NK Motors Reviews

Name: NK Motors
Address: 2, Orient Way, Pride Park, Derby, Derby
Rating: 4.52

4.5 Rating 79 Reviews

90 %

of reviewers recommend NK Motors

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Phone:

01332205975

Email:

fabia.palmer@nkmotors.com

Location:

2, Orient Way, Pride Park, Derby
Derby
DE22 8BY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a used kia sportage from their derby dealership initially the experience was positive unit the issue with the car using all its oil in 6 weeks of purchase. The car has since used 12 litres of oil since September it has been back to kia 3 times each time with excessive oil consumption with no oil leaks the second time the car broke down 50 yards from the gate of the dealership after picking it up due to incompetent repairs the car has full kia service history from this dealership and is still under manufacturer warranty but kia derby has now told me that I have to sign for over £1000 of diagnostic work before they will assume work is covered by the warranty. This entire saga buying a car from this dealership has put me off kias totally we car currently taking the car to an alternative kia dealership to see if the experience is any better ...but I must add that just talking to the alternative dealership service department I think a resolution may be possible ...but o would recommend avoiding NK kia at all costs.”

Helpful Report

Posted 1 week ago

“You no longer get a car jack with your new car so if you unfortunately get a puncture you cannot take the wheel off and get it repaired”

Helpful Report

Posted 4 months ago

“If NK KIA Nottingham is a credible branch to what kia’s values, morals and representation are then I am truly appalled. You would think the customer service would be paramount to this trading company KIA, unfortunately this is not what we received. We were under the impression that for a huge very successful business that we would be given a fair, truthful and honest sale regarding a preowned car that was placed in KIA showroom (NK Kia Nottingham) We had been looking for weeks for the right purchase when we came across a KIA Sportage on auto trader, it was advertised with all our desired spec, and a great family car for our young family. This had heated seats and heated steering wheel upon the advertisement. We clicked the link that took us to the kia dealership and again written in the spec was heated seats and heated steering wheel. Un be known to us the advertisement unfortunately was not true to its word. when dealing with a huge dealership why would we question the advertisements that are a mirror image on both professional/legal platforms. My husband had gone to pick up the car a few hours drive, once there the deal was closed and the car signed for, he hadn’t drove half a mile when he noticed, the false advertisement on the car. The car advert included heated seats and heated steering wheel. Upon finding out the car wasn’t up to the spec we required or advertised, he returned the car within 10-minutes of leaving the dealership. where he was told “it’s your car now” he tried to reason with them, but to no avail. We didn’t want the car we were wrongfully sold. My husband left the car there as he wasn’t getting anywhere with the member off staff who had closed the sale. Ourselves and the finance company cannot understand why they are stating “we cannot get our money back” we have had statements such as “the car is left at our own risk” I mean why can’t we return wrongfully advertised goods? I am willing to share the unbelievable correspondence that we have been sent, but I will give NK kia an opportunity first to resolve this issue before I do so. i.e advertisement change and emails! I do have all evidence needed! I have never witnessed such rude arrogance of a company. The slogan “movement that inspires” surely starts with customer service. To which I have no inspiration to do a deal again with a Kia company. “Strive for perfection” is not what I’m seeing. There is no slander or malice here in this review, just an honest hard-working couple with a young family who was desperate for a family car! In conclusion to this review, we are desperate for the right honest outcome that we deserve! Our full money back. Our youngest is just six-month-old, its hard being a full-time working family with two children without the stress and anxiety that this case is causing. I feel that this needs to be resolved asap in a professional way that I have not witnessed thus far from the NK KIA company. I would not recommend anybody to purchase a car from this dealership as the customer service has been horrifying. Horrifying experience”

Helpful Report

Posted 7 months ago

“Not happy with the aftersales service team I wanted a courtesy car rebooked 3 times to get one never happened collected my car from my home never left a car phoned to say my car is ready but unfortunately unable to return it same day but will return it next day sometime so will not be ordering my ev3 from Nk motors”

Helpful Report

Posted 9 months ago

“I rarely leave reviews but if this makes someone think twice about parting with their money at this dealership it will be worth it. Without doubt the worst customer service and customer care I've ever experienced. The problems started when the car was under warranty. It was consuming excessive oil, something I have read online specific to this vehicle and which is actually leading to a lawsuit against Kia in the US. I flagged it repeatedly and was told it was normal and in a handbook. A handbook I might add that I have never seen, and was never made aware of when purchasing the vehicle. It only started needing more oil after the first year, so this isn’t a normal maintenance procedure when running this car, something was clearly wrong and malfunctioning. Nothing was done. I had the car serviced with them every ten thousand miles, I kept getting told the car was not burning oil and it was normal. It wasn’t. Once you are then out of the warranty, they wash their hands of you completely. Then the expensive repairs began, a new Catalytic converter and a clutch, both of which have lasted less than 12 months. These parts have a warranty, but it’s impossible to claim on. They will say it’s wear and tear and the problem is once again yours. Unless you are willing to wait weeks while they try and persuade the head office at Kia to admit it’s a warranty repair. It should be such a simple procedure, but it clearly isn't and it appears to me that they do everything they can to try and wriggle out of it. Not only that they will suggest other things are an issue instead, distracting from the main problems, and trying to deflect the costs back to you on repairs that won’t solve the issues caused by the failed components, which are still under a manufacturers warranty. I even had another garage give me a second opinion on the latest issues, as I was beginning to lose faith in the service I was getting, an opinion which NK motors refuse to acknowledge and are not even willing to investigate. The failure is with the components they fitted less than 8 months ago, as an expert technician from the another garage and an engine fault code have confirmed. All I’m left with now is to replace the car, once again at my own substantial cost. They even had the audacity to ask if I’d consider a Kia again, I couldn’t actually believe it. This dealership is great if you want a brand new car, but if you want to buy a used one, even a Kia approved one with a warranty, be aware that it can be a miserable and frustratingly expensive experience.”

Helpful Report

Posted 1 year ago

“They did not offer any discount due to putting there vehicle at sales in private hire taxi”

Helpful Report

Posted 1 year ago

NK Motors is rated 4.5 based on 79 reviews