“Honestly sometimes it can be a hassle to get to them but I hardly do that or once in a blue moon because their platform and system works well that I really don’t need the support staff but when it comes to support tools like the analytical tools and daily market conditions, it just works perfectly which is very helpful for me.
It’s also a nice place for beginners because there is the demo account which helps to practice and other incentives!”
Hey there Vidal Baresi,
Many thanks for sharing your thoughts on our support services and analytical tools!
The fact that you enjoyed using the tools provided by our platform, reading the educational market research insights, and found them useful for beginners means a lot to us. Making Neotrades accessible to all types of traders and empowering them with the industry-leading features are all points that we’re thinking about deeply.
Understanding the details of your experience with our support team is vitally important for us. Your comments will not be left unnoticed!
Kind regards,
Neotrades Team
Hello Pedro Granado,
Thank you for your positive feedback on our trading conditions!
We understand how crucial it is to provide the best trading experience for our users. Therefore, we made sure to minimise all of the fees and maximise your profits! It is always great to hear that our traders value our efforts😊
Kindly note that the minimum deposit is only $100! There seems to be some confusion out there suggesting it is $1000, but that is just a recommendation, not the minimum amount.
If you have any questions, do not hesitate to contact us through this link: https://neotrades.com/en/contact-us
Kind regards,
Neotrades Team
“So far my experience has been mostly stable... There are a few hiccups here and there, especially with support delays, but nothing too serious.
The platform is functional and fairly priced, which works well for consistent trading.”
Hello Juan Diego,
Thanks so much for leaving us a positive review!
We are thrilled to hear that you had a great experience with us. We know how important it is for our traders to have a smooth journey. Therefore, we made sure to make the best out of our service from a great and intuitive platform to low fees to maximise your profits. Our goal has always been to ensure that your trading experience is consistently positive 😊
We are sorry to hear that you faced some delays with our customer service. We may get too many inquiries at the same time, which makes it hard to answer everyone at the same time. However, our team is doing its best to respond to everyone and make sure everyone is satisfied with the answers.
If you have any more questions, do not hesitate to contact us!
Kind regards,
Neotrades Team
Hello JoshuS,
Thanks for your review.
It's wonderful to hear that you are enjoying our MT5 platform for trading exotics. We recognize MT5 as a powerful and versatile platform, offering advanced tools for trading various instruments, including exotic currency pairs.
Our support team is always ready to help if you need any assistance.
Kind regards,
Neotrades Team
“I just look at the trade ideas every day and trade accordingly, as it is the expert chartings. It actually works and it feels like i’m using vip signals😂 The trading became much more easier now 😁”
Hello Imraan,
Thank you very much for your valuable feedback.
It's great to know that you found our trading idea relevant and helpful.
Appropriate education and analytics play a huge role in a trader's journey. We understand how it's important to provide our traders with prompt expert insights for smarter trading decisions.
Our trading ideas are powered by industry leader technical analysis hub- Trading Central. Such a source allows traders to access advanced and credible insights in a short period of time. This technical analysis can be explored through the following link: https://neotrades.com/en/trade-ideas
Please don't hesitate to contact us if you have any questions or need assistance.
Kind regards,
Neotrades Team
“Neotrades is a new broker for me and being honest, it’s the first time when I see a broker that offers customers the opportunity to take part in the IPO events.
Recently, I bought stocks of Dubai Residential. I put $1000 for investing but before a few days of the IPO, I got a low allocation of 2-3%, not much but no less. Anyway, it was a pleasant experience and I am still learning IPO things.”
Dear Laguna,
Thank you for taking the time to share your thoughtful feedback. We're pleased to know that your experience with Neotrades has been positive, especially in regard to our IPO participation feature. We understand that allocations can sometimes be lower than expected due to high demand, but we're glad to hear you still found value in the process.
We’re committed to providing growing access to quality IPOs and helping our clients expand their understanding of investment opportunities.
Should you have any questions or require guidance as you continue exploring IPO trading, our support team is always here to assist.
Kind regards,
Neotrades Team
“The transactions here have been mostly seamless and support has been part of the reason why, would be a MUCH better experience if users are provided more materials for learning.”
“These promos, I usually like most of them, but not the gold one because it says almost* 0 and it's not litreally zero0 spreads on gold, it still has some.
On the positive side, shares are doing well and I am getting my share from shares😅 I think they have pretty balanced leverage and conditionsfor trading them.
P.s. web chart needs a little bit update.”
“Neotrades is a new broker for me and a key reason why I joined them is the opportunity to participate in the IPO events. It was an interesting experience, now I know all the processes and how exactly I need to trade IPO stocks. Nevertheless, it’s a pity that they can’t offer IPO participation as frequently as I wanted it... Everything else is pretty okayish, I don’t have complaints!”
Hi there DonmingoBer,
Thank you for sharing your experience and for choosing Neotrades as your trading partner.
We're pleased to hear that participating in our IPO events provided valuable insight and helped you better understand the process of trading IPO stocks. Supporting our clients with access to unique opportunities like IPOs is something we continue to prioritize, and your feedback is a valuable reminder of the growing demand for more frequent offerings.
While IPO participation depends on market availability and regulatory factors, please rest assured that we are actively working to expand these opportunities in the near future.
If you have any further questions or need support, our team is always here to assist you.
