“I am absolutely appalled by my recent experience with NinjaOutreach. After being a loyal customer on a Lifetime plan, I was blindsided by the sudden and completely unacceptable cancellation of my plan. When I reached out to support, I was met with the disheartening news that my plan was decommissioned due to "an increase in cloud costs" and a change in ownership.
The response I received was nothing short of infuriating. Despite having barely used the service over the years, I was informed that the company had decided to unilaterally terminate my Lifetime plan—a plan I paid a significant amount of money for—citing that they were "no longer legally bound" to previous agreements. This is a grossly unethical practice that completely disregards customer trust and loyalty.
NinjaOutreach’s decision to abandon their commitment to early supporters who paid when the product was still in its infancy is disgraceful. This isn’t just about legality; it's about morality and honoring your word. The company’s lack of respect for their customers is evident in their dismissive and unapologetic responses.
In short, NinjaOutreach has proven themselves to be an untrustworthy and unreliable service that does not value their customers. If you're considering investing in their platform, be warned: they might decide to change the terms on you without notice, leaving you high and dry with nothing to show for your investment. This experience has left me with a bitter taste, and I would strongly advise anyone to think twice before doing business with them.”
“NinjaOutreach is a SCAM company engaged in unethical business practices that are simply fraudulent. Their cancellation process is extremely inconvenient and confusing (I thought my cancellation had gone through even though it didn’t), and yet they automatically charged my credit card for a year’s subscription to their service ($1850) after my “seven day risk-free trial” advertised under “cancel anytime” ended. How can they promise the ability to “cancel anytime” if they automatically lump sum charge my credit card for a full YEAR without asking me if I want to renew at the end of the trial period? It surely wasn’t a risk-free trial since I’m now out near $2000. Their free trial is automatically set to a yearly billing option—making this the default while advertising “$155/month” is simply deceptive and untransparent.
Not only is the product itself terrible because it didn’t have any of the influencer emails I was looking for, it appears that they’ve scammed many customers using the same tactics by lulling them into a free trial just to obtain their credit card information so they can charge and refuse a refund because of small print buried deep under their terms and conditions (which you apparently agree to by nature of signing up alone). It is sad they make money in this way by setting a trap rather than through an honest and true route of recurring happy customers.
A respectable, law-abiding business would not charge a customer $1,850 without obtaining their explicit permission and would have a fair refund policy so that customers do not have to take to posting reviews in order to get their money back. I suspect there is a reason why they don’t have a customer service representative available over the phone. Instead, you have to engage with an online chatbox before you can get ahold of a human being at all.
In short, they are a scam company engaging in fraudulent practices that definitely violate consumer protection laws. They’ve made thousands through false advertising and untransparent billing practices. If you just read through some of the other reviews on this site from discontented customers who have had a similar experience, it’s clear that they rely on their scammy practices to make money and have cheated many people out of their hard-earned money through predatory subscription tactics.
STAY AWAY AT ALL COSTS!!!!”
“BE WARNED -DECEPTIVE SUBSCRIPTION METHOD WITH NO REFUND POLICY
I just started a trial period at NinjaOutreach. After successful registration, I wanted to check out their paid packages and clicked a button wich refered to pro version, but I have been CHARGED FOR AN ENTIRE YEAR of $1428 RIGHT AFTER ONE CLICK , WITHOUT ASKING MY CONSENT.
I am a businessman as well and I can say that the way *Ninjaoutreach is doing* to their new clients *UNETHICAL, MISLEADING, DECEIVING business* and after the *FRAUD* has been done they are hiding in the back, hoping to *GET AWAY WITH THEFT*.
BEWARE: Do you want to be a client of *Ninjaoutreach*, who is *USING SHADY WAY TO LURE OUT MONEY* and completely disregarding ethical business methods, and protecting themselves with a well written *NO REFUND POLICY*?
There are fair service providers out there in the market, you BETTER AVOID NinjaOutreach!
