Hello there Oliver Duque,
Thank you very much for sharing your experience with our platform
We understand that not every trader knows how to open and navigate through one of the most advanced platforms, MetaTrader 5. However, with some time spent on practice, you'll become familiar with how it works and unlock its whole potential. From our side, we aim to make this adaptation process more convenient for you by providing relevant instructions and having customer service integrated into the platform.
If you need further assistance with the platform or on any matter, please feel free to contact our support team.
Kind regards,
Neotrades Team
“I PUT in $50 to test the waters, and so far, it's been smooth. Although I haven't felt any excitement yet. I’ll Just need more time to decide if it’s worth going higher.”
Hello there Bartoli_G,
Thank you for sharing your initial experience with us.
We're pleased to hear that your trading journey has started smoothly. At Neotrades, we aim to provide a stable and transparent trading environment for traders of all levels. Utilizing 1:200 leverage allows for flexible positioning, especially when testing strategies with smaller capital. We understand that building confidence takes time, and we’re here to support you every step of the way should you decide to scale up in the future.
If you have any questions or would like to explore more of our platform’s features, our team is always ready to assist.
Kind regards,
The Neotrades Team
Greetings SalAg,
Thank you for taking the time to share your experience with us.
We apologize for any delay you encountered when reaching out to our customer support team. While we strive to provide timely assistance at all times, occasional high volumes during peak hours can affect response times. Please rest assured that we are actively working to optimize our support operations to ensure consistently prompt replies, regardless of the time of day.
Your patience and understanding are truly appreciated. If you require any further assistance, please do not hesitate to reach out — we remain at your service.
Kind regards,
Neotrades Team
“The metatrader 5 platform has been my absolute best with trading here… I like how advanced it is and I’m glad this broker uses it. It offers various assets too, hopefully spreads get better.”
Hello there Roberto Velasquez,
Thanks for the great feedback!
We're really happy to hear that you're enjoying trading on MetaTrader 5 — it's definitely a powerful platform, and we're proud to offer it to our traders. As for spreads, we totally get where you're coming from, and we're always working on making trading conditions even more competitive.
Your input helps us improve, so thank you again for taking the time to share your experience!
Kind regards,
Neotrades Team
“Neotrades - good broker.
Things too keep up:
- adding more stocks like different regions
- nice trade ideas and analytics
- smooth payment options especially withdrawals
What to improve;
- support can be more accessible and more promt in answers.”
Hello Ty Van Sinh,
Thank you for your positive feedback and for taking the time to share your suggestions.
It's great to hear that we are doing well in areas of asset expansion, providing analytics and smooth payments.
Regarding our support, we apologize for any delays and appreciate your patience.
We apologize for any delays and appreciate your patience.
Kind regards,
Neotrades Team
Hello Mio.Piccio,
Thank you very much for your feedback.
It’s good to know that you’re satisfied with provided trading conditions.
One of our top priorities is to provide traders with suitable trading conditions, such as competitive spreads and leverage options. By making these features more efficient, we chase the goal of our traders, being efficient in their trading.
We appreciate your feedback about the website, which has already been taken into consideration. In the fast-changing industry, it’s our primary responsibility to keep up with the latest trends.
Please feel free to reach out if you need any further assistance.
Kind regards,
Neotrades Team
“I signed up and got some minor troubles with the verification process. I contacted the technical support, unfortunately, it took some time to get a response from them, but at least they gave a detailed explanation. Then I passed the verification and deposited money through cryptocurrencies from my metamask crypto wallet. The process was pretty smooth.”
Dear Qutaybah Shahid Abboud,
Thank you for sharing your experience with us. We sincerely apologize for the initial delays you faced during the verification process - we appreciate your patience and understanding as we worked to resolve the issue.
We’re glad to hear that our support team provided a detailed explanation and that you successfully completed verification. It’s also great to know that your cryptocurrency deposit was smooth and hassle-free.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind regards,
Neotrades Team
“Two of my most traded assets in Neotrades are:
- Honda
- Toshiba
Idk what's my obsession with Japanese companies but I somewhow emphasize this country maybe this is why lol. I'd appreciate better spreads tho for sure.”
