“Never buy from this site, I ordered a camera the next day I had an email to say the order is cancelled as they didn't have it.. So I asked for a refund and chose a different one paid again, the next day same thing happened, got an email to say they didn't have that one either.. Asked for a refund on that one as well, two weeks later and I still haven't had my money back for either, and the support tickets are a joke just automated pointless information.”
“DO NOT PART WITH YOUR CASH!
Website looks very professional but the stock is rarely available yet they take your money and then it appears you wait months trying to get a refund! Their telephone number is for their shop and they won't deal with online queries. I think they use people's money to keep their jewelery business afloat! STAY WELL AWAY!”
“Ordered an item, only when I contacted them did they tell me that they couldn't fulfill the order. The item I had ordered was still for sale on the site but at a much higher price.”
“Bought a TV for £600, way cheaper than elsewhere, a month ago and have been given the run around since. "It's showing order sent and complete" (when it was showing 'dropshipped'.. As it did from the day I ordered it!). Latest is that they've managed to cancel at their "suppliers" (funny that, since they'd said it was already shipped). Trying to get a refund and being ignored.
Truely the worst online experience ive ever had. Feel scammed. I guess what they say is true.. "if something appears too good to be true, it probably is" .
Ended up buying the TV from Currys at the normal price and it arrived in less than 24 hours ????”
“Lured onto their site by the prospect of an excellent price for a Citizen Eco watch ,I ignored all the reviews ,and have payed the price .Ordered the watch on the 27 July ,the money was taken in August and then when it reached September and not a sign of the watch ,I decided to cancel the order .With no response from them ,I ended up being forced to complain through Paypal ,which did the trick .But my advice is if you want the watch i wanted, go to another site which has it for the SAME price and is much more on the ball and helpful...this is a company to avoid at all costs .Never again shall i use them or even look at their site ....Appalling service ....and I bet they know it and really dont care”
“Took two months to deliver my order which had an original estimate of two weeks! Every time I contacted them they blamed the manufacturer of the item for the delay and the order would arrive very soon. I then directly contacted the wholesale distributor for the item who told me that they had plenty of stock and that they had not received an order from Nigel O'Hara. The distributor actually chased the order up for me. Shortly afterwards the item was shipped but the tracking number provided by Nigel O'Hara was invalid. I am sure that if I hadn't taken such direct action I would still be waiting.”
“Nightmare getting my order or refund. The 1st time I made an order , I waited over a month for the item to arrive, the second time I requested a refund after waiting over six weeks to receive the item and the process is very slow , a week after the refund request I am still waiting.
I would recommend shopping elsewhere, the customer service is the worst I have ever encountered.”
“Well after seeing the low price of a coffee machine i wanted I took the plunge and unfortunately like everyone else received a email the day after to advise that the item i had ordered wasn't available, despite the item still showing as "Available" on their website.
I confronted them through their email support system and they responded with extremely poor English totally glossing over my concerns.
The item i paid for is still listed as Available despite telling them that this is misleading customers.
I fear it is a ploy to obtain your card details and money however I may be wrong.”
“We ordered an item in April fromNigel o Hara . via the Internet. amounting to almost £70.
Today 1st. September, I have requested a full refund, as we still have not received the item.
Why is this company allowed to trade?
I have been reading all the Negative reports about them, same story as ours.
On Trustpilot it is one after another
I now have just received an e-mail to say that we will be refunded, but could take a few days to go into our Bank!
Lets hope hey do refund.”
“My experience mirrors many of the other negative reviews.
In short, Nigel O'Hara used me as a free line of credit on a high value item.
This is worrying as it means their business is probably struggling to raise finance at competitive rates, and may even be playing these tricks to have enough cash flow to pay its own staff. Anyway, more detail of my experience below.
I bought a 65 inch TV on 1 July for c.£1,400 - which was labelled as "in stock" - and in doing so took some comfort in the overall high rating of this company on trustpilot (without delving in to the detail reviews - a mistake I won't make again).
While Nigel O'Hara took my c.£1,400 immediately, the TV was not dispatched. After much chasing, I was told after 14 days that "we are still working with our suppliers to get your TV", and given the explicit option to cancel my order. At this point I cancelled the order and sourced the TV elsewhere.
Obtaining the refund was then a tortuous task. I was given the runaround from Nigel O'Hara - whose replies seemed to be an exercise in extreme politeness e.g. "Sincere apologies for the delay we will pass your request on to our finance team...", with no telephone number or offer to discus in person. As I pointed out, all Nigel O'Hara needed to do was to log in to their PayPal account and click on "Issue Refund", and so the delays were not justifiable.
In the end, I secured a refund on 4 August, by raising a formal dispute through the dispute resolution centre at PayPal. In hindsight I wish I'd escalated this sooner, rather than wasting my time asking Nigel O'Hara for a refund more than once.
One final thought. Nigel O'Hara seem to carefully control their rating on another site called Trustpilot. If you have a negative experience would be worth sharing it here as well.”
“DO NOT BUY FROM THIS COMPANY!!!!!!!!!
I bought a picture from this company, which arrived a month after the promised 5 day delivery. When it arrived the glass was broken and despite numerous emails on their online contact I have never recieved a reply. You cannot ring unless you know an extension as it is automated. I even contacetd them by mail but never recieved a reply.
I got the picture repaired at my own costs.
