Northern Menswear Reviews

Name: Northern Menswear
Rating: 4.52

4.5 Rating 697 Reviews

89 %

of reviewers recommend Northern Menswear

4.5

Based on 697 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

07972782524

Email:

lee@northernmenswear.com

Location:

25, Church Street, Sheffield
S1 2GJ

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Northern Menswear 5 star review on 6th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my top with a whole in stitching on 28th April. Returned next day I've still not had a reply back over two weeks later. Very poor customer service in my opinion.”

Helpful Report

Posted 4 years ago

Hi Paul - Thank you for taking time to leave your review. We have received the return product back in warehouse to which communication was made once processed. We apologise for the slow turnaround however we are working as quickly as possible to get orders shipped. Kind regards - NM

Posted 4 years ago

“There was an item missing sent two emails without response”

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Posted 4 years ago

“Awful company..Sent the wrong jacket and didn’t even send the joggers I ordered even though they were advertised in stock now they expect me to pay return postage!”

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Posted 4 years ago

“VERY BAD WEBSITE, SIZES ARE WAYYYY TO BIG AND WHEN I WANTED TO RETURN THEY ONLY DO EXCHANGES AND GIFT CARDS DONT BUY FROM HERE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

Hi Hassan, thank you for taking time to leave a review. We are sorry to hear of your sizing issues, however we as a retailing business do not issue sizing recommendations to our brands stocked. With regards to our end of line with heavy reductions on price (75%), we only offer exchange or credit only. Kind regards - NM

Posted 4 years ago

“I ordered a pair of jeans for my Son’s birthday, I paid extra for the next day delivery. I ordered on Friday, didn’t expect them until the Monday as I took as next business day. They arrived on the following Wednesday and to top it off the size was wrong. I phoned the contact number on the website and a man told me this was the store, however he was helpful and said he organised an exchange for me and a refund of the next day delivery charge. The returns label was delivered via email swiftly. However, I have now emailed 3 times asking for an update and when I will receive the correct Jeans, haven’t heard a thing and still haven’t been refunded anything, I’ve tried ringing the store twice too and they haven’t answered the phone!”

Helpful Report

Posted 4 years ago

Hi Dawn, thank you for taking time to leave a review. I believe the return arrived in at warehouse today to which an exchange of goods are to be processed for dispatch. We are unable to dispatch any exchange of goods until we have receievd the return back into warehouse for inventory purposes. Regards - Joseph

Posted 4 years ago

“I purchased item from this store and it was damaged and i returned it back and i have been waiting for my refund so i emailed them got no reply i tried to phone the store numerous times no one will answer, So i messaged them through facebook and they replied saying we are unable to refund you we can only credit your account.”

Helpful Report

Posted 4 years ago

“Never received my order”

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Posted 4 years ago

“I have not received my parcel after purchase 7 days. I have been unable to get a response from the company regarding this.”

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Posted 4 years ago

“Bad quality jacket fur coming out”

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Posted 4 years ago

“Messed up my order. Waited three weeks for items (not the first time) was promised compensation i.e. another t shirt and they failed to stick to their promise.”

Helpful Report

Posted 4 years ago

Hi Richard, Thank you for your review. Looking into your order I can see from our email thread that we issued replacement full priced t-shirts for the sale items originally purchased. Kind regards, Tom Northern Menswear

Posted 4 years ago

“Bad experience all round. Won’t buy from again.”

Helpful Report

Posted 4 years ago

Hi Arizona, Thanks for taking time to leave a review here. As explained on email, all reduced sale items are exchange only on our website. Kind regards, NM

Posted 4 years ago

“DO NOT USE!! Ordered a hat from here over 2 weeks ago. Paid for next day delivery, but nothing came. Emailed and received no response. Contacted on Facebook and received a message back saying they had a problem with dpd and would respond to me that day with an answer. I have chased multiple times since, requested a refund and all have been ignored. Essentially just theft”

Helpful Report

Posted 4 years ago

Hi Edward, We are sorry to hear of your bad experience with us here at NM. I have looked further into this for you, to which I can see we had responded to your email informing you of the situation with DPD and our portal. I believe this has now been sorted for you and now settled. Again, we apologise for the inconvenience caused. Kind regards, Northern Menswear

Posted 4 years ago

“Very poor service half my items came when I ordered it stated next day delivery which actually didn't happen then when my order did come it said everything is in 1 parcel clearly not the case I had half my order bearing in mind I ordered for a special occasion I was soo stressed and half n order. Only way of communication is via email and then they respond they will refund me for items that didn't come..avoid at all costs 1st n last time ordering from them. Ruined it for me and not helpful”

Helpful Report

Posted 4 years ago

Hi Shaheen, Thank you for taking time to leave a review. Having looked into this for you, I can see that you made the order at 17:13 on the 28th May, which was passed the 3pm cut off for same day dispatch. Goods were then dispatched on our Next Day deliveries on the 29th May which arrived with you on the 30th. With regards to your footwear, unfortunately they were showing on our system as in stock however when coming to pick the goods in warehouse we found the product to be out of stock. I can see from our records that an immediate refund was issued to yourself. We are sorry to hear of your negative experience with us here at Northern Menswear. Kind regards, NM

Posted 4 years ago

“2 weeks and counting to get delivered to ireland, Used the cheapest couriers possible”

Helpful Report

Posted 5 years ago

Hi Daniel, Thank you for taking time out to write a review. I will look into this for you now and get straight to you via direct email. We apologise for this delay, all our parcels are shipped to Ireland via MyHermes so it’s not just a case of finding the cheapest courier possible. Kind regards, Northern Menswear

Posted 5 years ago

“Still waiting for my refund item was sent back on the 13th nov now it’s the 28th dec and still not had it. Awful customer service!!!”

Helpful Report

Posted 5 years ago

Hi Ellie, I have looked into this and can see that your refund has been processed. If you require anymore information regarding this, please get in touch at info@northernmenswear.com and we can assist you further. Kind regards, Northern Menswear

Posted 5 years ago

“Possibly the worst company to get in contact with, had around 6 emails with no reply, the jeans are tiny, trying to return them I could literally walk to your depo quicker than you reply. Also asked for fort class delivery, item came a month later.”

Helpful Report

Posted 5 years ago

Hi Thomas, I can see from your order that you have ordered 2 T-shirts and not jeans? Im wondering if you have reviewed the correct retailer? If its the T-shirts you are not happy with, please email lee@northernmenswear.com and he will assist you further. Kind regards, Northern Menswear

Posted 5 years ago

“Jeans were not colour advertised... Then got little to no help when I contacted directly re the return policy”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear this. Having looked into this, I can see that it was the length of the jean you wasn't happy with, with no complaint regarding the colour. Our refund policy is stated in our shipping and returns section on our site, which was including in the reply to your email. We appreciate every review, good or bad to which we will take into account to improve the service here at NM. Regards, Lee Northern Menswear

Posted 5 years ago

Northern Menswear is rated 4.5 based on 697 reviews