neat Reviews

Name: neat
Address: Celixir House, Stratford Business and Technology Park, 15 Warwick Road, Stratford-upon-Avon, Warwickshire
Rating: 4.72

4.7 Rating 392 Reviews

94 %

of reviewers recommend neat

4.7

Based on 392 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

Gillie Davies

neat 5 star review on 17th September 2025

Julie Spence

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It doesn't foam,only liquid flows”

Helpful Report

Posted 2 months ago

Hi There. We are really sorry to hear this and can reassure you that this does sound unusual. Please get in touch with our customer care team at hello@neatclean.com so we can resolve this for you.

Posted 2 months ago

“I can’t open the bottle to put the products into it.”

Helpful Report

Posted 3 months ago

“Customer service is just awful. Cancelled both my subscriptions. Systems not set up to be customer friendly, make changes. Which is disappointing.”

Helpful Report

Posted 4 months ago

Hi Maria. We are really sorry you are unhappy with our level of customer care. Our warehouse team work very fast to ensure our customers get their orders quickly, so we are unable to guarantee order edits once an order has already been placed. We do try our best to make changes when we can. Apologies that we could not be of more help this time. We are very happy to process a return and refund for you. 💜

Posted 4 months ago

“Awful scent of the worst cheap air freshener. Binned the lot and gone straight back to Purdy and Figg”

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Posted 6 months ago

“Hi unfortunately when you operative's posted the items I purchased they didn't put the correct address, so as a result it cos me a lot of time and effort to recover the items that I purchased”

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Posted 7 months ago

“Not a great company”

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Posted 7 months ago

neat is rated 4.7 based on 392 reviews