Northern Menswear Reviews

Name: Northern Menswear
Rating: 4.52

4.5 Rating 697 Reviews

89 %

of reviewers recommend Northern Menswear

4.5

Based on 697 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

07972782524

Email:

lee@northernmenswear.com

Location:

25, Church Street, Sheffield
S1 2GJ

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Northern Menswear 5 star review on 3rd November 2021

Owen Chilcott

Northern Menswear 5 star review on 5th January 2021

PAUL GOODALL

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely gorgeous product, but horrendous customer service. I was sent the wrong product and tried to contact them by email, phone and instant messaging. Absolutely no reply. Very, very disappointed.”

Helpful Report

Posted 4 years ago

“I still have not received these shoes I have purchased and I have emailed you guys about it and have had no response”

Helpful Report

Posted 4 years ago

“AVOID at all costs. I ordered a size small jacket as a gift for someone and they sent me an XS. Mistakes can happen however, the jacket was then out of stock. I requested a refund and followed out all the necessary steps. They received my item 10 days ago and no sign of a refund or communication so I then chase this up myself. Subsequently I received an email the same day sending me a gift card for the amount. I reiterate again that as per previous emails this is meant to be a refund to my account. Surprisingly this has still not been done. Very disappointed, ended up purchasing the jacket at another store online who had amazing service and delivery. I find it disgusting how a company can treat their customers so poorly judging by other reviews I've recently seen especially in the current climate.”

Helpful Report

Posted 4 years ago

“Still not received my item over a week late”

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Posted 4 years ago

Hi Darren - Im sorry to hear this. Have you tried getting in touch with us at all? We can look to have this sorted for you asap. Thanks - NM

Posted 4 years ago

“I tried to contact the company At least 6 or 7 days in a row, I sent several emails and I got nothing back from them. I waited over a Month to get a item exchanged. This will be the last time I shop with the company. On a positive note once the item was resent it came immediately. I have now received an email calling me a liar. I can provide proof of my emails and it’s clear none of my emails where responded to. Don’t dare call me a liar.”

Helpful Report

Posted 4 years ago

Hi Alan - Not strictly true. All emails were responded to via email. Once goods had been returned to warehouse, we were then able to exchange the product for you. We hope this clears up your negatove view on your experience with us and hope to welcome you back soon. Thanks - NM

Posted 4 years ago

Hi Alan - I dont believe we have sent you an email regarding this?

Posted 4 years ago

“A white mark was on the front of the jumper and the return process is very complicated and is taking a long time”

Helpful Report

Posted 4 years ago

“Terrible service been waiting for a reply on a refund on a wrongly shipped item that i sent back for about 4/5 months and its got to the point they are not replying to any emails and phone calls.”

Helpful Report

Posted 4 years ago

“poor quality ,when trying to return i am having no response, i am still waiting on how i get a returns label!”

Helpful Report

Posted 4 years ago

Hi Sophie - I’m sorry to hear the goods were not up to your standard. We have a simple returns procedure on our website that allows customers to input their order details in which a returns label is dispatched via email directly to you. I hope this helps. Thanks - Joe

Posted 4 years ago

“Nearly a week later from ordering next day delivery still no response from company and no order poor service feel like it’s a scam”

Helpful Report

Posted 4 years ago

“I have emailed 3 times telling you. that you have sent me the wrong size and you haven’t had the courtesy to reply yet you have sent emails about new offers why would I buy anything else from you when you treat your customers so poor can I have my refund or t shirt in correct size”

Helpful Report

Posted 4 years ago

“I have still not received my order or any correspondence advising where my order is. Managed to take money from back ok though.”

Helpful Report

Posted 4 years ago

Hi Claudia - I am sorry to hear this. I believe your issue has now been resolved. We apologise for the delay and inconvenience caused here.

Posted 4 years ago

“How can you expect me to write a review when I’m still to receive the order?”

Helpful Report

Posted 4 years ago

“Do not buy from this company...they issued a refund in form of a e cheque and I still haven't got the funds sent loads of messages via Facebook they read and ignore. Tried to call the number on there website never a answer.oh and they offer 20% off for a review ive done this before never got it. #stayclear”

Helpful Report

Posted 4 years ago

Hi Simon - I’m sorry to hear your item didn’t arrive with you. On fulfilling your item, warehouse had realised that the goods were in fact out of stock therefore a refund was issued instantly. We apologise for the inconvenience caused here.

Posted 4 years ago

“Wrong size and design of top. Emailed to sort out but no reply. Rubbish service!”

Helpful Report

Posted 4 years ago

“Wrong size wrong top would not send me correct Items”

Helpful Report

Posted 4 years ago

Hi John - Im sorry to hear this. I have looked into the email thread regarding this matter with no mention of us refusing an exchange on this. We will gladly exchange this for you, all we require is for you to return the goods via our returns portal (free of charge) once we see the goods in transit we are then able to issue the exchange for you.

Posted 4 years ago

“My order did not arrive on time, I had to email to ask its whereabouts, when it did finally arrive, one item was missing, the sweatshirt, despite numerous phone calls and emails, I have still not received no response or the sweatshirt. A disappointed customer”

Helpful Report

Posted 4 years ago

Hi John - We are sorry to hear of your negative experience. Having checked this for you, I can confirm your sweatshirt has been refunded.

Posted 4 years ago

“Wrong order arrived. I ordered the navy T shirt an it arrived in black. Waiting for this to be resolved”

Helpful Report

Posted 4 years ago

Hi Samina - We are sorry to hear this. I have looked into this for you, however I am unable to locate any contact regarding this. Please get in touch via info@northernmenswear.com and we can have this sorted for you.

Posted 4 years ago

“I havnt recived my item”

Helpful Report

Posted 4 years ago

“My trainers never came and I had to constantly email to ask of their whereabouts. Eventually when I got an email back they didn’t know and I then had to email multiple times to ask for a refund. Will not be shopping here again.”

Helpful Report

Posted 4 years ago

Hi there - I’m sorry to hear of your shopping experience here. I have had a quick look into this however and can see emails were responded to promptly with an immediate refund issued with no delays as mentioned. Kind regards - NM

Posted 4 years ago

“I’ve been waiting a week for my product and it’s still not here”

Helpful Report

Posted 4 years ago

Hi there - I have looked into this for you and can see your item had been dispatched. All tracking is available on your account. Standard delivery is a 3-5 working day service through current circumstances. Thank you - NM

Posted 4 years ago

Northern Menswear is rated 4.5 based on 697 reviews