“Absolutely shocking bad customer service!!!
Contacted NEOM via email regarding a faulty three wick candle, sent photos as requested and now nothing!!! This was on the 5th Jan, over a month has gone by and still nothing!!!
You can't phone them, live chat doesn't work. I've tried contacting them via their Facebook ads, of which there are many!!! But still nothing!!! NEOM you are an absolute disgrace!!! I thought you were all about wellbeing, what a joke!!! You take people's hard earned money, send faulty goods and then nothing!!!!
Frankly it's disgusting and very disappointing.”
“You don’t deserve the 1 star I had to fill in to write this review. Damaged present delivered and cannot get a response either from phone, email or chat. Do you actually have a customer service department? I will never ever buy Neom again. I may report you to Rip off Britain”
“Waiting 3 weeks now and no sign of my order after 2 weeks and numerous e mails they sent me shipping updates but dhl have said they have not received the package have now asked several times for a refund no reply from them phone lines closed due to the high volume of complaints they are receiving.
Seriously worried whether I will receive my money back as they are not replying to my e mails.
Don’t order from them if you want service for a well being company they have caused significant stress to its customers”
“The lack of response to messages saying products had no been received was unacceptable. Having to try every means of contact, finally resorting to social media, to get a resolution is unacceptable.
No apology for a 2 month delay to receiving an order is unacceptable. The sheer number of similar experiences from other people and the lack of any urgency is resolving is unacceptable. What's worse is Neom seems to not even care. This is not the level of customer service expected from a company that charges premium prices.
Unfortunately this experience means I am unlikely to purchase from Neom in the future.”
“Worst customer service I have ever experienced. I ordered €260 worth of products on 25/11/22 and have received nothing from them and no response from multiple contacts to them on their website. There is just complete radio silence from their "contact us" section on the website.”
“Terrible customer service. Impossible to reach anyone via phone, email or dm. Placed order weeks ago and have received no updates or shipping information. Not sure this company is legit.”
“Customer service do not reply for days or weeks. Have placed two orders, both have not arrived or arrived with items missing and customer support is only available online, with a two week delay in every email response. In the meantime I’ve received marketing emails most days…….”
“I have repeatedly tried to get into contact with literally anybody via phone and email and live chat because my order is almost 27 days late now and I have 0 tracking information. I have literally not received any response to my inquiries and every time I call either phone line from the United States or the UKI get told that it's after hours or I get hung up on. This is literally the worst business I have ever doubt with.”