“Terrible customer service. Impossible to reach anyone via phone, email or dm. Placed order weeks ago and have received no updates or shipping information. Not sure this company is legit.”
“Ordered presents for Christmas failed to be delivered, only automated emails, some reviews suggesting the company is in trouble it's starting to sound like they are true, paid a premium to have the parcels delivered waste of time and money, no customer service just auto response saying they are dealing with lots of issues, no real surprise, maybe dealing with some of them would really help getting the que down,”
“Terrible, absolute rubbish. My neighbour bought a candle for my daughters uni accommodation, the candle left the room beautifully fragranced but after the second use the wick disappeared under the wax, customer service told me the candle needs to burn for 3-4 hours at a time to prevent this happening, what first year student spends that long in their room?? We were offered a 20% discount off our next candle. Never again, we disposed off the candle and bought a supermarket equivalent.”
“I've ordered a candle 4 weeks ago. When it arrived, the glass was broken. I tried contacting Neom via Email 3x, via What's app 3 times but have NOT gotten ANY answer. It seems Neom is only interested in selling but has virtually NO CUSTOMER SERVICE. NOTHING!!
VERY DISAPPOINTED!!!”
“I bought 2 of the 6 pack bath oil's for £30. WHAT A RIP OFF. It is SO SMALL, the bottles are no way as near as big than those of the photos on the website. Bought as a birthday gift for my daughter. It looks so cheap. So disappointed and disgusted. Feel so cheated. So annoyed, had I know the size I would not have bought.”
