Naturaw Reviews

Name: Naturaw
Address: 521, Avenue East East, Wetherby, 521, Avenue East East, Wetherby, Estate
Rating: 4.82

4.8 Rating 2,701 Reviews

97 %

of reviewers recommend Naturaw

4.8

Based on 2,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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267

Anonymous

Anonymous // 01/01/2019

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“The food came in great time and Was beautifully packaged. Unfortunately after trying for a while our dog just wouldn’t take to raw food. So it’s a great service but may not be the right one for some fussy eaters.”

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Posted 3 years ago

Hi James, thanks for the review. Whilst most dogs take to it straight away there can be the odd issue - please get in touch with us customerservice@naturaw.co.uk and we would love to try help you out with advice on feeding, transitioning etc - we'd urge you not to give it up yet xx

Posted 3 years ago

“The dogs love the food and we love the ethics of the company. The new packaging is great but why the extra piece of paper?? It just gets in the way when I’m splitting portions up…”

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Posted 3 years ago

it's to enable us to cleanly pack it in the new packaging - without going into too much technical detail, it's very hard to drop a piece of mince into a tray if it's not sat on something without making rather a lot of mess! We're always working on improvements and trying new things so if we can ever get away without using it we will xx

Posted 3 years ago

“I love the old style as I could keep a lid on the container in the fridge. I can't with the new style as well because it ripped. The colours are bright 🌞”

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Posted 3 years ago

The new packaging comes in with such a lower carbon footprint than previous that we had to make the switch. Appreciate a lid would be useful for many people, so we have been working on a re usable lid that will be available in the future. In the mean time we have heard from a few customers that using wax wraps works well xx

Posted 3 years ago

“Dog loves the food - I love the guilt-free eco packaging and excellent value.”

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Posted 3 years ago

“So lovely to find a company that has 100% recyclable packaging. The products are thoroughly enjoyed by both my dogs and support and delivery is excellent.”

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Posted 3 years ago

“We started using Naturaw a few months ago. Firstly and I guess most importantly, Betty loves the food. Previously she would stop, take a look at you as if to say ‘is that it?’ then walk away. Sometimes she wouldn’t touch her food for days, which as you can imagine can be upsetting. So having researched several raw food suppliers we settled on Naturaw (partly due to the recycling nature of their business). Betty now waits anxiously at her bowl at meal times and licks it clean on each and every occasion. The only negative remark she would make is that the cat had also become partial to the food and are having to share the contents. The cat is a bit of a funny one in that she is quite feral, but anyone with a Bengal cat will no doubt understand - give them any solid piece of meat and they are in their element. We know how good Naturaw food is because she ‘talks’ when she’s enjoying her food. And with Naturaw she chats away expressing her contentment. The dog just licks the bowl clean. The effort they go to in terms of green credentials is admirable. Recently they have advised customers that the packaging will change shortly to be even more environmentally friendly - so they never sit still. Communication is brilliant and major corporations could learn an awful lot from their approach. We now have a regular subscription and are advised days before the renewal date, then the day the order is being repeated along with a confirmation that the goods have been dispatched, plus tracking details. The service by our local DPD driver has always been brilliant, so all in all the service is seamless. Betty has built more muscle mass since feeding her on Naturaw and has suffered far, far less from a sensitive skin condition. The Mrs noticed immediately how very few ‘pickings’ were being deposited in the garden and how incredibly small they are compared to previously. Nor do they smell! Quite simply, everything related to Naturaw points towards a healthier and happier dog (and cat). I can’t see any reason why we would want to even consider changing food suppliers as the service is nothing but exemplary. This is not an over zealous recommendation - they thoroughly well deserve it. Keep up the fantastic work.”

Naturaw 5 star review on 3rd December 2021

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Posted 3 years ago

Thank you Keith, this is so lovely to hear x

Posted 3 years ago

“Well packaged. Great products”

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Posted 3 years ago

“Our frenchie Hugo loves Naturaw, meal times are his favourite and we feel so good feeding him this excellent food. The quality of the meat, customer service and packaging are all top notch.”

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Posted 3 years ago

“I have been using naturaw for quite a few year. Find the product very good. Just had our first delivery of the new style packaging. Find the base of new packaging washes well, but disappointed in the fact that they are quite a bit bigger . Which means they take more space up in the freezer. So you get less in the same space. Will be nice when you have a lid that can be replaced.”

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Posted 3 years ago

“Archie & Dexter love their naturaw dinners and treats They are so much happier and healthier too”

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Posted 3 years ago

“I’ve been using your products for a couple of years and my dog is really happy on them and he was very fussy ! However, The new packaging is annoying ! I highly commend you on the use of no plastic and wish you could get this rolled out in all supermarkets, however it’s very frustrating there is now no lid, the paper on the bottom is annoying as it gets caught up in the food and it’s now harder to get a portion of food out the tub. Sorry I’m just being honest, but we do love the products :-)”

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Posted 3 years ago

“We absolutely love your dog food! Apart from the fact my dogs love all the flavors and look better than ever on Naturaw, it puts our minds to rest that we are using super eco-friendly food that doesn't compromise on the quality of its food or packaging. With that being said, we really like the new packaging it looks great!”

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Posted 3 years ago

“Ive been using Naturaw for a few years now. My old dog loves this food and looks great on it. The plastic free packaging is a added bonus too!”

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Posted 3 years ago

“My pooches love Naturaw products and sing for their supper in excitement while I'm loading their bowls.”

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Posted 3 years ago

“My dog is loving the variety of Naturaw food available, I’ve never seen her so excited at meal times.”

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Posted 3 years ago

“New packaging is great. Seems to keep the food moister. We love the care you have taken with the packaging. Buzz has always loved Naturaw what ever package it comes in.”

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Posted 3 years ago

“Love the variety of flavours that you get in a taster pack. The new packaging is also much better; the food doesn't stick to the inside of the pack anymore!”

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Posted 3 years ago

“Hi, appreciate very much the effort in the new packaging, but I think the original was easier. you can't reseal it, the tubs somehow don't fit more easily into the freezer and I usually have to use my hands to get the bottom piece of paper off.”

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Posted 3 years ago

“Superb products, packaging and delivery. And Mary dog gives a paws up too.”

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Posted 3 years ago

“A fantastic product - our dog Floyd loves it. It is so fresh. We love the fact that it is made from locally produced meat, much of it is organic & it is packed in a totally environmentally friendly way.”

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Posted 3 years ago

Naturaw is rated 4.8 based on 2,701 reviews