Dear Tomas Arias,
Thank you for sharing your unique perspective on our tradable assets!
Tokyo Stock Exchange is the fourth-largest stock exchange in the world, with the companies listed there being some of the most famous and prevalent global ventures. Considering these conditions, it is no wonder why Japanese companies appear so attractive to traders.
Still, when compared to the extremely liquid markets of the United States, spreads for shares listed in Japan may appear somewhat wider due to lower liquidity. Nonetheless, we are doing our best to maintain the tightest spreads possible and provide the best trading conditions for our users regardless of the asset type.
Please feel free to reach out to us if any questions or concerns arise—we’re always here to help!
Kind regards,
Neotrades Team
Hi there Cortez_ed,
Thank you very much for sharing your thoughts about our trading conditions.
It’s good to know that the provided terms fit your trading well.
At Neodrades, it’s our primary mission to supply traders with suitable and favourable trading terms, taking the ideal balance between risks and rewards.
About the minimum deposit required to start trading with us, it actually begins from $500. This number was set for a reason, primarily because it’s important to have enough funds to maintain appropriate risk management. So, the purpose we chased in this case was safety and satisfaction for our traders.
If you need any assistance, please feel free to get in touch with our support team.
Kind regards,
Neotrades Team
“HAVE ATTENDED SOME SESSIONS OF RAJA SIR & ADITYA SIR AND FIND THE EXPLANATIONS TO BE EXCELLENT. EVEN THE SUPPORT TEAM AT NEO IS VERY SUPPORTIVE. KUMAR CHAKRAVARTI”
“Neotrades offers a solid platform with a good range of tools and assets for trading. The market coverage is decent, but the analytics centr is incredibly useful by providing us with helpful insights.
The only downside is the initial deposit requirement, which might be higher than what some traders expect. However, once you get past that, the trading experience is smooth and efficient.”
Hello there Juan jose Parra,
Thank you for your feedback!
We’re glad to hear that you find the platform solid and the analytics center helpful. At Neotrades, we aim to provide traders with the best tools and insights for effective trading. Regarding the initial deposit, we promote responsible trading and encourage our users to start with amounts they are comfortable with. We believe this ensures a more sustainable trading experience.
We’re constantly working to improve, and we appreciate your thoughts!
Kind regards,
Neotrades Team
“Although I have a few suggestions for them to improve the platform, I am not disappointed from the trading experience I had so far with Neotrades.
Initially, I thought their high depo requirement was an obstacle for many traders to sign up, but now I understand why they have made this decision... those who appreciate the high level of service wouldn’t mind depositing more to work with professionals such as these guys.
Plus, withdrawals work perfectly fine - smooth and prompt procedure 👍”
Hello lukass,
Thank you for taking the time to share your thoughtful review and for your kind words about your trading experience with Neotrades.
Your understanding of our deposit requirements means a lot to us. We aim to maintain a professional and premium trading environment, and we’re glad you recognize the value behind this decision. It’s also wonderful to hear that your withdrawal experience has been smooth and prompt - this is a priority for us, and we’re pleased it meets your expectations.
We truly appreciate your suggestions for improving our platform. Feedback like yours is invaluable as we continuously work to enhance our services and provide the best possible experience for our clients.
If you have any other suggestions or questions, please feel free to contact us.
Kind regards,
Neotrades Team
“Im a trader with neotrades for half a year now and i have many things to say. Firstly, they have so many different assets its insane, you can have such a diverse portfolio. It was my first time buying uae shares, but it was good as i saw potential in them. Furthermore, they have trade ideas feature which helps to get some inspo, when i have a feeling to trade intraday. Also i saw many people complaining on high entry for this broker, but how you expect trading with 10 dollars lmao
On the other hand, they can work on their support system. The queue to get an answer sometimes is too big.”
Hello Joel Franco,
Thank you so much for sharing the experience with Neotrades.