Kind regards,
Neotrades Team
Hello there Oliver Duque,
Thank you very much for sharing your experience with our platform
We understand that not every trader knows how to open and navigate through one of the most advanced platforms, MetaTrader 5. However, with some time spent on practice, you'll become familiar with how it works and unlock its whole potential. From our side, we aim to make this adaptation process more convenient for you by providing relevant instructions and having customer service integrated into the platform.
If you need further assistance with the platform or on any matter, please feel free to contact our support team.
Kind regards,
Neotrades Team
“I PUT in $50 to test the waters, and so far, it's been smooth. Although I haven't felt any excitement yet. I’ll Just need more time to decide if it’s worth going higher.”
Hello there Bartoli_G,
Thank you for sharing your initial experience with us.
We're pleased to hear that your trading journey has started smoothly. At Neotrades, we aim to provide a stable and transparent trading environment for traders of all levels. Utilizing 1:200 leverage allows for flexible positioning, especially when testing strategies with smaller capital. We understand that building confidence takes time, and we’re here to support you every step of the way should you decide to scale up in the future.
If you have any questions or would like to explore more of our platform’s features, our team is always ready to assist.
Kind regards,
The Neotrades Team
Greetings SalAg,
Thank you for taking the time to share your experience with us.
We apologize for any delay you encountered when reaching out to our customer support team. While we strive to provide timely assistance at all times, occasional high volumes during peak hours can affect response times. Please rest assured that we are actively working to optimize our support operations to ensure consistently prompt replies, regardless of the time of day.
Your patience and understanding are truly appreciated. If you require any further assistance, please do not hesitate to reach out — we remain at your service.
Kind regards,
Neotrades Team
“The metatrader 5 platform has been my absolute best with trading here… I like how advanced it is and I’m glad this broker uses it. It offers various assets too, hopefully spreads get better.”
Hello there Roberto Velasquez,
Thanks for the great feedback!
We're really happy to hear that you're enjoying trading on MetaTrader 5 — it's definitely a powerful platform, and we're proud to offer it to our traders. As for spreads, we totally get where you're coming from, and we're always working on making trading conditions even more competitive.
Your input helps us improve, so thank you again for taking the time to share your experience!
Kind regards,
Neotrades Team
“Neotrades - good broker.
Things too keep up:
- adding more stocks like different regions
- nice trade ideas and analytics
- smooth payment options especially withdrawals
What to improve;
- support can be more accessible and more promt in answers.”
Hello Ty Van Sinh,
Thank you for your positive feedback and for taking the time to share your suggestions.
It's great to hear that we are doing well in areas of asset expansion, providing analytics and smooth payments.
Regarding our support, we apologize for any delays and appreciate your patience.
We apologize for any delays and appreciate your patience.
Kind regards,
Neotrades Team
Hello Mio.Piccio,
Thank you very much for your feedback.
It’s good to know that you’re satisfied with provided trading conditions.
One of our top priorities is to provide traders with suitable trading conditions, such as competitive spreads and leverage options. By making these features more efficient, we chase the goal of our traders, being efficient in their trading.
We appreciate your feedback about the website, which has already been taken into consideration. In the fast-changing industry, it’s our primary responsibility to keep up with the latest trends.
Please feel free to reach out if you need any further assistance.
Kind regards,
Neotrades Team
“I signed up and got some minor troubles with the verification process. I contacted the technical support, unfortunately, it took some time to get a response from them, but at least they gave a detailed explanation. Then I passed the verification and deposited money through cryptocurrencies from my metamask crypto wallet. The process was pretty smooth.”
Dear Qutaybah Shahid Abboud,
Thank you for sharing your experience with us. We sincerely apologize for the initial delays you faced during the verification process - we appreciate your patience and understanding as we worked to resolve the issue.
We’re glad to hear that our support team provided a detailed explanation and that you successfully completed verification. It’s also great to know that your cryptocurrency deposit was smooth and hassle-free.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind regards,
Neotrades Team
“Two of my most traded assets in Neotrades are:
- Honda
- Toshiba
Idk what's my obsession with Japanese companies but I somewhow emphasize this country maybe this is why lol. I'd appreciate better spreads tho for sure.”
Dear Tomas Arias,
Thank you for sharing your unique perspective on our tradable assets!
Tokyo Stock Exchange is the fourth-largest stock exchange in the world, with the companies listed there being some of the most famous and prevalent global ventures. Considering these conditions, it is no wonder why Japanese companies appear so attractive to traders.
Still, when compared to the extremely liquid markets of the United States, spreads for shares listed in Japan may appear somewhat wider due to lower liquidity. Nonetheless, we are doing our best to maintain the tightest spreads possible and provide the best trading conditions for our users regardless of the asset type.
Please feel free to reach out to us if any questions or concerns arise—we’re always here to help!
Kind regards,
Neotrades Team
Hi there Cortez_ed,
Thank you very much for sharing your thoughts about our trading conditions.
It’s good to know that the provided terms fit your trading well.
At Neodrades, it’s our primary mission to supply traders with suitable and favourable trading terms, taking the ideal balance between risks and rewards.
About the minimum deposit required to start trading with us, it actually begins from $500. This number was set for a reason, primarily because it’s important to have enough funds to maintain appropriate risk management. So, the purpose we chased in this case was safety and satisfaction for our traders.
If you need any assistance, please feel free to get in touch with our support team.
Kind regards,
Neotrades Team