I have read the Terms and Conditions of *NinjaOutreach*, but it *is UNPRECEDENTED and DECEIVING* to *charge a client* with ONE SINGLE CLICK* on a tab, which was supposed to be giving information about your service packages.
Therefore you *BETTER NOT RISK REGISTERING* for a trial, because after one accidental misclick, you will be charged with the full subscription and YOU CAN DO NOTHING AGAINST IT*. Even if you are on trial period, it will be canceled and your account will be reclassified to paid version.
There is no phone number or email listed on their website so the chat function was my only option. Don't be mislead by their contact form, because it just channels your message to their chat.
*IF YOU ARE A VICTIM of NinjaOutreach*, contact me, because I am lodging a formal complaint with BBB, FTC since they refuse to give me a refund after luring out my money.
Also we will file a report to the FBI here https://www.ic3.gov/.
I WILL TELL ABOUT THE SHADY BUSINESS Ninjaoutreach IS DOING in every possible forum!
I WILL NOT REST UNTIL THIS NinjaOutreach FRAUD IS PRESENT and I get 100% REFUND!”
“SCAM SCAM SCAM SCAM! RUN IMMEDIATELY!
I trialed the platform last year and contacted them before the trial’s end to cancel my subscription. They still charged my credit card $1188, and I saw the charge this past month when they went to charge the card again for a service I never used.
I contacted NinjaOutreach - they confirmed I had cancelled the subscription during the trial, and said, “I know it’s easy to assume the worst thing, but looks like there was a billing error.” Interesting they thought I would assume the worst - is it because they did it on purpose?
They proceeded to say they could refund me, but only if I first submitted 5 star reviews BEFORE refunding, the illegal action of a BRIBE. I wonder - are any of these good reviews real?? Look at how many “billing errors” happened to others!
Then they changed their mind and said they couldn’t refund me on something they confirmed was THEIR error because I didn’t contact them “during the billing period,” creating an arbitrary statute of limitations on a transaction I never authorized. Never have I seen a company do this before. They are operating under major unethical business practices - billing people “accidentally,” attempting to bribe for refunds, stealing people’s money.
If you’re looking for a service like this, there are plenty of competitors that aren’t acting fraudulently.
I’m so disgusted - I’m not only reporting them to the Better Business Bureau, I’m going to make it my goal to save folks like me from scam artists like NinjaOutreach. Save yourself and STAY AWAY.”
“BE VERY CAREFUL. A genuine warning about this company - do not give their '3-day free trial' a try. There's a lot of people complaining on their Facebook page about a similar situation which we faced where we tried to cancel but were charged the funds and refused a refund.
We signed up for the trial, prior to the trial ending we asked for help downgrading to the monthly plan which we saw mentioned in their user panel. However, we received an automated message saying they're away and will be back on Monday. Then, later that day we were charged $621 USD for a year's subscription.
I assumed it was just an automated error, and contacted them to get the funds returned as we had notified them prior to ending the trial that we wanted to proceed with a monthly, not yearly plan.
The customer support were quite rude and said that they couldn't find proof of my message and that per their TOS they wouldn't be giving a refund. I found the chat log and sent them the proof about it. The customer support agent 'Tarek' never replied after that, despite sending many messages - and despite coming online/offline numerous times over the following days.
Eventually, a different person came back to us and said that the 'monthly' option described in the back end (which had then disappeared) was actually a quarterly option, and was part of an A/B test that was being removed, but they could switch me to that quarterly option as a one-off.
I was pretty annoyed about that, as 1 - you can't list a 'monthly' option that is actually a 'quarterly' option. They're two different things. 2 - If you were running an A/B test you can't withhold $621 of a customer's funds because they tried to use the function described prior to the trial ending, but you didn't help them quick enough.
Lots of other people on their Facebook page are reporting similar and even worse situations with this company - trying to cancel before the trial, being charged $621 anyway, and them refusing to refund.
I'd seriously not go near them again.”