It's our pleasure to provide traders with access to different financial markets so that any trader, regardless of which trading concepts and styles he follows, would find something suitable for his needs. It's especially true about the variety of equity assets, for instance, mentioned in the review of UAE stocks. We understand that any trading experience requires intelligent and prompt analysis. This goal is achieved by implementing the trading ideas feature, which assists traders in better understanding key zones where the price can start its valuable moves.
As for customer support, it usually responds in a few minutes through the integration into the platform's live chat. Indeed, at times of high load and considering the human factor, the waiting time can be extended. We beforehand apologize for any inconvenience that might have occurred.
Feel free to reach out to us if you need assistance.
Kind regards,
Neotrades Team
“I appréciate the fact that it’s a platform that I can easily use and not feel like I need a manual for navigation or I need a whole day's lesson to understand my way around. It’s definitely a good platform for either beginners or expert traders. It uses the MetaTrader 5 which is a very innovative and easy to use trading platform. It’s a great choice for me and I am able to trade various assets simultaneously which increases my profits.”
Hey, Quiñones H.,
Thank you for your warm and thorough review!
MetaTrader 5 combines simplicity with industry-leading innovation and performance, which is why we and millions of other traders around the world use it.
We're glad to have you as a part of our community and hope that you will continue enjoying your trading journey!
Kind regards,
Neotrades Team
Hi there SaLuna,
Thank you very much for your honest opinion.
We’re glad to hear that your copy trading experience was convenient and successful.
Social trading has become more and more popular among the trading community. To keep up with the industry, we launched our copy trading service with transparent statistics and strategy providers with sufficient market expertise. This creates more effortless and less riskier opportunities for traders who have just begun their journey.
Many traders are concerned about the high minimum deposit requirements. The purpose of this trading term is to achieve better risk management. The larger the capital, the less the chances of losing the whole account balance and quitting trading due to such disappointment. By setting a higher bar, we ensure your trading is safe and efficient.
You’re always welcome to reach out to us if you have any questions or suggestions.
Kind regards,
Neotrades Team
“Neotrades platform is literally something else. I didn’t expect the platform to calculate all expected profits and losses and even how much I can lose on trading costs. I fell in love with trading more than ever.
It’s a flagship and I don’t even need to calculate everything in mind or manually anymore. I don’t know if it's good or nope but I can say my brain is slacking off. 🧠🤣”
Hi CamposRaul,
Thank you for sharing your experience and for your kind words about Neotrades!
We are happy to hear that you enjoy our in-built calculator. We have added it to our trading system to make trading smoother and eliminate the need for manual calculations. This aims to enhance the user experience and boost overall trading accuracy.
We truly hope that your trading journey keeps being a positive experience. If you have any questions, please feel free to get in touch with our customer service.
Kind regards,
Neotrades Team
“I like the research materials here like trade ideas and market analysis, helps me to stay up to date and aware of markets.
Client area... well, it seems kinda outdated, not as smooth UX I think :/”
Hello MaymunD,
Thank you for taking the time to share your feedback!
We’re happy to hear that you find our research materials, such as trade ideas and market analysis, helpful in staying informed and up-to-date with the markets. Providing valuable insights and resources to our clients is important to us, and we’re glad it’s making a positive impact on your trading experience. Regarding your comment about the client area, we truly appreciate your honesty. We’re always looking for ways to improve, and your feedback about the user experience (UX) is incredibly valuable.
If you have any specific suggestions or features you’d like to see improved, please don’t hesitate to share them with us.
Kind regards,
Neotrades Team
“Neotrades offers a nice platform and reliable customer service.
However, it does have some issues with spreads, which can make trading less profitable during active market hours.”
Hello SantiagoSil.,
Thank you very much for sharing your feedback about our trading conditions.
It`s good to hear you liked our trading platform and customer service. We understand that platforms play a key role in the trading experience, so to meet various trader expectations, we used the Metatrader5 software, perceived as one of the most advanced and reliable platforms.
As for the spreads, it`s important to understand that they can vary depending on the asset and market volatility in general. Therefore, it`s recommended to refrain from trading in unpredictable periods, such as news releases, to maintain tight spread conditions.
If you still have questions or need assistance, please feel free to contact our customer support service.
Kind regards,
Neotrades Team
