New York Blooms Reviews

Name: New York Blooms
Address: 111, West 28th Street, New York
Rating: 4.14

4.1 Rating 181 Reviews

80 %

of reviewers recommend New York Blooms

4.1

Based on 181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

(800) 897-1485

Email:

cs@giftgp.com

Location:

111, West 28th Street
New York
10001

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived wilted and brown, and since the box housing the flowers and macaroons was delivered upside down, all of the eatables were wet and ruined. When I contacted customer service, they stated that 2-day delivery service should have been selected by the sender. I asked what the expedited shipping would have cost and the agent stated that it would have cost $290.00 to Minnesota. Regular shipping, which was used, was $58.00, taking 4 days. Two different agents via phone and email refused to budge on any refund or replacement. PLEASE do not use this company because my darling daughter could have saved so much money by simply going through our local florist. I still can't believe that the rationale for not giving any refund was because my daughter did not spend $290 on 2-day shipping for an $80 floral bouquet. Very, very, very sad situation.”

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Posted 1 year ago

“I ordered flowers and macaroons to be sent to my grandmother for her 100th birthday. In addition, the containers in the images online were beautiful and yet they arrived in what looked like small plastic takeout boxes... Lastly, I selected delivery for Friday the 23rd and they did not arrive until Monday the 26th... When I wrote the company to ask for a full refund they refused, trying to blame me for not choosing overnight shipping (still would not have fixed the fact the items where advertised in nice containers and showed up in takeout boxes you'd get from a restaurant! I will never use this company again and make sure none of my friends or family do either!! And I hope you don't either...”

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Posted 1 year ago

“I’m really confused how they have any good reviews. I ordered $200 worth of product, it came damaged and horrible. I ordered flowers, they were rotten, cupcakes… broken and looked nothing like the pictures and a bottle of champagne… the champagne was the only thing not broken or rotten.”

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Posted 1 year ago

“DO NOT ORDER from this company! I received stale expired truffles that had to be thrown away. It was so embarrassing and my dear friend who sent the gift was mortified. When we emailed customer service, they blamed it on the shipping method and only offered a $25 refund on a $100 basket. Chocolates can last a VERY long time when packaged properly. They do not need to be shipped overnight. Likely a poor excuse for a failed upsell by NYblooms! These truffles were not sent in an air-tight container, which is why they oxidized, it's a no-brainer. The entire experience was so disappointing that my friend requested a chargeback for the full amount from her credit card. Thankfully she will get her money back.”

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Posted 1 year ago

“I will never recommend this company nor will I ever order from them. The flowers were delivered upside down and the balloon was popped. When I contacted customer service they didn’t take any accountability. This was supposed to be a special gift, unfortunately, I was embarrassed that I chose this flower company. They refuse to give a refund or make anything right. Instead they blame it on the shipping carrier and that the customer should have chosen quicker shipping. I wouldn’t send this to my worst enemy”

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Posted 1 year ago

“Be wary of ordering from here if you want to actually receive the product you ordered. I specifically ordered the Old-Fashioned Oatmeal Raisin Cookies as a gift for a very dear friend. Oatmeal Raisin Cookies are his very favorite and I wanted to send them to him to show how much his friendship means to me. Come to find out, he did NOT receive Oatmeal Raisin cookies, but instead got chocolate chip cookies, which he does not eat and ended up having to give away. The entire point of the gift was completely lost. When I reached out to customer service for answers, I was told that they reserve the right to switch out items (who does this?). I was never notified of the change and would have canceled the order if I knew that the item I specifically wanted was not going to be sent. What if the receiving party had dietary restrictions or an allergy? The fact that no one reached out to say that the cookies we ordered were not available shows a flagrant disregard for their customers. The fact that I then received an email asking me to review Oatmeal Raisin Cookies that were never received shows an even further lack of communication on their end. The right hand is obviously not communicating with the left hand here. I would NOT recommend ordering from here.”

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Posted 1 year ago

“Good customer service with them on the phone.”

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Posted 1 year ago

“this company is trustworthy. my order came in a good condition and the delivery was on time. must try”

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Posted 2 years ago

“When placing the order I put the address wrong and the customer service team helped me correct it in no time. The orchid was not only beautiful but delivered on time.”

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Posted 3 years ago

“It’s amazing that they can make distances shorter between us and our beloved! Thank you”

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Posted 3 years ago

Thank you very much for taking the time to share your positive experience; it really means a lot to us. We’re so glad to hear that you were happy with our services overall. We hope you’ll consider ordering from us sometime again in the near future :)

Posted 2 years ago

“Repeat customer, very happy with the service, the product and the overall experience. Very easy to use the website and order products.”

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Posted 3 years ago

“Top notch customer service! Going way above and beyond the norm! Mom has always loved what she has received .”

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Posted 3 years ago

“Top notch customer service! Going way above and beyond the norm! Mom has always loved what she has received .”

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Posted 3 years ago

“Top notch customer service! Going way above and beyond the norm! Mom has always loved what she has received .”

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Posted 3 years ago

“Beautiful arrangements, timely delivery great customer service!!! Will be reordering over and over again.”

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Posted 3 years ago

“Excellent service, beautiful flowers delivered to a village - even with the not so easy addresses they have there!”

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Posted 3 years ago

“Excellent service, beautiful flowers delivered to a village - even with the not so easy addresses they have there!”

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Posted 3 years ago

“Delivery was timely. The phone call reporting the status of delivery was very reassuring.”

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Posted 3 years ago

“Awesome bouquet of beautiful flowers ordered and delivered on the morning of mothers day. Blooms arrangements never disappoint!”

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Posted 3 years ago

“Everything was perfect. The flowers were delivered on time to the right address and looked exactly like what I thought I had purchased. My daughter and I were both very pleased. Thank you.”

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Posted 3 years ago

New York Blooms is rated 4.1 based on 181 reviews