NK Motors Reviews

Name: NK Motors
Address: 2, Orient Way, Pride Park, Derby, Derby
Rating: 4.59

4.6 Rating 74 Reviews

92 %

of reviewers recommend NK Motors

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Phone:

01332205975

Email:

fabia.palmer@nkmotors.com

Location:

2, Orient Way, Pride Park, Derby
Derby
DE22 8BY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service by Simon helping me to get my Picanto repaired. They went above and beyond and even helped me out with a courtesy car. I cannot thank them enough. A superb and friendly company.”

Helpful Report

Posted 1 week ago

“Sales man was great. I was told on the Thursday that I would need to wait until the following Wednesday to pick it up as they wanted to do any work needed done. I thought, great I'll be getting a car that won't need anything for a little while as I was travelling over 300 miles. I got there and was given a fresh mot. No advisories although if an independent garage had done it the front brake discs would have been as they have a quarter of an inch lip. 3 days after getting it home the tyre pressure sensor light came on and whilst going round it with the airline noticed the 4 tyres had 4 different readings. Now 2 weeks later I've got a message from NK saying that it's due a service on 14/11 . They couldn't even service it before I picked it up. Which has me thinking, what were they doing for the 5 days I had to wait for it.”

Helpful Report

Posted 1 month ago

“If NK KIA Nottingham is a credible branch to what kia’s values, morals and representation are then I am truly appalled. You would think the customer service would be paramount to this trading company KIA, unfortunately this is not what we received. We were under the impression that for a huge very successful business that we would be given a fair, truthful and honest sale regarding a preowned car that was placed in KIA showroom (NK Kia Nottingham) We had been looking for weeks for the right purchase when we came across a KIA Sportage on auto trader, it was advertised with all our desired spec, and a great family car for our young family. This had heated seats and heated steering wheel upon the advertisement. We clicked the link that took us to the kia dealership and again written in the spec was heated seats and heated steering wheel. Un be known to us the advertisement unfortunately was not true to its word. when dealing with a huge dealership why would we question the advertisements that are a mirror image on both professional/legal platforms. My husband had gone to pick up the car a few hours drive, once there the deal was closed and the car signed for, he hadn’t drove half a mile when he noticed, the false advertisement on the car. The car advert included heated seats and heated steering wheel. Upon finding out the car wasn’t up to the spec we required or advertised, he returned the car within 10-minutes of leaving the dealership. where he was told “it’s your car now” he tried to reason with them, but to no avail. We didn’t want the car we were wrongfully sold. My husband left the car there as he wasn’t getting anywhere with the member off staff who had closed the sale. Ourselves and the finance company cannot understand why they are stating “we cannot get our money back” we have had statements such as “the car is left at our own risk” I mean why can’t we return wrongfully advertised goods? I am willing to share the unbelievable correspondence that we have been sent, but I will give NK kia an opportunity first to resolve this issue before I do so. i.e advertisement change and emails! I do have all evidence needed! I have never witnessed such rude arrogance of a company. The slogan “movement that inspires” surely starts with customer service. To which I have no inspiration to do a deal again with a Kia company. “Strive for perfection” is not what I’m seeing. There is no slander or malice here in this review, just an honest hard-working couple with a young family who was desperate for a family car! In conclusion to this review, we are desperate for the right honest outcome that we deserve! Our full money back. Our youngest is just six-month-old, its hard being a full-time working family with two children without the stress and anxiety that this case is causing. I feel that this needs to be resolved asap in a professional way that I have not witnessed thus far from the NK KIA company. I would not recommend anybody to purchase a car from this dealership as the customer service has been horrifying. Horrifying experience”

Helpful Report

Posted 2 months ago

“Auran has just helped us buy our 10th Kia vehicle for our family. We always deal with Auran as we know we get the most excellent service from him. He listens to what our needs are and then fits us into the right vehicle. My husband very recently bought a car from another trader which was on impulse and ultimately wrong for us, Auran has helped us find the right car at the best price. We have dealt with Kia Derby and Auran for at least 12 years and every time we go in we are greeted like family. We feel extremely valued.”

Helpful Report

Posted 2 months ago

“Not happy with the aftersales service team I wanted a courtesy car rebooked 3 times to get one never happened collected my car from my home never left a car phoned to say my car is ready but unfortunately unable to return it same day but will return it next day sometime so will not be ordering my ev3 from Nk motors”

Helpful Report

Posted 3 months ago

“We called in on spec today essentially to check on colour choices for a new Sportage . We were politely greeted by Auron who very patiently answered our odd questions but found his calm explanations reassuring and helpful. We were impressed with his professional approach , we enjoyed our light hearted but informative conversation. Rob and Sue Evans”

Helpful Report

Posted 4 months ago

“just taken our motabilty car for a service excellent customer service went above and beyond thank you so much”

Helpful Report

Posted 5 months ago

“I bought a used Vauxhall Insignia estate from NK Motor Group Derby. I was so pleased to buy a low mileage 2015 Euro 6 at a great price from a proper main dealer. The car had the 88 point check: That really works! Serviced and full no advisories MOT. I also like the 3 month warranty and standard next MOT insurance policy. Ali, Simon, James and Kim were great! I'm always stressed buying cars. I always forget to check a few things or fail to notice something; always! I needn't have worried because the car was spot on when I picked it up.”

