take 2/3 days for my dogs to finish a box! I am finding this is a wretched nuisance I much prefer the old packaging and had no issue whatsoever with them, why change what isn't broken??”

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Posted 3 years ago

“Fabulous quality - love the new packaging. Still perfectly happy to rate 5 stars - but would be great if more proteins could be introduced in the 80:10:10 core range. Thanks”

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Posted 3 years ago

“Our GSD puppy was a very fussy eater as well as having a very delicate stomach. We had previously tried a number of different dry and wet dog foods to little success, until we came across Naturaw. Our puppy is so excited when we’re preparing her food and it’s gone within seconds - we even find her licking the bowl for a while after - and is so gentle on her tummy. Overall we’re delighted!”

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Posted 3 years ago

“My dogs love your food but with new packaging we have to move food to another box because we can’t close them. Only if you have small dog that’s the problem”

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Posted 3 years ago

“Packaging brilliant, easy to store and defrost. Came well insulated and delivery was quick. We are not a fan of raw diets and have weaned our puppy off this; the little bits of bone were a big worry to us as was the stringiness of the meat she choked a little a few times. However we were happy with delivery and the food did what we needed it to”

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Posted 3 years ago

“Easy to follow the website and always delivered in time, but the most important part for me that my boxer loves the food.”

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Posted 3 years ago

Naturaw is rated 4.8 based on 2,701 reviews