Beware stay away from this company, buy at your peril (and expense).”
“Similar experience to others. Ordered a tv and waited and waited. Their live support is a total joke !. It is an email response system, which if your fortunate they respond in 2-3 days. Usual story - the tv you ordered is discontinued or not in stock... however you can have a lesser specced model for more money !!!. When I didn't accept this I was offered an other alternative which was £25 more that advertised on their web site. When I tried to order the cheaper advertised one I was told it was out of stock. How convenient!!!!!. Their customer service is diabolical and practises very, very questionable. Like others I still await a refund. DO NOT EVEN GO ON THEIR WEBSITE.”
“NIGEL O'HARA
IVE SEEN SO MANY PEOPLE COMPLAINING OF NOT RECEIVING HIGH END EXPENSIVE GOODS FROM NIGEL O'HARA AFTER PAYING FOR THEM .
TRY REPORTING THEM FOR ON LINE FRAUD AND CONSUMERS ASSOCIATION .”
“NIGEL O'HARA INTEREST FREE LOAN SCAM .
LIKE MANY OTHERS ON HERE PURCHASED A SAMSUNG LED TV ,THEY TOOK THE MONEY AND THEN CAME THE EXCUSES AND DELAYS .iN THE END I GOT MY MONEY BACK BUT ONLY AFTER O'HARA HAD FREE USE OF MY CASH TO FUND THEIR BUSINESS.
HOW IT WORKS .O'HARA ADVERTISES EXPENSIVE GOOD'S LED TVS ETC AT CHEAPER THAN AVERAGE PRICES ,,"BUT "THEY DON'T STOCK THE GOODS . 20 OR 30 CUSTOMERS PAY SEVERAL HUNDRED POUNDS BUT O'HARA'S NEVER ORDER THE TVS .
INSTEAD THEY KEEP FOBBING YOU OFF WITH EVER CHANGING DELIVERY DATES AND IN THE END YOU GET FED UP WAITING AND ASK FOR YOUR MONEY BACK ,BY WHICH TIME THEY HAVE FUNDED THEIR BUSINESS WITH YOUR HARD EARNED CASH FOR WEEKS / MONTHS " INTEREST FREE" .
THE OTHER CATCH IS TO SELL OTHER CHEAPER ITEMS ( JEWELLERY ) AND DELIVERY THEM TO OBTAIN GOOD FEEDBACK RATINGS .
REMEMBER THE OLD SAYING IF ITS TOO GOOD TO BE TRUE ,WELL IT IS IN NIGEL O'HARA'S CASE .
IF YOU HAVE BEEN SWINDLED OUT OF YOUR HARD EARNED CASH ,NOT RECEIVED THE GOODS AND WAITED WEEKS / MONTHS FOR YOUR MONEY BACK YOU MAY WANT TO REPORT THEM TO THEIR LOCAL TRADING STANDARDS OR EVEN THE ON LINE FRAUD SITE !!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“Like most people on here, purchased an item because of the low price and it still never arrived after 2 months! Was in constant contact but i get getting fobbed off with we have a supplier issue and it will be with you by the end if the week. Finally requested a refund and will probably have to wait longer than they said for my money back. Absoloutley useless company, communication was terrible.”
“I feel quite foolish - I should have checked for reviews before sending any money. I was looking for a case for unusual size tablet I had been given and Nigel O'Hara was one of only two places that showed it as available - I had initially ordered it from the other site they had failed to deliver so I placed an order with N O'H - two weeks later no sign of it and the string of support tickets. Requested refund. refund request acknowledged but still no sign of the funds. To be avoided at ALL cost”
“Worst online retailer award 2015 goes to..... Nigel O'Hara!!!
They took £700 out my bank 11 days ago for a new Samsung flat screen TV, I received an email with my order number within minutes and the money was gone within 24 hours. 11 days since and 3 support tickets later and not a peep. Have left my number and no one will speak to me. Tried calling the shop, they wont speak about web orders and wont put you onto anyone that will. Have raised a Visa dispute with my bank as these guys are just stealing peoples money and holding onto it as long as they can. AVOID if you know what is good for you.”
“Placed order good price waited for delivery. Keep chasing . Then after about 2 weeks was told price gone up £50.00 on a £160.00 order. As I need this item urgently I said ok if they could deliver this week. They couldent say when it was in stock. So cancelled order. Then had to Waite 3weeks for refund. Got item else ware delivered next day. Looks like this company take your money when they know they can't deliver.”
“Under no circumstances should anyone use this company. I have NEVER dealt with a more inept retailer in all my life.
In early May I ordered and paid for a protective case for my iPhone 6. After it hadn't arrived some four weeks after placing the order I emailed (no contact phone number exists as far as I could work out) them to ascertain its whereabouts. They informed me eventually that they were waiting for stock and that my order had been prioritised. Another two weeks passed and as it had not arrived I cancelled the order, reordered it with another company and received it the next day! I therefore requested in the 31st of June a refund. That never eventuated despite three further emails necessitating me to contact my credit card company on 18th August to chase them on my behalf.
The next day I finally got a call from them to ask how to go about my refund (they had obviously had a call from my bank) I asked them to refund my card and asked given the time frames concerned in not filling the order or promptly refunding me if a good will gesture was in order. They flatly refused this.
I've never received such poor customer service as I have from this company. Please take my tale as a big warning, beware if you intend using this company!”