Helpful Report

Posted 11 months ago

“I rarely leave reviews but if this makes someone think twice about parting with their money at this dealership it will be worth it. Without doubt the worst customer service and customer care I've ever experienced. The problems started when the car was under warranty. It was consuming excessive oil, something I have read online specific to this vehicle and which is actually leading to a lawsuit against Kia in the US. I flagged it repeatedly and was told it was normal and in a handbook. A handbook I might add that I have never seen, and was never made aware of when purchasing the vehicle. It only started needing more oil after the first year, so this isn’t a normal maintenance procedure when running this car, something was clearly wrong and malfunctioning. Nothing was done. I had the car serviced with them every ten thousand miles, I kept getting told the car was not burning oil and it was normal. It wasn’t. Once you are then out of the warranty, they wash their hands of you completely. Then the expensive repairs began, a new Catalytic converter and a clutch, both of which have lasted less than 12 months. These parts have a warranty, but it’s impossible to claim on. They will say it’s wear and tear and the problem is once again yours. Unless you are willing to wait weeks while they try and persuade the head office at Kia to admit it’s a warranty repair. It should be such a simple procedure, but it clearly isn't and it appears to me that they do everything they can to try and wriggle out of it. Not only that they will suggest other things are an issue instead, distracting from the main problems, and trying to deflect the costs back to you on repairs that won’t solve the issues caused by the failed components, which are still under a manufacturers warranty. I even had another garage give me a second opinion on the latest issues, as I was beginning to lose faith in the service I was getting, an opinion which NK motors refuse to acknowledge and are not even willing to investigate. The failure is with the components they fitted less than 8 months ago, as an expert technician from the another garage and an engine fault code have confirmed. All I’m left with now is to replace the car, once again at my own substantial cost. They even had the audacity to ask if I’d consider a Kia again, I couldn’t actually believe it. This dealership is great if you want a brand new car, but if you want to buy a used one, even a Kia approved one with a warranty, be aware that it can be a miserable and frustratingly expensive experience.”

Helpful Report

Posted 11 months ago

“good at selling cars but any problems or faults,did not want to know on a fault on the car 6to 8 weeks just to take a look.this is my fifth kia ceed with NK MOTORS infuture will go elseware.they used to be good but customer service has deteriated a lot”

Helpful Report

Posted 1 year ago

“They did not offer any discount due to putting there vehicle at sales in private hire taxi”

Helpful Report

Posted 1 year ago

“Just collected our 4th new Kia from NK derby, we have purchased all four cars from Auran in sales over the last ten years or so, and i have to say he has been very professional and across every detail, also the handover by Kim was spot on. From sales to servicing this company is first class And I would highly recommend”

Helpful Report

Posted 1 year ago

“Yet again so happy with Auran. His attention to my needs This is my second cat Lovely friendly guy. Professional and caring listens to your concerns etc with budgets . So very helpful certainly goes the extra mile to please and get you the car of your dreams I would highly recommend Auran. No pressure at all to buy Consideration to your life style/ commitments/budget/ and cares witb no pressure. I love my new car Rio GT Lioness and everything about it Colour. / comfort/ features/ extras…..sporty Thank you Auran once again NK motors Derby are a lovely team of thoughtful caring people. Auran is number one in my opinion Thank you”

Helpful Report

Posted 1 year ago

“Thank you for the relaxing and professional sales service of Ali Hussain and all at NK Motors in helping with the purchase of my used motor car. Will highly recommend to others on great prices and service.”

Helpful Report

Posted 1 year ago

“We have just taken our car for a service thank you so much Rachel and the rest of the service team excellent 10/10 would highly recommend”

Helpful Report

Posted 1 year ago

“Super service from all the staff. Auron was very helpful and gave good advice in choosing a car to purchase. The whole experience from start to finish was done in a relaxed manner which will encourage me to return in the future.”

Helpful Report

Posted 2 years ago

“I booked a test drive for a Kia Niro At NK motors at Chilwell, Nottingham. I was greeted by Robert Kelsall who showed a great deal of knowledge of the car in question. He was polite and answered all the questions I put to him. The test drive lasted a little over 20mins. This is my first time driving an automatic, but the car was so easy to drive, overall a enjoyable experience. So much so, I decided this was the car, we ended up buying the car. I would recommend this to anyone thinking of buying.”

Helpful Report

Posted 2 years ago

“Made me feel so comfotable buying my new car, thankyou! Friendly approachable staff.”

Helpful Report

(NK Motors Derby Sales) - Posted 4 years ago

“Abi and Auron were really helpfull, kind and friendly and there help were critical for my decision”

Helpful Report

(NK Motors Derby Sales) - Posted 4 years ago

“Excellent customer service and great staff.”

Helpful Report

(NK Motors Derby Sales) - Posted 4 years ago

NK Motors is rated 4.6 based on 74 reviews