“I was hesitant on buying from Next Day Deal but after I saw their positive reviews I went with them. I along with everyone else recommend them highly!”
“Happy with my item. I contacted them via live chat as my tracking wasn’t on my order. It was added within the hour and I was able to track it to my door.”
“Awful service.
Ordered a camera and they claim next day delivery all over their site and on the order form. When the camera did not arrive a couple of days later, and I still hadn't received either a shipping notice or the camera. I emailed them and was told that Royal Mail hadn't picked it up the day before and that it was definitely picked up that afternoon.
The next day goes by, still no camera or tracking, send off another email and was told it had definitely been sent and it would be with me soon. The next morning I received a notice saying that Royal Mail had registered the delivery, (the time of which was the previous afternoon, not a couple days before as they had promised), and the package hadn't yet been handed over to them.
This was getting tedious as I would now not receive the camera till after the weekend, so I emailed again to cancel the order. If they couldn't make next day delivery and lying about something as simple as delivery, then I didn't hold out much hope of getting support if the camera arrived broken. I was asked to wait 24 hours and then they'd cancel the order and issue a refund. I waited 24 hours and the camera still hadn't arrived and nor was there any change to the tracking status, with Royal Mail still showing they hadn't received the parcel. So I emailed again and was told that they'd cancel the order and refund me, six days after ordering.
Almost three days later and I hadn't been refunded (nor had the tracking status changed) and I get an email from them cancelling the refund claiming that Royal Mail had 'found' the package. In reality they'd simply ignored me and gone ahead and still sent that parcel as the both the tracking number and the delivery label on the package itself both list the time they received the package as 25 minutes before I was contacted telling me that they'd cancelled the refund..... Hmmm
I refused the delivery and still had to fight to claim the refund.
This company is joke, they are clearly a drop shipper who string UK customers along for high end orders to arrive from overseas before passing them on. Almost every email was signed off by a different person, but obviously written by the same person. I wouldn't recommend anybody buy anything from them.
I have emails and screenshots to verify the above times and dates.”
