noaandnani.com Reviews

3.6 Rating 107 Reviews
D
Happiness Grade

noaandnani.com have a Customer Happiness Grade of D. Customers love their customer service but are unhappy with their delivery and refunds.

F

Delivery - Slow

25.00%
Industry Average
Customer service did notify me that my delivery was a split so I was expecting my item to be delivered the next day especially as I paid extra for next day delivery.
- Anonymous
I don’t even know where to start! Terrible company terrible service! Ordered a bed on a buy now pay later, it was not, they straight away took the money from my account! I emailed which they ignored, I then emailed again straight away saying I no longer wanted the product, they also ignored this, they then went on to send the product anyway with still no communication which I had said I no longer wanted charging me £30 for this delivery.
- Anonymous
Delivery was great everything else a joke.
- Tanya
F

Refunds - Difficult

25.00%
Industry Average
Their website clearly states re: cancelling an order that "If the item has not been dispatched then we will process the cancellation and the refund immediately.
- CJ
DO NOT BUY FROM NOA AND NANI THEY ATE SCAMMERS. The best way I can describe this company is an absolute shower of s**t. Ordered a bed for our son and over a month later and several emails later we still haven't received it or a refund. We have no idea were the bed or our money is. This company is out to scam people. Trying to contact them via phone is non existent and they rarely reply to emails. Avoid at all costs.
- Anonymous
We returned all 3 chairs but have not received a full refund for all three of the chairs we returned.
- Anonymous
100.00%
Industry Average
Very fast delivery, not expecting it so soon which was a good surprise. The colour and the measurements just fit perfectly with the space and decoration I have. Very easy instruction that I could do with no extra help. Very good service
- Gabriela Frade
Bought Una Bunk Bed recently and they delivered it in 2 days which is quick. The courier delivered one slats box missing but after contacting the customer service they reached the courier promptly and the missing slats also delivered the same day. My little ones are now so happy. I'm too.
- N Bal
Great service with the delivery and the quality of the dressing table we ordered is amazing! It’s not chipboard but instead quality MDF and it looks amazing in our room! Will defo be ordering from Noa and Nani again
- Riz